You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 01:57 AM Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 08:29 AM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 04:37 PM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 08:55 PM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 02:30 AM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 04:10 AM Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top


Shout Box (Live chat with other users)

PG Music News
Band-in-a-Box Facebook Contest!!

Like us on Facebook before October 1, 2014 for a chance to win a Band-in-a-Box EverythingPAK! Click here to enter

A Look Back - Band-in-a-Box Version 12

Band-in-a-Box 12 for Windows was released in December 2002 - here are just a few of the New Features for Version 12:
✔ “Twice as many instruments” with GM2 support
✔ Separate Notation Track for each Harmony Voice
✔ Guitar, Banjo, Mandolin, Ukulele and Bass fretboard display
✔ Guitar Chord Diagrams in Jazz, Pop or Folk voicings
✔ Jazz Music Fonts for Notes, Symbols, Chords and Titles
✔ Multiple Tracks of Notation
✔ Section Text and Boxed Text – add custom text messages at any position in the notation track
✔ “Direct-to-Disk” Audio Rendering – converting a song to audio format in seconds
...and more!

Click here to see the Band-in-a-Box 12 info sheet!

This Saturday - THE TIME JUMPERS with Vince Gill, Dawn Sears, and Kenny Sears!

There are still some tickets left for THE TIME JUMPERS featuring Vince Gill, Dawn Sears, and (RealTracks Artist) Kenny Sears show this Saturday at The Arcada Theatre in St Charles, IL!

Click here for event information.

RealTracks Artist Troy MacGillivray - Saturday Performance!

Join RealTracks Artist Troy MacGillivray this Saturday at 8pm as he kicks off the fall season at Harmony House Theatre in Hunter River PEI!

Click here for more information.

Band-in-a-Box 2014 for Windows - Swedish Update!

Band-in-a-Box 2014 Svensk manual för Windows finns nu för nedladdning.
Download...

Video - Simple RealTracks

Most RealTracks in Band-in-a-Box have the option to play in simple mode, which means less embellishment, alteration, more consistent rhythm, and less fills. Learn how easy it is to use this feature here.

Video - Ear Training with Band-in-a-Box

Train your ear to recognize notes, note intervals, and chord extensions using Band-in-a-Box's Ear Training tools.
Click here to watch the video.

Forum Stats
21994 Members
38 Forums
30051 Topics
239248 Posts

Max Online: 1063 @ 07/10/13 09:12 AM
Newest Members
cdefgh122968, bloodtrakker, Bill Millner, Chrisssc, colleje

21995 Registered Users
Top Posters (30 Days)
MarioD 112
Noel96 106
R & AM 93
90 dB 88
Guitarhacker 87
Matt Finley 78
c_fogle 77
Al-David 71
seeker 70
Don Gaynor 68
Today's Birthdays
jazzman174, jypi