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RealBand
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2bSolo Offline OP
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Lately, I can't get an answer on the Tech Support line. I leave messages and they don't call back. Anyone know what is going on? They used to be easy to reach.


i5-3210 laptop. Win 10 Home. 2.5ghz, 64 bit. 6gb RAM. Focusrite Scarlet 2i2.
RealBand
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Guess it is just me. 30 views and no comments.


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RealBand
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I've had good luck using the 'Live Help' button at the top right of this page. I've used it to 'chat' with the help desk before. I don't think they are open until 10AM PST.


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RealBand
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2bSolo, where are you calling from, e.g. what timezone?

Are you sure that there would/should be somebody available at the time(s) you called?

And yes, did you try the chat?

I've occasionally sent support requests by email that have taken a long time to get a response to. I haven't ever needed to try telephone support, so I cannot answer that part.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
RealBand
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I live in Florida, so I always subtract three hours. I have called in the afternoon and early evening. I get the recording. If I leave a message, no one responds.

I will try the Live Help. Usually I get someone on the Sales side with that.

Like I said, it has just been this way for the last few weeks. I thought something might have changed at the company.

Thanks for the responses.


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RealBand
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Hi there,

I have sent you a private message.

Thank you!

RealBand
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Catherine,

So where is that private message?

2b


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RealBand
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Did you check under 'My Stuff | Messages' ? It's necessary to scroll to the top of the thread to be able to see this option.

If a message is there, you should have a flashing envelope.

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MY SONGS...
Audiophile BIAB 2024
RealBand
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Thanks, Noel. There was nothing flashing but I found it. The only message was an old one from Jim Fogle.

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.

I think I have a better chance with the Forum. Thanks for the tip on messages.


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RealBand
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I tried the Live Help. It is Sales. The responder didn't know anything about the PG VST's.


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RealBand
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Originally Posted By: 2bSolo

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.
Two people to serve 200.000 customers? OMG... No wonder they "never" respond to anything in the forum also... What would they do if it was not for all those great guys in this forum?.... I read a tread somewhere requesting more participating from PG-Music staff in the forum. It got a little better for a while and people was happy.


Forever Grateful, BUT, sometimes pissed of. wink
Trygve "Leo" Larsen
BiaB 2020, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM
My OLD tracks on Soundcloud; https://soundcloud.com/trygve-larsen My NEW is unpublished
The Universe = Uni-verse ie one song.
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ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Specifically for Reaper®

New with the DAW Plugin Version 6.0, released with Band-in-a-Box® 2024 for Windows: the Reaper® Panel!

This new panel offers built-in specific support for the Reaper® DAW API allowing direct transfer of Band-in-a-Box® files to/from Reaper® tracks!

When you run the Plugin from Reaper®, there is a panel to set the following options:
-BB Track(s) to send: This allows you to select the Plugin tracks that will be sent Reaper.
-Destination Reaper Track: This lets you select the destination Reaper track to receive media content from the Plugin.
-At Bar: You can select a bar in Reaper where the Plugin tracks should be placed.
-Start Below Selected Track: This allows you to place the Plugin tracks below the destination Reaper track.
-Overwrite Reaper Track: You can overwrite previous content on the destination Reaper track.
-Move to Project Folder: With this option, you can move the Plugin tracks to the Reaper project folder.
-Send Reaper Instructions Enable this option to send the Reaper Instructions instead of rendering audio tracks, which is faster.
-Render Audio & Instructions: Enable this option to generate audio files and the Reaper instructions.
-Send Tracks After Generating: This allows the Plugin to automatically send tracks to Reaper after generating.
-Send Audio for MIDI Track: Enable this option to send rendered audio for MIDI tracks.
-Send RealCharts with Audio: If this option is enabled, Enable this option to send RealCharts with audio.

Check out this video highlighting the new Reaper®-specific features: Band-in-a-Box® DAW Plugin Version 6: New Features Specifically for Reaper®

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Video

The new Band-in-a-Box VST DAW Plugin Verion 6 adds over 20 new features!

Watch the new features video to learn more: Video: Band-in-a-Box® 2024 - DAW Plugin Version 6 New Features

We also list these new features at www.pgmusic.com/bbwin.plugin.htm.

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