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#8126 - 08/09/08 04:57 AM Downloads
davfra Offline

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

#8127 - 08/09/08 11:29 AM Re: Downloads [Re: davfra]
Mac Offline

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.

Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.

PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.

#8128 - 08/09/08 07:37 PM Re: Downloads [Re: Mac]
davfra Offline

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

#8129 - 08/09/08 11:55 PM Re: Downloads [Re: davfra]
Mac Offline

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA

Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444

What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.

PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.

#8130 - 08/10/08 05:30 AM Re: Downloads [Re: Mac]
davfra Offline

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

#8131 - 08/10/08 07:10 AM Re: Downloads [Re: davfra]
PapaMikie Offline

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.


PG Music News
Video - Using Drag-and-Drop in Band-in-a-Box 2015 for Mac

One of the GUI Enhancements added with Band-in-a-Box 2015 for Mac was to the Drop Station.
Now a folder opens after copying to drop box, Drag Drop or another folder.

We've made a short (7:23) video showing how to use Drag-and-Drop in Band-in-a-Box 2015 for Mac, here.

There are even more video resources available that touch on the Drag-and-Drop feature!
Band-in-a-Box for Mac - Exporting songs to DAWs
Drag-and-Drop with Band-in-a-Box!

#MotivationModay - Your Video Testimonial = a FREE Band-in-a-Box EverythingPAK!

This summer we began a Video Testimonials project, and reached out to Band-in-a-Box users requesting a 2-10 minute video telling the viewer about their Band-in-a-Box experience.

And... we got a GREAT response! Check out all of the current Video Testimonials here:

But, we're not done! If you'd like to submit a video, we'd love to see it! AND - if we use your video we will send you a FREE Band-in-a-Box EverythingPAK!

Visit this forum post for more information.

Making Medleys with Band-in-a-Box

RealTracks Medleys are special groups of RealTracks that play in sequence. This tutorial shows you how to make your own medleys with the RealTracks feature in Band-in-a-Box:

When it comes to Medleys, we don't stop there! With a previous release of Band-in-a-Box Version 2008 for Windows, we added a feature called the Medley Maker. This feature is great tool if you are wanting to make a medley of various songs you've created with Band-in-a-Box!

Inside the Medley Maker, which is accessed through the Song Form [AABA] button (the one with the pencil), simply select the songs that you want, and Band-in-a-Box will make the medley for you. A medley is not simply joining songs together - a good medley uses a "transition" area between songs to introduce the new style, key, and tempo. The Medley Maker automatically creates a nice transition area for you, writing in chords that would smoothly transition to the next song, style, key, and tempo!

The 2008 New Features Video is available here:

Video - Instant Preview Feature in Band-in-a-Box 2015 for Mac

Another one of the new features released with Band-in-a-Box 2015 was the Instant Preview feature, which is highlighted in this video:

The Instant Preview works with UserTracks, Loops, RealTracks, and SuperTracks!

#TBT - The 2002 Release of PowerTracks Pro Audio 8!

In June of 2002 we released PowerTracks Pro Audio 8. There were more than 30 new features for seamlessly integrated MIDI/Digital Audio music production released at that time - take a look at the video highlighting the "new" version:

The "New Features" released with PowerTracks Pro Audio 8.0 Included...
New 32-bit Version! PowerTracks Pro Audio 8.0 has been totally rebuilt as a full 32-bit engine for seamless operation in Windows 98/ME/2000/XP.
Amazing New Chord Wizard! Load in any MIDI file, PowerTracks MIDI sequence file, or even a work-in-progress, and the amazing New Chord Wizard will intelligently figure out the chords and display them in the Notation Window and the new Chords Window. Chord symbols are an essential component of playing by ear, so most musicians who play by ear should find this new feature indispensable! The New Chords Window displays the chords in a selectable font and size, and is fully editable. It also has part markers (compatible with Band-in-a-Box) so that you can easily mark sections of your sequence.
Real Time DirectX Effects! PowerTracks Pro Audio 8.0 supports real time DirectX effects for live playback and monitoring, and even includes loads of great effects for free! PowerTracks also has real time DirectX plug-in groups in which up to four chained plug-ins can be used at once. Effects groups can be saved and loaded along with their settings, making it easy to use the same settings with multiple projects. The postproduction DirectX window also supports effects chains with up to four plug-ins.

FREE DirectX Plug-ins!
Awesome Audio Features!
Updated MIDI Features!
Enhanced Notation Features!
...and (of course) MUCH MORE!

Click here to learn more about PowerTracks Pro Audio 8.

Emailing Your Band-in-a-Box Song

One of the many new features we added with Band-in-a-Box 2015 for Mac was the "Email Song as Attachments" feature, which will come in handy - we promise!

The Email Song dialog allows you to choose what files you want to email:
- the song (.MGU or .SGU)
- the style (.STY)
- the extended style (.STX) (if any)
- a rendered audio file (choice of AIFF, M4A, WAV)
- Audio track (if any)
- Performance track (if any)
Pressing the [Send Email] button will launch your default mail application and prepare a new message with files attached.

You can also email a Drop station file. After you drag a track button to the Drop station, right-click on the Drop station and select the Email the drop station file menu item.

Check out the 2015 New Features video clip (@ 44 min): and Tobin will show you how!
(it's a really quick clip - just 40 seconds is all you'll need!)

New Band-in-a-Box Testimonial Video by Tony Lee Glenn

We came across Tony Lee Glenn's YouTube channel not too long ago. He'd posted a video called "Getting Started with Band In A Box 2014 - Easy Royalty Free Music" which we thought was really well done!

When we approached Tony to thank him for making such a great video, he was more than happy to make a Video Testimonial for us to share!

Here's a link to his Band-in-a-Box testimonial:

Learn more about Tony here.

All of the User Testimonials can be viewed here:

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