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#182105 - 12/01/12 10:59 PM [Band-in-a-Box for Windows] Re: SOLUTION for now: Piano and Guitar Real Tracks Are 'out of tune' [Re: silvertones]
PeterGannon Offline
PG Music Staff

Registered: 05/29/00
Posts: 13456
If a copy and paste on the k:\bb folder from the USB to the C:\ drive fails, then it is definitely a hardware problem. That can be (1) under-powered USB (2) loose cable (3) defective hard drive. I'd be betting on #1 (because that's a common problem), but returning the drive is the easiest solution.
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Have Fun!
Peter Gannon
PG Music Inc.

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#182106 - 12/02/12 07:37 AM [Band-in-a-Box for Windows] Re: SOLUTION for now: Piano and Guitar Real Tracks Are 'out of tune' [Re: silvertones]
MountainSide Offline
Expert

Registered: 12/06/11
Posts: 1049
Loc: Lake Keowee, South Carolina
Point well taken John, I was wondering when someone was going to point out that Dr. Gannon is always more than helpful and one of the most actively involved CEO's that I know of.
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Win10x64, Intel i7 7700k@4.6Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB current builds, MOTU 828MK3 audio, MOTU Midi Express, Yamaha DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive Touch, Kontakt 5.8, SampleTank 3.7

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#182107 - 12/03/12 03:50 PM [Band-in-a-Box for Windows] Re: SOLUTION for now: Piano and Guitar Real Tracks Are 'out of tune' [Re: silvertones]
TexasHeartRush Offline
Apprentice

Registered: 12/01/12
Posts: 151
Quote:

Just curious. Are you aware that Peter or Pete ,as you call him, IS PGMusic?My opinion is that you are just a cocky no it all. My opinion of course. I've seen a lot of them here.
I do hope it gets sorted out though.




Cocky? Wow. I left off the letter 'r' once somewhere?. I am both dyslexic and a clumsy typist (I have long nails for playing country music), and I need / USE spell check always and these posts take me a long time to put together. BTW...that would be 'know' it all if I wanted to be cocky. And cocky or not, I am also experienced enough to know how to communicate my problems with a competent tech support person and work diligently with screen shots and details to assist, which I did to the best of time availability. PG music determined I had a bad drive and so many people still doubt that?. Of course after nearly 20 hours of troubleshooting away from my family we can all get a bit frustrated at times anyway. Perhaps you can understand that.

And...Peter if this is an UNDER-POWERED USB issue, then this is the only one small drive out of multiple USB powered devices and drives that my stable computer cannot power (even with both USB cables plugged in). Does that really seem likely? It seems as if it will not be confirmed that I actually received a defective drive, but I know what I have experienced. PG Music will have the drive back soon enough and you will do what you will with it. No problem either way.

Also Peter, if this is indeed an under-powered issue... it will repeat with any drive I get.

Unfortunately PG music actually is not sending me a new drive. I was told it was not clear when he would be able to assist me. The store I bought it from is receiving this one back and sending me a fresh one today.

I look forward to using Real Band and hearing all of the Real Tracks in BIAB.

Cheers.

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#182108 - 12/03/12 03:58 PM [Band-in-a-Box for Windows] Re: SOLUTION for now: Piano and Guitar Real Tracks Are 'out of tune' [Re: PeterGannon]
TexasHeartRush Offline
Apprentice

Registered: 12/01/12
Posts: 151
Quote:

If a copy and paste on the k:\bb folder from the USB to the C:\ drive fails, then it is definitely a hardware problem. That can be (1) under-powered USB (2) loose cable (3) defective hard drive. I'd be betting on #1 (because that's a common problem), but returning the drive is the easiest solution.




For clarity, it doesn't fail...it gets missing files error messages. I can skip them and continue until the next one and next one etc.. I have lost count on how many missing files error messages I get.

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