No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
They posted their holiday support hours but they should be open today, Pacific time zone.
I suspect they are swamped with the holidays and the new release coinciding.
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.
Hi guys,
We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.
If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.
Thanks,
Kent
PG Music
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.
Thanks
Joden,
There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.
Regards,
Noel
ok, thanks Noel. I'll try that