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#8126 - 08/09/08 04:57 AM [Other PG Music Programs] Downloads
davfra Offline

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

#8127 - 08/09/08 11:29 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.

Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.

PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.

#8128 - 08/09/08 07:37 PM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

#8129 - 08/09/08 11:55 PM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA

Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444

What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.

PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.

#8130 - 08/10/08 05:30 AM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

#8131 - 08/10/08 07:10 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
PapaMikie Offline

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.


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Automatic Soloing!
Pick any song or chords in any style, and choose a "soloist." Band-in-a-Box® then creates and plays a professional quality solo in the style of your choice. Previous versions of Band-in-a-Box created great accompaniment. Now you can hear sensational solos as well - showing you exactly what notes are played. Choose from "soloists" in the style similar to great Jazz musicians such as Django Reinhardt, John Coltrane, or Country/Pop soloists and others, or create your own soloists using the "Soloist Maker."

Soloist Maker
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Review all of the features added with Band-in-a-Box® 7:

#TechTipTuesday - Opening MIDI Tracks in PowerTracks Pro Audio

Open your MIDI file in PowerTracks Pro Audio (or RealBand), and you'll see the instruments separated onto their own track - an excellent way to hear all the instruments individually for that song, and a great way to learn!

There's no trick to it either - just use the File | Open dialog, locate the MIDI file, and click [Open].

Note: Type 0 MIDI files have all channels on one track, and should ask whether you want to separate them. If you accidentally chooses no, hit Edit - MIDI - Extract Channels to Tracks. Typically, Type 1 MIDI files have the instruments automatically separated.

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Paste (Mix) - This will mix the audio from the clipboard with the existing audio instead of overwriting it. You will be given the option to set the percentage of the existing audio to keep and the pasted audio to mix in.
Paste (Insert) - This will insert the audio from the clipboard to the current location, instead of overwriting the existing audio. The audio to the right of the insertion point will be shifted to make room for the new audio.
Delete - This will delete the selected region of audio.
Insert Silence - This will insert silence at the cursor. The duration of the silence inserted will be equal to the duration of the selected region.
Convert Channels - If the audio is stereo, this will convert it to mono. If it’s mono, this will convert it to stereo. You will be given the option to set the percentage of the left and right channels to include.
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Transcribe - This will transcribe the audio to the Melody or Soloist track.
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