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#59915 02/10/10 07:20 PM
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jford Offline OP
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I am in the process of setting up a Windows 7 Professional, 64-bit computer. Both Blues Pianist Volume 1 and Blues Pianist Volume 2 install fine. When I launch Blues Pianist Volume 1, it works fine under Win7-64; however, when I try to load Blues Pianist Volume 2, I get an error message that says:

Quote:

The version of this file is not compatible with the version of Windows you're running. Check you're computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.




I've tried various compatibility settings, but nothing seems to work.

Blues Pianist Volume 2 works fine under 32-bit XP and Vista (haven't tried 32-bit Win7, since I don't have that installed).


John

Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD
Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA

BB2024/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK

http://www.sus4chord.com
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You'll need a newer installer for that - the one you have must be pretty old. Please email support@pgmusic.com and we'll be able to fix the problem.


Andrew
PG Music Inc.
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jford Offline OP
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Thanks Andrew. Okay, I'll do that this evening after work. It's pretty old, as it was a bonus program in a much earlier version of BIAB. Later "bonus paks" did not include that particular program.


John

Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD
Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA

BB2024/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK

http://www.sus4chord.com
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Hey jford & Andrew, I posted something similiar to what you posted and received the same message. I think I'm having the same issues with "Blues and the Contemporary Pianist PAK" which includes Blues Vol. 1 & 2, the Latin Pianist, the Modern Jazz Pianist, and the New Age Pianist. Of course NONE of the programs work. What I did was download ALL of my programs (I have the OMNI PAK from 2004) and download the updates to my Windows 7 (64- bit) system. PG Music has ALL the updates, except for this particular program which is on one Cd-ROM. I also see that PG Music has a Performance Pianist Series which ironically has the same exact titles of the one I have. I wonder if PG Music would just exchange the new programs for my old ones.

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Hello,
I have send this email to support@pgmusic.com
Hello,
I bought a everythingpak hard drive( Band-in-a-Box EverythingPAK Upgrade with RealBand Internet Order #115448 Date:12/08/2010 serial : 1005350301886 )
My program bluespianist does not work since I migrated to Windows 8. It worked well with windows 7. I can not find any update on your website

Do you have a solution ?
The answer
Thank you for contacting PG Music's technical support. This is to let you know that your message has been received, and that we will reply shortly.

If you haven't looked already, you could visit the PG Music Support FAQ at http://www.pgmusic.com/techfaq.htm to see if there is a known solution for your problem. Use Ctrl+F to search.

Many previously reported problems have been fixed with free update patches. It.s always a good idea to visit http://www.pgmusic.com/support.htm and download the latest patch for your program.

You are welcome to call us toll-free Monday to Friday from 6:30 am to 8:00 pm, Saturdays from 7:00 am to 6:00 pm, and Sundays from 8:00 am to 4:00 pm. (All times are for the Pacific Time Zone, GMT -8.) The numbers to call are:

- Technical Support: 1-866-983-2474.
- Sales and Customer Service: 1-800-268-6272 or 1-888-PGMUSIC (746-8742).
- International free-phone service (where available): +800-4PGMUSIC (800-4746-8742)
- Local number: 1-250-475-2874 (toll charges apply)

Thanks for using PG Music software.
The PG Music Support Team

This support is not serious !!!

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Hello,
I think pgmusic has no update for bluespianist otherwise we would find on the web support site. By cons as pg music continues to sell bluespianist but with windows 8 compatibilty , they must provide the new program compatible with Windows 8 to buyers of the previous version; It is included in the warranty

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I sent another email to pgmusic support and they sent me a new program that works well with Windows 8.

The support is serious

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Originally Posted By: Coolsmart06
I sent another email to pgmusic support and they sent me a new program that works well with Windows 8.

The support is serious



Hi Coolsmart06

Yes, you are noting that PG Music Support is not your normal run-of-the-mill support arrangement. We witness very few adverse comments about the way the approach support. For a very good reason too. They are serious about what they do, and very serious about their customers.

Welcome aboard, and we're glad they solved your problem.

Cheers

Trevor


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

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Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

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5:10: Troubleshooting

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Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Specifically for Reaper®

New with the DAW Plugin Version 6.0, released with Band-in-a-Box® 2024 for Windows: the Reaper® Panel!

This new panel offers built-in specific support for the Reaper® DAW API allowing direct transfer of Band-in-a-Box® files to/from Reaper® tracks!

When you run the Plugin from Reaper®, there is a panel to set the following options:
-BB Track(s) to send: This allows you to select the Plugin tracks that will be sent Reaper.
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-At Bar: You can select a bar in Reaper where the Plugin tracks should be placed.
-Start Below Selected Track: This allows you to place the Plugin tracks below the destination Reaper track.
-Overwrite Reaper Track: You can overwrite previous content on the destination Reaper track.
-Move to Project Folder: With this option, you can move the Plugin tracks to the Reaper project folder.
-Send Reaper Instructions Enable this option to send the Reaper Instructions instead of rendering audio tracks, which is faster.
-Render Audio & Instructions: Enable this option to generate audio files and the Reaper instructions.
-Send Tracks After Generating: This allows the Plugin to automatically send tracks to Reaper after generating.
-Send Audio for MIDI Track: Enable this option to send rendered audio for MIDI tracks.
-Send RealCharts with Audio: If this option is enabled, Enable this option to send RealCharts with audio.

Check out this video highlighting the new Reaper®-specific features: Band-in-a-Box® DAW Plugin Version 6: New Features Specifically for Reaper®

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Video

The new Band-in-a-Box VST DAW Plugin Verion 6 adds over 20 new features!

Watch the new features video to learn more: Video: Band-in-a-Box® 2024 - DAW Plugin Version 6 New Features

We also list these new features at www.pgmusic.com/bbwin.plugin.htm.

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