You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 04:57 AM Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 11:29 AM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 07:37 PM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 11:55 PM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 05:30 AM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 07:10 AM Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top


PG Music News
New Video - Everything You Need to Know About Band-in-a-Box® 2016 for Mac in less than 6 minutes!

Looking for a brief overview of some of the most exciting new features in Band-in-a-Box® 2016 for Mac?

Check out our "Band-in-a-Box® 2016 for Mac - Everything you need to know in less than 6 minutes!" video, which shows just how major this upgrade is! You'll also learn about the new Add-ons: a total of 225 new RealTracks, 11 new MIDI SuperTracks, 19 new Instrumental Studies, and 3 "Artist Video Performances!" Watch the video...

Learn all about the new Band-in-a-Box® 2016 for Mac version here: www.pgmusic.com/mac.new.htm

Band-in-a-Box 2016 for Mac is Here!

We're excited to release the brand new Band-in-a-Box® 2016 for Mac!

Some of the 50 New Features released with this version include:

-The StylePicker has been redesigned and enhanced, and the Chord Sheet is also enhanced with a new look, feel, and customization options.

-You can now load MusicXML files!

-A Fake Sheet mode has been added to Chord Sheet and Lead Sheet. Fake Sheet mode allows display of repeats, 1st/2nd endings, DS/DC al Coda, and more.

-The Chord Sheet has been enhanced with new look, feel and customization

…and so much more!

Check out all the new features: www.pgmusic.com/bbmac.new.htm.

With the release of Version 2016, there are 201 NEW RealTracks being added to our library! Plus, there are an additional 24 Bonus RealTracks, 11 MIDI SuperTracks, 19 Instrumental Studies, 3 Artist Video Performances, 89 RealStyles, and more when you add a 49-PAK to your purchase!

Of course, we're offering phenomenal pricing on Upgrade packages (until May 31st), and a FREE Bonus PAK is included with most purchases! All of the purchase options can be viewed here.

New Video - Musicians Talk Band-in-a-Box

Check out our latest video - created with clips taken from your Video Testimonials! Musicians Talk Band in a Box.

To learn more about submitting your own video testimonial, visit this post.

If you're interested in purchasing a translated version of Band-in-a-Box 2016 for Windows, we now have the Danish, Dutch, French, German, Italian, Portuguese, Russian, Spanish, and Swedish translations available!

You can purchase the language versions from this list, just click on the language you'd like:
Band-in-a-Box: Danish
Band-in-a-Box: Dutch
Band-in-a-Box: French
Band-in-a-Box: German
Band-in-a-Box: Italian
Band-in-a-Box: Portuguese
Band-in-a-Box: Russian
Band-in-a-Box: Spanish
Band-in-a-Box: Swedish

If you've already purchased the English version of the program, and would like the translated version, please send an email request to sales@pgmusic.com. It's a small download ("language patch") that will allow you to use the program in either English or your preferred language.

Announcing PowerTracks Pro Audio 2016!

PowerTracks Pro Audio 2016 is here with great new features and enhancements including Load & Save MusicXML files, a fresh new logo, render track as ACID Loop and export it to BB Loops folder, Save Chords Window as Video, and more!

Detailed look at the new features in 2016

Purchase PowerTracks Pro Audio 2016 here

Video - Explore the New Band-in-a-Box 2016 Chord Chart

Have you taken a look at the updated Chord Chart with Band-in-a-Box 2016? It's been enhanced with new look, feel and customization! Watch the video: www.pgmusic.com/?vid=iKUE4vSfISc&t=1324

A list of these updates:
-All layers can be customized with font and color.
-Now you see the chord where you are typing it. Previously, chords wouldn’t appear until you hit the Enter key, and sometimes wouldn’t appear at all if you made a typo.
-Colors for all elements on the Chord Sheet can be customized.
-Mouse-over indication shows which bar, cell, or part marker you are currently hovering your mouse over.
-You can now select a region of bars by just using the keyboard.
-There is now a Superscript option (separate settings for the chords and the Additional Chord Display layer).
-The number of columns can be customized.
-The "Extra space between columns (pixels)" option allows you to choose a border thickness between columns.
-The "New line for every section" option previously required that each section was at least 2 bars long, but now there is a "minimum section" setting.
-The "Show bar lines" option displays a bar line next to each bar number.
-The "Show bar numbers" option lets you choose how often bar numbers should display: never, always, only at part markers, or only at new rows.
-The "Use substyle colors for bar #s, etc." option controls the color of the optional bar lines, bar numbers, and section letters.
-The "Gray out chords beyond time signature" setting grays out chords that won't play in the song.
-The "Display ‘2’ as ‘sus2’" and "Display ‘sus’ as ‘sus4’" settings will show suspended chords more explicitly: ‘sus’ implies ‘sus4,’ and ‘2’ implies ‘sus2,’ but you might want to see the full extension name.
-All of the settings and colors can be saved and loaded as a .csc file.

New Video - Using Band-in-a-Box to Supercharge Pro Tools!

Check out our latest video, and you'll learn how the powerful combination of Band-in-a-Box and Pro Tools can boost your music creativity!

Click on this link to watch the video: www.pgmusic.com/?vid=otq-sgUhyWk

Forum Stats
24632 Members
42 Forums
39433 Topics
312912 Posts

Max Online: 1591 @ 03/15/15 04:12 PM
Newest Members
Viggo, RumSlush, maxdell, Neurodoc, Straygator

24632 Registered Users
Top Posters (30 Days)
dga 365
Icelander 236
PeterGannon 233
Noel96 190
VideoTrack 166
Trygve Larsen 157
floyd jane 147
Matt Finley 124
David Snyder 122
Janice & Bud 120
Today's Birthdays
KeithS