You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 01:57 AM Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 08:29 AM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 04:37 PM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 08:55 PM Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 02:30 AM Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 04:10 AM Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top



Shout Box (Live chat with other users)

PG Music News
RealTracks Artist Stuart Duncan - Upcoming Performances!

RealTracks Artist Stuart Duncan will be performing with Noam Pikelny between May-July and again in October-November of this year... if you find yourself nearby, be sure to check out their performances!
Click here for more information.

Video - Band-in-a-Box: Selecting a Specific MIDI Track

Watch this video to learn how to pick specific parts of MIDI styles, such as bass or drums, and add them to your song in Band-in-a-Box.
Watch video.

RealTracks Artist Ron Carter Goes on Tour!

The Golden Striker Trio Tour starts in a few days - taking Ron Carter to destinations that include Germany, Lithuania, and various cities within the USA.

Take A Look At What We Found!

Do you recognize one of the programs in this "Meet Jazz Sax Man - Elias Haslanger" video by Dell?!

Video - How to Search for and Replace Chords in Band-in-a-Box

Replacing chords in your Band-in-a-Box song is easy! Watch our "How to Search for and Replace Chords in Band-in-a-Box" video and you'll see!

Video - Band-in-a-Box Medley Maker

RealTracks medleys are special groups of RealTracks that play in sequence. Watch this video to learn how you can make your very own RealTracks medleys in Band-in-a-Box.

RealTracks, RealDrums & MIDI SuperTracks Patch

There is a new general maintenance patch for RealTracks, RealDrums, and MIDI SuperTracks. Not only does the patch includes all of the recent fixes and enhancements for files shipped in 2013 and 2014, we've also added "Simple" variations to hundreds more previously released RealTracks. For more information and to download the patch click here.

Forum Stats
21884 Members
41 Forums
28835 Topics
227285 Posts

Max Online: 1063 @ 07/10/13 09:12 AM
Newest Members
Ecommerce, gephil, Jensen91, Toloko Loko, PercyJeffries80

21884 Registered Users
Top Posters (30 Days)
Mac 104
dani48 97
Noel96 83
floyd jane 77
Matt Finley 67
VideoTrack 63
jazzmandan 61
Guitarhacker 59
solidrock 58
boehm 49
Today's Birthdays
No Birthdays