You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 04:57 AM Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 11:29 AM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 07:37 PM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 11:55 PM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 05:30 AM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 07:10 AM Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top


Shout Box (Live chat with other users)

PG Music News
Stay in Touch With Us on Facebook and Twitter!

Follow us on Facebook & Twitter and you'll be the first to know about specials, new releases, contests and other exciting PG Music Inc. announcements!

Video - How to Search for and Replace Chords in Band-in-a-Box

If you're looking for some tips on how to quickly replace specific chords or chord types with other chords in Band-in-a-Box, make sure you watch this video: http://youtu.be/XR1YTaKU8QA

Share Your Songs on Our User Showcase Forum!

Have you created a song using Band-in-a-Box, RealBand or PowerTracks Pro Audio? Share it on our User Showcase Forum - that way all of our Forum Users can enjoy your song!

Band-in-a-Box 2014 for Windows - 13 Languages Available!

Band-in-a-Box 2014 for Windows is available in thirteen different languages!

Select the following page for a complete list of the translations available: http://www.bandinabox.com

Do you have the English version and would prefer a different language? Contact us with your request!

RealTracks Artist Artist Gary Smulyan December Performances

Gary Smulyan has some upcoming performances for December!
Dec 1: New Brunswick, NJ
Dec 2: Northampton, MA
Dec 5: Concert with Phill Woods at Syracuse University
Dec 6: Auburn, NY

Visit http://garysmulyan.com and click on tour for more information.

The Band-in-a-Box Mobile App

The Band-in-a-Box Apps allow you to access your computers installation of Band-in-a-Box "on the go" - you can create a song from anywhere you have a wifi connection!
...and they're FREE!
iTunes
Google Play

RealTracks Artist Kenny Sears Performances with The Time Jumpers

Kenny Sears plays with The Time Jumpers this month in Tennessee, New Jersey, Pennsylvania, Delaware, Virginia and North Carolina!

View event information here: http://thetimejumpers.com/wired/196-2/

Besides Kenny Sears, there are more RealTracks Artists that are included in The Time Jumpers:
Paul Franklin, Andy Reiss and Jeff Taylor. To learn more about the band, click here

Forum Stats
22244 Members
37 Forums
30765 Topics
245405 Posts

Max Online: 1063 @ 07/10/13 12:12 PM
Newest Members
Ronster, madm, kevinj, niala66, tuna

22243 Registered Users
Top Posters (30 Days)
Pat Marr 128
seeker 112
R & AM 108
Guitarhacker 93
c_fogle 87
90 dB 86
solidrock 82
Noel96 81
Greg Johnson 79
floyd jane 76
Today's Birthdays
Dick Perk, Flevoron