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#140478 12/12/11 12:44 PM
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PGM never cease to amaze me. I've had a problem with using Asio4All, sfz soundfont player and Amplitube in combination. Since it's 3rd party software modules interacting badly I din't even think of reporting it as a 'bug'. But I did call PGM support to see if they sold, or recommended, a soundfont player they knew would work.

Well the tech who answered duplicated the problem while I was on the phone and said he'd pass this to the development team right away to see if they can find a fix. He said they will contact me by e-mail as soon as they can fix it or make a recommendation.

Keep in mind, this isn't even a PGM problem, it involves 3rd party software. Wow! That's the best product support ever. I mean, let's face it, most vendors, assuming you could even talk to tech support in the first place, would most likely say 'contact the 3rd party, it's not our problem'.

Way to go PGM. Keep it up and you'll never lose this loyal customer.


BiaB 2013 b366, RB 2013 b4, WinXP Pro SP3, Toshiba M70, 1.8GHz 2GB RAM 100GB HD. Focusrite Saffire 6 USB, Ketron SD2.BiaB Wiki
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Ditto on the quality and availability of tech support....
PK

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Yeah, PG has the best service ever!
There are glitches here and there and some things missing, but it is always solved by the wonderful team of PG music.

Sandra


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Quote:

Ditto on the quality and availability of tech support....
PK




+1

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Good to hear. Hope you get it sorted.

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Their support reminds me of the time when a handshake was all it took to close a deal and both parties abide by it. My father did a couple handshake "deals" in his days and their word and name were their bond. Back when people had integrity and meant what they said.

PG & Team remind me of those times, very rare these days. They do have the best customer support of ANY business I have dealt with. I have said it many times before, but they deserve all the accolades their customers say about them, because it is true.

Thanks PG & Team

Trax

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If there's a better company for support and service out there on the web, I haven't yet found it. PG Music is brilliant.


MY SONGS...
Audiophile BIAB 2024
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+1 They are easy to deal with, pleasant and always more than fair. I am a lifelong customer since version 1.


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Add me to the list. On Saturday had about a 2 hour phone call with Support. Took over my PC, saw my issue, duplicated it on their system. Indeed, where else will you get this 'bend-over-backwards' dedication from a support team / product !

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Now I'm teary eyed. My kids, who equate me with a murdering Neanderthal would point and laugh. I could eat alphabet soup and ...never mind.


John Conley
Musica est vita
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I couldn't let the opportunity slip by without adding my appreciation for ALL that PGMusic does for their customer base> TOP DRAW!!
I have been a customer since the Atari days-got every upgrade, and I think 2012 is the best to date, although they have all been good. I might start a thread someday on what (to me) have been game changers. Like for instance the DAW plugin mode, real tracks and now VST support!!!!WOW
THANK YOU PG MUSIC (I know I am shouting, but this program is worth shouting about). I have a commercial studio and have much of the software that is available from vendors around the world (Sonar X1 is my go to DAW)but PGMUSIC has the most WOW factor of any program I own!!!
Thanks again
Pastorbelvedere


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Run HomeAlone Studio
Sonar 8.5 soon to be Sonar X1
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I also wanted to say how much all the hard work by PG and the team with BIAB is appreciated by myself.
A first class product at a reasonable price with a SUPPORT that no other company can match. From the Dos version to 2012 I have never been dissapointed, it just gets better.


Could never quite get on with Realband and my DAW's are Cakewalk's Guitar Tracks & Sonar X1.
And just to mention the support and help from the veterans and experts and others on the forum has always been excellent and appreciated.
Regards.Jeff

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PG Music News
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Specifically for Reaper®

New with the DAW Plugin Version 6.0, released with Band-in-a-Box® 2024 for Windows: the Reaper® Panel!

This new panel offers built-in specific support for the Reaper® DAW API allowing direct transfer of Band-in-a-Box® files to/from Reaper® tracks!

When you run the Plugin from Reaper®, there is a panel to set the following options:
-BB Track(s) to send: This allows you to select the Plugin tracks that will be sent Reaper.
-Destination Reaper Track: This lets you select the destination Reaper track to receive media content from the Plugin.
-At Bar: You can select a bar in Reaper where the Plugin tracks should be placed.
-Start Below Selected Track: This allows you to place the Plugin tracks below the destination Reaper track.
-Overwrite Reaper Track: You can overwrite previous content on the destination Reaper track.
-Move to Project Folder: With this option, you can move the Plugin tracks to the Reaper project folder.
-Send Reaper Instructions Enable this option to send the Reaper Instructions instead of rendering audio tracks, which is faster.
-Render Audio & Instructions: Enable this option to generate audio files and the Reaper instructions.
-Send Tracks After Generating: This allows the Plugin to automatically send tracks to Reaper after generating.
-Send Audio for MIDI Track: Enable this option to send rendered audio for MIDI tracks.
-Send RealCharts with Audio: If this option is enabled, Enable this option to send RealCharts with audio.

Check out this video highlighting the new Reaper®-specific features: Band-in-a-Box® DAW Plugin Version 6: New Features Specifically for Reaper®

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Video

The new Band-in-a-Box VST DAW Plugin Verion 6 adds over 20 new features!

Watch the new features video to learn more: Video: Band-in-a-Box® 2024 - DAW Plugin Version 6 New Features

We also list these new features at www.pgmusic.com/bbwin.plugin.htm.

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