Previous Thread
Index
Next Thread
Print Thread
Go To
Page 1 of 2 1 2
RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
When I open RealBand, I get a message "Your computer crashed last time you ran RealBand. Okay to restore all the default settings for a safe boot-up?"

Regardless of which option I select, the program stars. IF I open directly from the C;\Realband directoy in Admin mode, it is fine for a launch or three, but then reverts back to this.

If I answer "No" to the prompt, I appear to have my setting intact, though i have not looked in great detail. Is is reasonable to run this like this? Or who to contact for system help?

Thanks. I'd like to start using RB, but I have to be able to rely on it.


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
What is causing the crash message?

Do you close RB when done, or are you leaving it open all the time?
That message usually means it wasn't shut down properly. As long as you exit out of the program when done you should avoid the message.

I've seen that message, but only when the program was forced to shut down, like a power outage or something (not a proper shut down).


Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
I always exit correctly, unless the app locks up, which has not happened with RB. That is my concern, there is no logical reason for the message. I initially temporarily stopped it by opening in admin mode - and thought at first that was the issue - but that is no longer "safe" either. So my questions are: how to fi it, and meanwhile, is it safe to work without fear of losing data...


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: Aug 2011
Posts: 1,827
S
Expert
Offline
Expert
S
Joined: Aug 2011
Posts: 1,827
Try: go to Control Panel > User > User Account Control Settings and turn that down or off and then try.
Is the User Account Administrator.

RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
Thanks. I am already set to next-to none, and I'm reluctant to turn it completely off,e ven with Norton active.

So the question remain is it safe to run (best guesstimate, I won;t hold you responsible for any crashes) after telling the system to not reset my prefs? I don't know why it wouldn't be, but I don't know why I get the error, either...


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
Yes, it should be fine to tell it not to reset everything.

To try to fix it, rename RB.CFG and Realband.ini
This will cause them to rebuild and start over. However it also causes RB to reset to factory settings (which is what you are trying to avoid), and you may need to select your audio device, MIDI device, etc all over again.

Another option to try is to empty the RBERROR.LOG file. I'm just guessing, but the program may look at this file before the popup. Or save a copy of it first (for safety), then empty it and save it.
I just emptied mine and it had no ill effect. I right-clicked the file name, selected 'Open', then chose Notepad to open it with, deleted all text content (the error list), and saved it.

Since this is where RB keeps a list of past errors, it may be what is prompting the crash popup. Like I said, just a guess but it may be worth trying.


Last edited by rharv; 11/22/14 11:48 AM.

Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
Thanks. As long as I am not going to damage the prog, the system or the data, I'll try anything once.

And resetting to factory is fine - once, for effect. It's just when it is needed every other launch...


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
Tried it, got the error message, letit reset. Ran for awhile fine, when I saved the work file it crashed... Work continues apace...


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
May have a rogue plugin in use or a corrupt file. Hard to say.
I can't think of much else to suggest.


Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Aug 2011
Posts: 1,827
S
Expert
Offline
Expert
S
Joined: Aug 2011
Posts: 1,827
Something else to try right click on Realband folder > Properties > General Tab > "Attributes" take off of Read Only if on it > Apply > All Sub-directories

RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
solidrock, I believe you have nailed it. ANd when I uncheck it, as soon as I close the window, it goes back to Read-Only. Even though I have admin privileges, it doen't stay. Got to remember how ti fix that.

But I DO believe you have hit the nail square on the thumb. Thanks.

So I have changed the attribute, the command line says it is changed, the windows display does not agree. We'll see who wins...

Last edited by The Soundsmith; 11/22/14 11:13 PM.

It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: Oct 2008
Posts: 18,838
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 18,838
Hi David,

As rharv and Solidrock have suggested, it sounds like Realband cannot write the necessary files when it exits.

When you say you run the program as administrator, could you elaborate a little more on that? I was always under the impression that Windows didn't let people simply log in as administrators - working as admin was a bit more convoluted than that.

Have you tried right-clicking the icon (or Start menu item) you used to start RB and then setting the shortcut to "Administrator"? Also, have you installed the latest update?

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
Latest update installed. When you right-click on the RB icon in its folder, (and your User has Admin privileges, as I always do) there is an option to Open as Administrator" which brings up a dialog "OK To Run..."

So far, since fixing the folder at Command Line, the Command line now says the Read-Only attribute is OFF, but Windows still shows it ON. I have no idea how to reslove that dichotomy.

And I just launched RB and got the same Crash message. I am reasonably confident that resolving the folder attribs will resolve the problem, I just haven't found a way to make it happen yet.


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: Oct 2008
Posts: 18,838
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 18,838
David,

What folder/directory do you have Realband in? Is it off the "Program Files" directory?

Noel


MY SONGS...
Audiophile BIAB 2024
RealBand
Joined: Aug 2011
Posts: 1,827
S
Expert
Offline
Expert
S
Joined: Aug 2011
Posts: 1,827
That's normal it goes back to say Read Only but it's not, I don't think that is your problem if it's still crashing.
Can you just rename the Realband folder Realband-old and then install it again and when it is working make a copy of the working folder Realband-works so you have a backup.
You can also ask PG to get on Teamviewer if you install it.

Here is a Take Ownership right click menu option for Win7 but I don't think that's the problem.
TakeFileOwnershipWin7.zip

RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
It does not appear to actually BE crashing, it appears to exit normally. But I can try a re-install.

I'm not aware of Teamviewer. Let's see how try two works. Thaks.


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: May 2000
Posts: 21,609
Veteran
Offline
Veteran
Joined: May 2000
Posts: 21,609
There are many ways to let support make adjustments to your machine.
Teamviewer
JoinMe
GoTo

There's another we use often, but can't remember it.
Dang sometimers

Anyway, they may ask to use any number of methods, I'd likely ask them what to install first. Most install pretty quickly. They may not even need to take control.
That way you don't end up with un-needed remote access type software installed.
Why install unless needed?


Make your sound your own!
.. I do not work here, but the benefits are still awesome
RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
OK, reinstalled, first time opened as admin, set up and closed fine. Next opening worked great. Closed it, ran some other stuff for awhile, re-opened and got the Crash message. Guess I'll continue to use BIAB as my primary for this, and RB for multi-riffs when available or needed.


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
RealBand
Joined: Aug 2011
Posts: 1,827
S
Expert
Offline
Expert
S
Joined: Aug 2011
Posts: 1,827
Originally Posted By: The Soundsmith
Thanks. . .I'm reluctant to turn it completely off, even with Norton active....

Did you try it with the UAC off ?

What is the Audio set to MME or ASIO, what Midi Synth is it set to in Midi Devices.
Don't give up on it, play around with different settings in Audio Preferences and Midi Devices, you will get it going !

Get off the net and try it with Norton disabled also.

Does it crash when you opened a song that you made in BIAB or without opening any song ?




RealBand
Joined: Jul 2014
Posts: 175
Apprentice
OP Offline
Apprentice
Joined: Jul 2014
Posts: 175
This machine has had USB issues since purchase - my audio/midi interfaces regularly lose contact (AudioBox currently runs usually, but my Focusrite 8i6 blew out a USB port and will no longer even be recognized by the box (Dell XPS8700, supposedly a good machine...)

Midi devices currently again Audiobox and Coyote. Don't have a lot of optiona but a bunch of VSTi-Trillian, JABB, Lounge Lizard, Kontakt, etc. etc.

When I have time, i guess I'll try the support remote options, for now it's trial and error - mostly error.

Thanks.


It's all about the music.
(I keep telling myself that...)
http://www.davidkempton.com
Previous Thread
Next Thread
Go To
Page 1 of 2 1 2

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Specifically for Reaper®

New with the DAW Plugin Version 6.0, released with Band-in-a-Box® 2024 for Windows: the Reaper® Panel!

This new panel offers built-in specific support for the Reaper® DAW API allowing direct transfer of Band-in-a-Box® files to/from Reaper® tracks!

When you run the Plugin from Reaper®, there is a panel to set the following options:
-BB Track(s) to send: This allows you to select the Plugin tracks that will be sent Reaper.
-Destination Reaper Track: This lets you select the destination Reaper track to receive media content from the Plugin.
-At Bar: You can select a bar in Reaper where the Plugin tracks should be placed.
-Start Below Selected Track: This allows you to place the Plugin tracks below the destination Reaper track.
-Overwrite Reaper Track: You can overwrite previous content on the destination Reaper track.
-Move to Project Folder: With this option, you can move the Plugin tracks to the Reaper project folder.
-Send Reaper Instructions Enable this option to send the Reaper Instructions instead of rendering audio tracks, which is faster.
-Render Audio & Instructions: Enable this option to generate audio files and the Reaper instructions.
-Send Tracks After Generating: This allows the Plugin to automatically send tracks to Reaper after generating.
-Send Audio for MIDI Track: Enable this option to send rendered audio for MIDI tracks.
-Send RealCharts with Audio: If this option is enabled, Enable this option to send RealCharts with audio.

Check out this video highlighting the new Reaper®-specific features: Band-in-a-Box® DAW Plugin Version 6: New Features Specifically for Reaper®

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Video

The new Band-in-a-Box VST DAW Plugin Verion 6 adds over 20 new features!

Watch the new features video to learn more: Video: Band-in-a-Box® 2024 - DAW Plugin Version 6 New Features

We also list these new features at www.pgmusic.com/bbwin.plugin.htm.

Forum Statistics
Forums66
Topics81,389
Posts732,448
Members38,441
Most Online2,537
Jan 19th, 2020
Newest Members
Ernest J, ingridguerci94, Izzy, BenChaz, Csofi
38,440 Registered Users
Top Posters(30 Days)
MarioD 195
Al-David 124
DC Ron 114
dcuny 87
rsdean 85
Today's Birthdays
CeeDee, SethMould
Powered by UBB.threads™ PHP Forum Software 7.7.5