Can anybody tell me how to resolve this?

All the soloist tracks have gone into a folder called 'soloist' rather than spread into the various folders in which they belong, e.g. guitar, piano etc.

See this screen shot of the issue .....

[img]https://www.screencast.com/t/kxmKZfi5JX[/img]

Ya, looks like a problem. I ran the same report and here is what it should say. I have to run off to the day job, but I am sure there is a fix someone will recognize. Good luck.

What size PAK do you have, Patrick? This error can sometimes happen if you have the Pro or MegaPAK because they don't include all of the RealTracks. This can also happen with the larger PAKs if the RealTracks are not installed properly. Re-installing them usually helps.

Not sure if this will help, but try this:

Help > Utilities > Run Cleanup Routine...

The Cleanup routine mentioned by AudioTrack helps those with BIAB 2018 and earlier to reorganize the folders and file locations. Since you registered in 2018 it’s possible you have a version this will help. Since it can do no harm if everything is already in the right place, you should run it.

I think you have a download copy of the Band-in-a-Box 2022 UltraPAK, is this correct? Have you downloaded all of the RealTracks? In the RealTracks Picker dialog, if you sort by set number, can you see that there is a certain range of RT sets that you are missing?

If you go to Help | What Add-Ons Do I Have, under NOT FOUND there is a RealTracks sections in specific where you can see what's not installed for the instruments. If you have an UltraPAK or higher, you can use this dialogue to see exactly what's missing for the RealTracks, and then you can go and download just the items you need. If most of them are missing, you may want to re-run the Download and Install Manager (for an UltraPAK or higher, make sure the upgrade option is unchecked so you can get all your content that you're entitled to).

Thanks Andrew - yes Ultra Pak .... maybe this is part of answer. I am trying to install this onto my surface pro so that I can play with this stuff when I'm on the move so this is the first installation BAIB on this machine .... could that be it given this url is for an upgrade?

I have re-downloaded and installed from scratch which has rolled back the latest release but has still left me with the same errors.

Here's my installation parameters.... https://www.screencast.com/t/bJ9crc0JpX

.. and here is the message when I try to fix the missing files ... https://www.screencast.com/t/WO4BY8JimcpJ

Regards.
Patrick

Hi Ember - thanks.

I have just replied to Andrew and put a few screen shots associated with a complete re-install and download. It didn't help .... here is a screen shot of the missing add ons even though the BIAB Download Manager reported a successful install. ... https://www.screencast.com/t/6DyxvUs2f1y

Here are the realtracks files as they appear on my machine ... https://www.screencast.com/t/GV7GJjnOA

Uncheck "upgrade from previous" and retry

Haha .... that was it ... thanks. Phew this is a big program.