You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 04:57 AM [Other PG Music Programs] Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 11:29 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 07:37 PM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 11:55 PM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 05:30 AM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 07:10 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top


PG Music News
Free Band-in-a-Box® Video Tutorials!

Get the most out of your Band-in-a-Box® experience when you add our Support Videos to your arsenal!

We have an extensive collection of Support videos for Band-in-a-Box® for Windows available on our YouTube Channel & www.pgmusic.com/videos.bbwin.htm - make sure to check them out!

Looking for a tutorial video on a specific feature, and didn't see one listed? Send your suggestions to marketing@pgmusic.com.

PG Music Inc. - Update Hours of Operation

Wondering when we're available by phone, the Live Help feature on our website, or here in the office?

We've recently updated our Hours of Operation:

Customer Service & Sales:
Monday - Friday: 6:00AM to 7:00PM PST (GMT -8)
Saturday: 7:00AM to 6:00PM PST (GMT -8)
Sunday & Holidays: 8:00AM to 4:00PM PST (GMT -8)

Contact info:
Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel: + 800-4746-8742 (Outside USA and Canada where International Freephone service is available)
sales@pgmusic.com

Technical Support:
Monday - Friday: 10:00AM to 5:00PM PST (GMT -8)

Contact info:
Tel: 1-866-983-2474 or 250-475-2708
support@pgmusic.com

Additional contact information for PG Music Inc. is available at www.pgmusic.com/contact.htm.

Band-in-a-Box® - Favorite Things!

Have you ever wanted to "shout from the rooftop" about your favorite features in Band-in-a-Box® & RealBand? We've got just the place... our My Favorite Things Forum!

This new forum is also a great place to review the features that other program users love - you never know... you may learn something new about the program, and have your "favorite list" grow too!

$0 Down Easy Payment Plan!

Late last year we began offering a $0 Down Easy Payment Plan - When you order anything from www.pgmusic.com and choose this payment option you won't pay for 30 days! After that, the total of your invoice being split into 4 equal payments charged every 30 days for 4 months after your inital purchase.

This payment option won't delay you receiving your order - even if you choose to have your order shipped, you'll still have the download links available to you - no need to wait!

Band-in-a-Box® Song Title Browser Requests - New Forum!

Have you stumped the Song Title Browser feature in the Band-in-a-Box® StylePicker?

If you tried to search for a popular song and this feature didn't offer you any listings, we'd love it if you'd let us know in our newest Wishlist forum here.

We'll be checking this new forum often, making sure to add your suggestions!

Welcome to the PG Team Deryk and Yutaro!

We are excited to be adding two new people to our Customer Service Team here at PG Music: Deryk & Yutaro!

You'll soon see them popping up here in the Forum - they're already answering your calls, emails, and online chats (when you use the Live Help feature...)

Welcome to the team Deryk & Yutaro!

User Tips & Tricks - More Audio & Midi Tracks...

Our Tips & Tricks forum is a great place to read through tutorials created by other Band-in-a-Box users, or share your own tutorial!

Pipeline often shares his tutorials here, including his most recent "Biab Win More Audio & Midi Tracks" post - Click here to read through the detail Forum post.

Forum Stats
25615 Members
49 Forums
44198 Topics
357492 Posts

Max Online: 2283 @ 08/25/16 03:52 PM
Newest Members
DrNo, Tsax, Trad, Madaolio, jsw

25614 Registered Users
Top Posters (30 Days)
VideoTrack 203
Noel96 180
Guitarhacker 158
Matt Finley 157
Janice & Bud 147
jford 139
Pipeline 139
Charlie Fogle 137
Scott C 133
MarioD 116
Today's Birthdays
No Birthdays