You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 04:57 AM Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 11:29 AM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 07:37 PM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 11:55 PM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 05:30 AM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 07:10 AM Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top


Shout Box (Live chat with other users)

PG Music News
Band-in-a-Box 2015 for Windows Build 413 Patch Available

We've recently posted the Band-in-a-Box Version 2015 Build 413 Update which is a free update for any Band-in-a-Box 2015 customer.

Click here to download the update.

Limited Edition RealTracks in the 20 & 49-PAK!

If you're purchasing Band-in-a-Box 2015 for Windows during our Special, be sure to check out the additional RealTracks, MIDI SuperTracks, Artist Performance Sets and Instrumental Studies available in the 20 & 49-PAK which you can add to your purchase!

Video - Save Your Song as a Video with Band-in-a-Box 2015 for Windows!

One of the newest features in Band-in-a-Box 2015 for Windows is the ability to save your song as a video!

Watch this newest feature in action with our YouTube video: http://youtu.be/P07vmLIJCok

Introducing RealTracks Artist Avery Bright - Album Credits

RealTracks Artist Avery Bright has been playing the Violin since he was just four years old! He's been part of a few different albums this year - view his album credits here.

You'll find Avery's work in RealTracks Set 206: Pop String Quartet.

Purchase jBridge for Only $10!

One of the exciting new features in Band-in-a-Box 2015 for Windows is support for 64-bit VST Plugins when you use jBridge.

You can purchase jBridge for just $10 during our special! Click here for more information.

Load and Play Videos with Band-in-a-Box 2015 for Windows!

One of the new features in Band-in-a-Box 2015 for Windows is the ability to load videos that you have already downloaded from YouTube or elsewhere into Band-in-a-Box Video Window. The audio is extracted from the video to the audio track!
Watch program creator Peter Gannon explain this new feature here.

Introducing RealTracks Artist Mike Moreno - Upcoming Shows!

Mike Moreno is a Jazz guitarist recognized as being one of the most important figures in the new generation of Jazz guitarists! He's also a busy man - not only will you find his work in our newest Jazz RealTracks Sets 215-216, you'll also find him performing throughout January! For a complete list of his upcoming performances, visit http://www.mikemoreno.com/shows.html

Forum Stats
22400 Members
39 Forums
31742 Topics
251735 Posts

Max Online: 1063 @ 07/10/13 12:12 PM
Newest Members
nerdle, xtragrouse, davidvga, Stagecoach, mrjuban

22400 Registered Users
Top Posters (30 Days)
PeterGannon 282
Noel96 262
Matt Finley 215
Pat Marr 209
rharv 207
seeker 168
jford 168
Greg Johnson 160
solidrock 139
Guitarhacker 134
Today's Birthdays
No Birthdays