You need to be logged in to post on the forum
Topic Options
Index
#8126 - 08/09/08 04:57 AM [Other PG Music Programs] Downloads
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

Top
#8127 - 08/09/08 11:29 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8128 - 08/09/08 07:37 PM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

Top
#8129 - 08/09/08 11:55 PM [Other PG Music Programs] Re: Downloads [Re: davfra]
Mac Offline
Veteran

Registered: 05/29/00
Posts: 38502
Loc: Chesapeake, Virginia USA
Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac
_________________________
PGmusic FAQs, Tutorials and Updates! click here

You must be Audiominds.
www.audiominds.com

Top
#8130 - 08/10/08 05:30 AM [Other PG Music Programs] Re: Downloads [Re: Mac]
davfra Offline
Enthusiast

Registered: 08/15/02
Posts: 20
Loc: England
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

Top
#8131 - 08/10/08 07:10 AM [Other PG Music Programs] Re: Downloads [Re: davfra]
PapaMikie Offline
Expert

Registered: 07/13/07
Posts: 888
Loc: Ottawa ON Canada
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.
_________________________
PM

Top


PG Music News
Get to Know The Band-in-a-Box® 2018 49-PAK for Mac

Purchase Band-in-a-Box® 2018 for Mac during our special and you will receive a Free Bonus PAK which includes Video RealTracks Set 1: Pop Ballad Band, 10 MIDI SuperTracks, 7 Instrumental Studies, 40 AmpliTube Presets & 37 Associated bonus Styles, and 52 Loops for Band-in-a-Box!

Take it a step further and add a 49-PAK to your purchase for only $49! Add the 49-PAK to your Band-in-a-Box® for Mac purchase and you'll receive these GREAT Band-in-a-Box Add-ons:
Video RealTracks Set 2: Country TrainBeat Band
ALL 40 UNRELEASED Bonus RealTracks
22 MIDI SuperTracks
101 Instrumental Studies
Artist Performance Set 8: Traditional Songs Sung by Béatrix Méthé.

Get to Know The Band-in-a-Box® 2018 49-PAK: Video link - Band-in-a-Box® 2018 for Mac- 49-PAK Overview

Band-in-a-Box® Version 2018 Pro & MegaPAK RealCombos!

We've added MORE to the RealCombos included in the Pro & MegaPAK packages with the release of Band-in-a-Box® 2018 for Mac!

The Band-in-a-Box® 2018 Pro includes 300 RealTracks instruments in over 100 bands - that's 100+ more than previous years - listen to them here.

There are now over 500 RealTracks in 300 Bands in the Band-in-a-Box® 2018 MegaPAK! Take a look at all the RealTracks & RealDrums in the MegaPAK here.

To receive the new version with these new RealCombos, upgrade during our special for as little as $59! http://www.pgmusic.com/bbmac.packages.htm.

Get ALL the Regular RealTracks & RealDrums when you upgrade to an UltraPAK or Audiophile Edition!

Title Track Day, May 23, 2018!

Did you know... today is Title Track Day!

Which album do you think of on this special day? Better yet, have you created your own album and named it after a song?

Join the converation...

New! Video RealTracks for Band-in-a-Box® 2018 for Mac!

NEW with Band-in-a-Box® 2018 for Mac - Video RealTracks Sets!

Video RealTracks allow you to see the RealTracks artist playing that track - you can use them just like any other RealTrack, and you can generate a video which will display the musician playing your song exactly as you hear it. You can also include a chord sheet or notation in the video.

We've added Video RealTracks Set 1: Pop Ballad Band to our Free Bonus PAK included in Band-in-a-Box® 2018 for Mac packages during our release special (which ends May 31st!).
Video RealTracks Set 2: Country TrainBeat Band is included in the 2018 49-PAK, along with 40 Bonus UNRELEASED RealTracks, 22 MIDI SuperTracks, 101 Instrumental Studies, and Artist Performance Set 8: Traditional Songs Sung by Béatrix Méthé.

SPECIAL OFFER: During our Band-in-a-Box® 2018 for Mac release special, purchase our "Video RealTracks Set 3-6 Special Bundle Offer" to complete your purchase with the remaining Video RealTracks Sets for the low price of just $49! http://www.pgmusic.com/bbmac.videorealtracks.htm

Learn more about the new Video RealTracks and see them in action: http://www.pgmusic.com/?vid=fzkX6jO_hW4

Video - 202 NEW RealTracks for Band-in-a-Box® 2018 for Mac!

With the release of Band-in-a-Box® 2018 for Mac we also released 202 NEW RealTracks (in Sets 278-300)!

Listen to all the individual demos here: www.pgmusic.com/bbmac.202newrealtracks.htm, or watch our Band-in-a-Box® 2018 for Mac - 202 New RealTracks Overview Video: http://www.pgmusic.com/?vid=7ZrfGSqjaOU

Get all 202 new RealTracks when you purchase any Band-in-a-Box® 2018 UltraPAK, Audiophile Edition, or the PlusPAK upgrade - on sale until May 31st!

Holiday Hours - Monday, May 21st

We're celebrating Victoria Day on Monday, May 21st. Our hours for the long weekend will be:

Customer Service:
Saturday, May 19: 7:00am - 5:00pm PST
Sunday, May 20: 8:00am - 4:00pm PST
Monday, May 21: 8:00am - 4:00pm PST

Technical Support:
Closed (will re-open Tues, May 22 at 10am PST)

Video - The Audio Chord Wizard in Band-in-a-Box® 2018 for Mac

Band-in-a-Box® 2018 for Mac boasts over 50 new features and enhancements... including the Build-in Audio Chord Wizard!

The Audio Chord Wizard has been redesigned and is now built into Band-in-a-Box®. Previously, the Audio Chord Wizard was a separate app and not tightly integrated into Band-in-a-Box®. This app is still available from the [Audio Chord Wizard] toolbar button, but the improved built-in Audio Chord Wizard can be accessed from the Audio Edit window.

Watch our latest video to learn more: Video link - Audio Chord Wizard in Band-in-a-Box® 2018 for Mac

Forum Stats
27513 Members
50 Forums
51843 Topics
428387 Posts

Max Online: 2434 @ 11/14/17 12:37 AM
Newest Members
Stevie G, Aimini, Korle, markmarkmark, Richard Black

27513 Registered Users
Top Posters (30 Days)
Icelander 393
zedd 162
Janice & Bud 150
David Snyder 146
Noel96 137
JayO 120
rsdean 108
HearToLearn 103
Deryk - PG Music 99
Scott C 96
Today's Birthdays
kybordr, PianoAccordionMan