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#159492 - 05/23/12 04:31 PM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Gary Curran]
rockstar_not Offline
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Registered: 01/14/02
Posts: 7255
Loc: Colorado Springs, CO, USA
This dude normally probably makes boxes for gaming. He is clueless as to building a DAW and what the PreSonus is.

Get your money back ASAP.

Spend it on a Sweetwater creation station and be done with the whole mess.

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#159493 - 05/23/12 04:46 PM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: rockstar_not]
eddie1261 Online   content
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Registered: 04/08/11
Posts: 4016
Loc: Cleveland, Ohio
I may have missed it, but has anybody suggested you take that USB interface to someone else's house and install it on another computer? Or a second computer of your own (but I don't think you have 2 if I recall from past conversations.) just to take your computer out of the equation? Also if it is set up as your system sound card you should be able to play CDs and streaming internet radio through it. Eliminate as much as possible.

The ONLY reason I would doubt the BIOS is the definition of the term itself. Basic Input Output System. His system component (USB port) is not failing. Also given that 17,936 billion computers (I statistic I made up for this post) have outdated BIOS and don't have this issue I would question the BIOS as the issue. Using the USB bus and not the board's data bus leads me to believe that BIOS is not the problem.

Also, to whoever suggested the USB data bus has been overtaxed, unless he is playing with RB, moving the mouse, printing, dumping photos from a camera, etc... he isn't using all the USB devices at once. They don't consume bandwidth just being plugged in, only when there is I/O happening. And just for an example, one of my computers has a webcam, a printer, a USB turntable, a CD storage jukebox, a PID, a iPod Shuttle charger and 2 thumb drives plugged into the USB ports (with a hub obviously) RIGHT NOW and there is no performance degradation at all. And that is on an older Dell without the horsepower Richard has.

I would also doubt it is the pwoer supply because of how the USB draws power. It comes from the PSU connection to the mobo, not from one of the power rails. And again, not all of the USB ports are drawing until used, and this is a new computer with like a large power supply. If the power supply were bad, again given that the power is coming through the mail connector to the motherboard, he would likely be seeing a lot of other problems. With the drives each being on their own 5v power rail, they could be fine and not indicate a PSU issue. Particularly with SATA conenctions....
Step one for me would have been try it on another computer.
_________________________
If you say "I can't" ..... I'm pretty sure you won't.

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#159494 - 05/23/12 05:14 PM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Gary Curran]
Mac Offline
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Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
This fellow has not a clue...
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PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
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#159495 - 05/23/12 05:23 PM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Mac]
Ryszard Offline
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Registered: 09/28/07
Posts: 3888
Loc: Kennesaw (Atlanta) GA
Please read back through the thread. I have posted progress reports at every step. Everything has been substituted except the case. The Presonus has been tested on another system and found good. I agree that the man doesn't know from sound.
_________________________
"My primary musical instrument is the personal computer."

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#159496 - 05/23/12 06:07 PM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Ryszard]
eddie1261 Online   content
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Registered: 04/08/11
Posts: 4016
Loc: Cleveland, Ohio
I don't, Mac, or the guy ripping Richard off?
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If you say "I can't" ..... I'm pretty sure you won't.

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#159497 - 05/23/12 06:33 PM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: eddie1261]
bobcflatpicker Offline
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Registered: 10/27/07
Posts: 3350
Loc: WV, USA
Eddie,

Considering that Mac’s response wasn’t to you, but to Gary saying this about the Tech guy:

Quote:

This guy apparently doesn't know what he's doing, at least as far as your sound device goes, and that, to me, isn't something that I would trust.




...... , then I think it’s safe to assume Mac was talking about the guy working on Richard’s PC, ...not you.
_________________________
Bob
................................
http://soundcloud.com/bobcflatpicke/music-in-the-mountains

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#159498 - 05/24/12 01:16 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Ryszard]
sinbad Offline
Journeyman

Registered: 03/04/07
Posts: 669
Loc: Germany
There are three things that can go wrong on a pc

Hardware
Software
Operator (in this case the tech)

Well he's changed all the hardware, so now he can start on the software.
And when he's finished with that you have to change the operator.
It looks like you should have done that earlier though.
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Chris

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#159499 - 05/24/12 02:35 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: sinbad]
Ryszard Offline
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Registered: 09/28/07
Posts: 3888
Loc: Kennesaw (Atlanta) GA
It's being worked on by the Service Department at the Marietta, GA, Micro Center, a regional chain with whom I have been doing business for years. They have done other work for me and done it well. It was on that basis that I brought this machine (which they built, but obviously did not test after assembly) back to them for repair.

I will see them tomorrow about assigning another technician. I have a feeling they will tell me that they have had enough (it has been in the shop for nearly two weeks), in which case will I have a thousand-dollar collection of parts which does not produce sound and which I can't even sell. What do you individually and collectively recommend as a next step?
_________________________
"My primary musical instrument is the personal computer."

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#159500 - 05/24/12 03:19 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Ryszard]
bobcflatpicker Offline
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Registered: 10/27/07
Posts: 3350
Loc: WV, USA
Richard,

It sucks that you’re having all these problems. I think it has to somehow lie in the people who built it for you.

Mine has been rock solid, but of course it was built by iBUYPOWER. After the build, it went through a 2 day run in and testing before shipping.

I know most of our components are the same, but here’s my spec sheet. Please state what is different on yours.

Quote:

iBUYPOWER HS11


Intel® Core™ i5-2500K Processor (4x 3.30GHz/6MB L3 Cache)

Liquid CPU Cooling System [SOCKET-1155] - ARC Dual Silent High Performance Fan Upgrade (Push-Pull Airflow)

8 GB [4 GB X 2] DDR3-1600 Memory Module - Corsair XMS3

NVIDIA GeForce GTX 560 - 2GB - Single Video Card - Zotac

Gigabyte GA-Z68AP-D3 Motherboard

Thermaltake 850 Watt W0319RU Power Supply

1 TB Hard Drive -- 32M Cache, 7200 RPM, 6.0Gb/s - Single Drive

Optical Drive (24X Dual Format/Double Layer DVD±R/±RW + CD-R/RW Drive - Black)

3D Premium Surround Sound Onboard

Microsoft Windows 7 Home Premium + Office Starter 2010 (Includes basic versions of Word and Excel) - 64-Bit

NZXT Tempest 410 Gaming Case - Black

iBUYPOWER Labs - Internal Expansion ([6-Port] NZXT Internal USB Expansion System + Bluetooth & Wireless N Modules)

3 Year Standard Warranty Service




It’s possible that it’s hardware or software related, but I suspect incompetence on the part of the builders.

Did you buy the parts from them?

I've never heard of a problem like you're having. That's the reason I've stayed out of the discussion.


Edited by bobcflatpicker (05/24/12 03:33 AM)
_________________________
Bob
................................
http://soundcloud.com/bobcflatpicke/music-in-the-mountains

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#159501 - 05/24/12 07:42 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: bobcflatpicker]
MountainSide Offline
Expert

Registered: 12/06/11
Posts: 1020
Loc: Florida
One difference that I see right away is that Bob is using Win 7x64 Home Premium and Richard is using Win7x64 Ultimate. I have never liked using network specific software for home or audio work. The Ultimate version has added network security apps that cause slower startups and, in some cases, conflicts with media applications typically used in more intensive media applications. While Ultimate, with its necessary network security, is needed in enterprise business applications, I find it adds complications in media systems. YMMV. Still, that doesn't seem to explain the distortion..or does it?
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Win10x64, Intel i7 7700k, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB 2018v508, RB 2018v4, MOTU 828MK3 audio, MOTU Midi Express XT, Yamaha DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive Touch, Kontakt 5.7 SampleTank 3.7

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#159502 - 05/24/12 08:23 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: MountainSide]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Ryz should take the box home and install the BIOS upgrade himself. Had he done that in the first place, this whole nightmare would not be happening.

Can't guarantee it is a BIOS upgrade problem, but the signs have been pointing there from the beginning of this thread. DEFINITELY the next thing to try -- and quite often ends up being the last thing tried, as it is known to work.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

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#159503 - 05/24/12 08:50 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: Mac]
rockstar_not Offline
Veteran

Registered: 01/14/02
Posts: 7255
Loc: Colorado Springs, CO, USA
I would make them buy the whole thing back. Shop for a properly spec'ed super machine from one of these sources:

1. Sweetwater music: http://www.sweetwater.com/creation_station/
2. ADK: http://www.adkproaudio.com/
3. Rain computing: http://raincomputers.com/products/

There are other companies as well to consider, but these folks have already worked out these type of issues from the get-go. These are boxes spec'ed just for high-demand audio work (for which Richard isn't even doing - he's not doing 50+ tracks of I/O - but the kids at the Micro Center don't have a clue which was made crystal clear when they piped back what the PreSonus was).

No, the computer you buy from one of the above will not seem to be spec'ed as highly in some performance areas as the spec-it-yourself method, but you will not have to deal with the issues that Richard is dealing with now. These are ground-up spec machines for audio work. Gamers need not apply - go buy your alienware and clone boxes with neon lights inside from someplace else.

Richard - unless you have lots of personal content to move back off the machine, demand your money back - that would be my advice.

It really blows that you are dealing with this after the excitement you posted about finally getting a new box.

For my next music box, I'm buying from one of the above 3 or I'm joining the dark side and going Mac. I've had to fart around with Windows 7 driver issues on my new lappy, and was able to get it to be functional and fun with my recent Tascam US800 purchase, but I don't get enough time to do this hobby any longer to waste another second trying to sort things out myself. This Samsung lappy I bought about 9 months ago now decides now and then it just doesn't like to work for anything - even simple office function. I've exorcised it 6 ways to breakfast with all manner of anti-malware and anti-virus, etc. At least with an Apple, the boxes are designed ground-up for I/O, musicians in mind - and I've got a 'Genius Bar' less than 5 miles from the house. Cost will be about the same - properly spec'ed and supported PC from one of the above 3 or a Mac with similar performance features. Choices are more limited, but I'm getting crotchety about choice lately, give me fewer choices, just those that work and thank you I'll be recording and editing.

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#159504 - 05/24/12 09:32 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: rockstar_not]
eddie1261 Online   content
Veteran

Registered: 04/08/11
Posts: 4016
Loc: Cleveland, Ohio
Isn't it just so funny in a sad way that so many people never have ONE problem and others have them non stop? I run my RB on a home built computer with an Asus motherboard and an Intel whatever dual core with 4gb or RAM and the only issues I have were the ones I caused myself by trying to push RB beyond what it could do. And in the end, PG fixed THAT problem. My system runs like a knife through butter. And here is Richard with a brand new computer having major problems.... just no logic to it.

I still don't think it is BIOS related but we'll see. Because it is the USB bus you are dealing with, I doubt it is BIOS related. My BIOS may be 3 revs old, as are half of them in the country, and there is not a BIOS issue. If other devices work on his USB, that would steer me away from the USB bus being the issue.

I still want to see the Presonus work on another computer.
_________________________
If you say "I can't" ..... I'm pretty sure you won't.

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#159505 - 05/24/12 09:52 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: eddie1261]
Ryszard Offline
Veteran

Registered: 09/28/07
Posts: 3888
Loc: Kennesaw (Atlanta) GA
Quote:

I still want to see the Presonus work on another computer.




Both audio and MIDI function of the Presonus have been tested by a department manager and worked perfectly in the music store where I bought it. I took my MIDI controller keyboard in separately and tested it, too; it also worked.
_________________________
"My primary musical instrument is the personal computer."

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#159506 - 05/24/12 09:54 AM [Off-Topic] Re: Distorted sound/no sound/no MIDI throughput from new DAW [Re: MountainSide]
Ryszard Offline
Veteran

Registered: 09/28/07
Posts: 3888
Loc: Kennesaw (Atlanta) GA
Quote:

One difference that I see right away is that Bob is using Win 7x64 Home Premium and Richard is using Win7x64 Ultimate. I have never liked using network specific software for home or audio work. The Ultimate version has added network security apps that cause slower startups and, in some cases, conflicts with media applications typically used in more intensive media applications. While Ultimate, with its necessary network security, is needed in enterprise business applications, I find it adds complications in media systems. YMMV. Still, that doesn't seem to explain the distortion..or does it?




I bought my copy of Windows 7 Ultimate from a Microsoft employee who is also a computer musician and uses it on his DAW without issue.
_________________________
"My primary musical instrument is the personal computer."

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PG Music News
RealBand 2018 Build 5 Update Available!

RealBand 2018 customers can download the latest free patch update here: http://www.pgmusic.com/support.realband.htm#2018_5

Summary of Changes for Build 5
Added: When generating the input file for saving as an MGU/SGU SongMode128= is saved to the input file.
Added: Localization support for 2018.
Added: flyby hints to new dialogs.
Fixed: Save As with a filename greater than 128 chars could cause an error 123 plus access violation.
Fixed: Rebooting RealBand after a filename with 128 chars was saved could cause an access violation.
Fixed: Pressing the Change button in the Event List Window could result in an access violation if an event was not a Note event.
Fixed: When running in Win 10, and using BBW or PT to generate audio harmonies, an error would occur saying that you need BB 2011 or PT 12 to generate audio harmonies.
Fixed: Midi Thru Method was not being saved to the .INI file. It always reverting to Track-Specific when booting up RealBand, even if the user manually changed the setting to Global in the Midi Thru Settings dialog.
Fixed: Delete All Notes on This Peg menu item in notation window right-click menu was missing.
Fixed: Potential crash on exit (having to do with the DLL attempting to free up a dynamic array that was passed to it).

Band-in-a-Box® 2018 Build 512 Update Available!

Band-in-a-Box® 2018 for Windows customers can download the latest free patch update here: www.pgmusic.com/support_windowsupdates.htm#512

Summary of changes for Build 512 since 510 (Feb 15 2018):
Fixed: "Load SoundTrack Song" and "Load song with RealDrums Audio" buttons in the Sound Track dialog were not working.
Fixed: After returning Band-in-a-Box to factory settings the File Open dialog would default to the bb\Data\Lib directory.
Fixed: Choosing a custom chord sheet font would ignore any color choice made in the font selection dialog.
Fixed: Drum names were sometimes truncated in the RealDrums MultiDrums and Quicklist dialogs.
Fixed: Exporting a MIDI file might cause the error, "MIDIConv.exe no found".
Fixed: Mixer changes were not undoable, and would not cause user to be prompted to save their song when exiting.
Fixed: Static in RT2438 and other various RealTracks fixes.
Fixed: StylePicker database various updates. Some styles were displaying the wrong feel (swing/even) in notation. A few styles incorrectly showed missing Drums.
Fixed: The audio latency setting would increase every time leaving the Windows Audio Devices dialog.
Fixed: The Download Manager folder name defaulted to 2016 instead of 2018.
Updated: Help file.

PowerTracks Pro Audio 2018 is Here!

PowerTracks Pro Audio 2018 is here! PowerTracks Pro Audio 2018 includes many new features and enhancements:

Windows Audio (WASAPI) driver support. This allows for low latency audio recording/playback without requiring ASIO. Note that this supports 1 stereo input plus 1 stereo output at a time. For multiple inputs/outputs, you should continue to use either MME or ASIO.

ABC Notation format support. You can save a track of notation in a popular ASCII text format to import into other programs, or you can paste this format into a user forum as a way of sending the track (usually the melody and chord symbols) to other users without having to attach a file.

The built-in Audio Chord Wizard detection in the Chords window automatically detects the chords of the song, based on the audio data from all non-muted audio tracks. This works similar to the standalone Audio Chord Wizard, except that it uses the current bar lines of the existing song.

Notation Enhancements:
-X/8 time signature support. This is a special method of displaying 6/8, 9/8, or 12/8 time signatures in the Notation window.
-The Duplicate previous chord in notation right-click menu lets you quickly duplicate the previous chord (group of notes on same peg) without having to reenter it.
-Delete highlighted notes in notation right-click menu lets you delete all highlighted notes.
-Delete all notes on this peg in notation right-click menu lets you delete all notes on the nearest peg that was clicked on.
-You can now enter Section Numbers. Previously, you could enter letters (A-Z) only, but now you can also enter numbers (1-9).

...a full list of the new features in PowerTracks Pro Audio 2018 is available at http://www.pgmusic.com/powertracks.features.htm

http://www.pgmusic.com/powertracks.htm

#TBT - The Beginning of Xtra Styles PAKs for Band-in-a-Box®

We released the much-loved Xtra Styles PAKs in August 2016! This release included 164 RealStyles for Jazz, Country, Rock-Pop, and Singer/Songwriter and worked with any Band-in-a-Box® 2016 or higher UltraPlusPAK, EverythingPAK, or Audiophile Edition!

Xtra Styles PAKs were such a hit... we couldn't stop making them! Since their introduction, we've released 3 more PAKs with a total of over 600 Xtra Styles in all!

Want to hear what other program users are doing with their Xtra Styles? Visit our Xtra STyles Contests forum to hear all the songs submitted during previous song contest we've had: http://www.pgmusic.com/forums/ubbthreads.php?ubb=postlist&Board=102&page=1

Learn more about Xtra Styles PAKs and listen to their demos at http://www.pgmusic.com/xtrastyles.php?os=win.

Band-in-a-Box® Customer Feedback - Feel The Love!

Check out some great feedback we've received on our Facebook account from program users:

"I have been using Band-in-a-Box for years. It is the anchor of my music gigs as well as my fun in my studio. I have used other software but Band-in-a-Box is my main go to."
-Jack T.

"Love Band-in-a-Box. As someone who played professionally for 20 years and retired from live performing years ago, I still love music. Band-in-a-Box allows me to create fun arrangements which I can sing over or play over. There are THOUSANDS of different variations plus you can enter any chords you like and create any chart. It's also great for creating background tracks for videos and audio content for websites, training etc. And like everything else in the world . . . it may not be right for everyone. For those who love music and don't have the time to shed five or six instruments it's way cool."
-Vinnie R.

"This program has completely changed my playing for the good. I can experiment with playing chords and leads over various scenarios that I can quickly create and change. Love this program. I use it nearly every day."
-Dave R.

"I bought my first version in 1994 and have progressed to 2018 version. I use it to create backing tracks for live music performance. I currently have over 2,000 songs performance ready. If you can and type, and use mouse it will work for you."
-Roger M.

"The premiere reason for me for buying this program; it has given me the freedom to fully complete the foundation for my songs without the confinement of limited minded musicians. After the song concept is complete, it can then be presented those musicians to play as a cover song. Also writing a song with a band gives them partial ownership of your idea... not cool... especially since they may have fought your idea every step of the way.. Every member of an organized band should own a copy of this program to compose or to even give legitimate composition alternatives to the original songwriter."
-Paul V.

Thanks everyone!

Support for ABC Notation Format in Band-in-a-Box® 2018 for Windows!

ABC notation is the simple text-based notation system used by musicians worldwide to store chords, melody, and lyrics of songs. Now with Band-in-a-Box® 2018 for Windows you can open and save songs in ABC notation format!

To save the song in ABC notation format, press the [Save As] toolbar button and choose Save as ABC notation file from the menu. Once opened, select a track that you want to save and choose your other criteria - The [Copy to clipboard] button will copy the file to the clipboard (that you can then paste it into other programs). The [Save as File] button will let you type a name and select the destination in your hard drive.

Band-in-a-Box® Song Title Browser Requests Forum

Have you stumped the Song Title Browser feature in the Band-in-a-Box® StylePicker?

If you tried to search for a popular song and this feature didn't offer you any listings, we'd love it if you'd let us know in our Wishlist forum here.

Posting your requests to this forum really does work - we used it to increase the database with the Band-in-a-Box® 2018 release!

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