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#8126 - 08/09/08 04:57 AM [Other PG Music Programs] Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

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#8127 - 08/09/08 11:29 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

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#8128 - 08/09/08 07:37 PM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

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#8129 - 08/09/08 11:55 PM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

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#8130 - 08/10/08 05:30 AM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

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#8131 - 08/10/08 07:10 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
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PG Music News
Band-in-a-Box® Live Demonstrations at The NAMM Show!

If you're attending The 2017 NAMM Show in Anaheim (January 19-22, 2017), make sure you stop by the PG Music Booth... We're located in Hall E - Booth 1054.

We'll be providing detailed Band-in-a-Box® 2017 for Windows demonstrations & scheduled performances by RealTracks Artist Cory Pesaturo!

Watch Cory Pesaturo's NAMM Performance!

We "went live" on Facebook yesterday to cover Cory's performance at our NAMM booth (1074).

Not on Facebook? We've added the video to our YouTube page too!

Click here to watch Cory's performance!

RealTracks Artist Cory Pesaturo NAMM Performances!

We have scheduled RealTracks Artist Cory Pesaturo for 2 performances every day during The NAMM Show!

If you're attending The NAMM Show this year, stop by our booth 1054 (in Hall E) to catch one of his performances:
Thursday - 1:00 PM & 3:30 PM
Friday - 11:45 AM & 3:30 PM
Satuday - 12:00 PM & 4:00 PM
Sunday - 10:30 AM & 12:00 PM

Cory is a World Digital Accordion Champion & World Acoustic Accordion Champion. You'll find his RealTracks contribution in RealTracks Set 268 : Gypsy: Accordion, Piano, and Guitar. Learn more about Cory on his RealTracks Artist Bio page.

It's Time - NAMM 2017!

Peter, Catherine, Tobin, Charlie, and Gaelan are hard at work today setting up for The NAMM Show!

This year we are in Hall E, booth 1054. If you're at NAMM this year, be sure to pop by and say "Hi!" - they'd love to shake your hand!

Click here and you'll see Charlie & Gaelan finishing up the setup of our booth!

Band-in-a-Box® 2017 Build 457 Update for Windows!

Attention Band-in-a-Box® 2017 for Windows Users!

The latest patch update 457 is available - this is available for download here.

Build 457 includes an updated Help File & Manual, more than 30 fixes, and 2 improvements!

Get To Know the 12-Key Hi-Q Tab Feature - Band-in-a-Box® 2017 for Windows

One of the new features we added with Band-in-a-Box® 2017 is the 12-Key Hi-Q Tab RealTracks. Click here to listen & watch this new feature in action!

Detailed information:
New! 12-Key "Woodshedding" RealTracks
Many people use the RealTracks feature in Band-in-a-Box® to learn how to "play like the pros." This is because you can see notation, tab, on-screen guitar, and more as you hear the music. Now we've taken this to a higher level, by providing some "12-Key" RealTracks that have been recorded in all 12 keys! In previous versions, you might decide to learn to play by studying the parts played by the RealTracks artists, and watch the notation to do so. Many people have found this a great way to learn, but it had the following issues:
-Since RealTracks were based on only 5 keys, they were transposed much of the time, which would make the guitar part unplayable for a student in some cases.
-The tab/notation was good for guitar, but lacked some precision and graphical representation of bends, pull-offs, hammer-ons, and pull-offs.

We have solved that by creating some Guitar RealTracks with recording in all 12 keys! So you can see what a pro would play over an Ab chord, and you won't see them play on a G transposed up to an Ab, and carefully transcribed notation, with correct bend/hammer-ons, pull-offs, and slides... So now you (we!) students have no more excuses! You can watch and learn from the pros!

Plus, Hi-Q Guitar RealCharts are available with highly accurate and readable notation, including new graphical markings for bends, slides, hammer-ons, and pull-offs! To see these in action, load in one of the 12-key Hi-Q notation RealTracks by Brent Mason. You can also enter your own guitar notation using these features. Just right click on a note to set its properties to include bends, slides, hammer-ons, and pull-offs.

User Tips & Tricks - Track Categories in RealBand

Our Forum is a great place to ask your questions, share your songs, and help out other users with your own Tips & Tricks!

For example, forum user rharv posted the recent Track Categories in RB thread, where he explains the advantage of using the Track Categories within RealBand.

Check it out here.

Not a member of our Forum yet? Join the conversation when you create your own account here.

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