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I only post this because the proposed victim is my grandniece.

Quote:
So i just got off the phone with what im sure was a scam........
I answer the phone (who in the world is calling at 7:15 AM?) the guy who barely speaks english asks for grandma. I say I'm sorry she passed a few months ago, the caller then wants to speak to the owner of the computer in my home. He goes on to tell me that people are trying to do bad things on my computer without my knowledge. So i need to turn it on and he will give me instructions on how to fix it.
So i asked him, if you know all this how come you don't know who owns the computer?

His response was, yes Lois owns the computer. I had to laugh, I said my grandmother was 96 yrs old and never went near the computer, I will not turn on my computer for you and hung up.

I really hope people don't fall for that call.

Being forewarned is to be forearmed!

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Similar call a few days ago. Caller said my windows computer sent a notice that it had a virus or some such thing. After asking him which version of windows I had, (I don't have windows I have Mac) the line went quiet and then he hung up... I guess the question was too tough for him Ha,Ha.

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My elderly father has gotten calls like this, but I have trained him well. He usually plays word games with whoever calls and leads them on for awhile just for the fun of it.

Dad: "Oh, which computer is it? Is it the Lenovo?"
Caller: "Yes, it's the Lenovo" (my dad doesn't have a Lenovo).
Dad: "What will happen if I don't let you work on it?"
Caller: "You'll get infected by viruses"
Dad: "But won't you get infected by viruses, also, if you work on it."
Caller: "No. It won't affect me"
Dad: "Well, I really don't want to take the chance. Maybe I should connect to your computer instead. Could you give me your IP address."
Caller: "No, I can't do that."
Dad: "Well, how about another way to get to your computer?"
Caller: "No, I can't do that."
Dad: "Why not, you seem to have my information. Why can't I have your information?"
CLICK!


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Originally Posted By: jford
My elderly father has gotten calls like this, but I have trained him well. He usually plays word games with whoever calls and leads them on for awhile just for the fun of it.

Dad: "Oh, which computer is it? Is it the Lenovo?"
Caller: "Yes, it's the Lenovo" (my dad doesn't have a Lenovo).
Dad: "What will happen if I don't let you work on it?"
Caller: "You'll get infected by viruses"
Dad: "But won't you get infected by viruses, also, if you work on it."
Caller: "No. It won't affect me"
Dad: "Well, I really don't want to take the chance. Maybe I should connect to your computer instead. Could you give me your IP address."
Caller: "No, I can't do that."
Dad: "Well, how about another way to get to your computer?"
Caller: "No, I can't do that."
Dad: "Why not, you seem to have my information. Why can't I have your information?"
CLICK!


I like that ;-)

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Originally Posted By: Pat Marr
Originally Posted By: jford
My elderly father has gotten calls like this, but I have trained him well. He usually plays word games with whoever calls and leads them on for awhile just for the fun of it.

Dad: "Oh, which computer is it? Is it the Lenovo?"
Caller: "Yes, it's the Lenovo" (my dad doesn't have a Lenovo).
Dad: "What will happen if I don't let you work on it?"
Caller: "You'll get infected by viruses"
Dad: "But won't you get infected by viruses, also, if you work on it."
Caller: "No. It won't affect me"
Dad: "Well, I really don't want to take the chance. Maybe I should connect to your computer instead. Could you give me your IP address."
Caller: "No, I can't do that."
Dad: "Well, how about another way to get to your computer?"
Caller: "No, I can't do that."
Dad: "Why not, you seem to have my information. Why can't I have your information?"
CLICK!


I like that ;-)

+1, John! Are their no limits to the depths these people will sink?

FWIW, I registered my phone number with the FTC's Do Not Call Registry. That only seemed to open the flood gates since they (the callers) are given a full year to come into compliance.

One of my Aides loves to answer them and turn their brains inside out. I lovingly call her Ms Information.

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It reminds me somewhat of the "Green Arrow Bandit" where newlyweds would receive a pair of concert tickets as a wedding gift. When returning home after the concert (date and time known), they found all of their new wedding gifts missing and a note which read: "THE GREEN ARROW STRIKES AGAIN!"

(Authenticity not verified by snopes.com)

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I use to hand the telephone handset to my 2 year old daughter when I received an unwanted call. She loved to talk on the phone ... and still does!


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I had often wondered if the caller's phone could handle a jolt of 220V. It would be easy to make after disconnecting my line. I think normal ring voltage on land lines is 72-75V. Their phone system would LOVE a jolt of 220V. LOL.

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I never-ever-ever respond to unsolicited calls. I just tell them that and hang up. That way it only wastes a minute of my time.

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I had this call once and did much the same thing. They say they are from "Windows Support" and that they got a report of my computer having a virus. I asked him what my IP was that was sending those reports. I asked him what particular virus was being reported. I asked him what the tool was that was reporting the virus.

Finally I said "Look, I was an IT technician at the server level for 25 years and what you are claiming is technologically impossible. You are not able to provide answers to my very basic questions, and that tells me you are a complete scammer trying to get into my wallet. People like you should die in a bad car crash on your way home. Tonight. A**hole."

Click.

Even better are the ones who call with the opportunity to extend my car warranty. I strung one of those guys on for like 10 minutes one day.


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I have a story which, in retrospect, I think I should have called the FBI about. A few months ago I arrived at my 80-year-old mother-in-law's house on a Thursday and learned that she had been offline for a week. Someone had called her (meaning they already had her number) with the "you have a virus" shtick, but added that they were going to send someone to fix it for a fee. They asked her to confirm her address, which THEY read off to her FIRST. She declined. "Okay," they said. "Then we're going to turn your internet off"--which they did.

When I got there that Thursday she told me that they had asked her to be at her PC with her phone ready the next morning. Somehow they had turned her internet back on. So, here's the first part of the mystery. I can sort of see how the 'net could be turned off externally; but I can't imagine a way to turn it back on without being there to physically change something. Anyway, I told her I would be back the next morning.

I returned, but the call never came. I asked her if I could look around on her PC while we waited, and she said okay. This was an XP 'puter with 1 Gb of RAM dating back to 2007. However, it still sufficed for e-mail and the genealogy programs she ran. My wife's previous boyfriend had built and maintained it until his death. After that my wife's brother took over, and I helped when I came on the scene. Given that XP was out of date, she had good antivirus protection, and everything else was as up to date as it could be.

Deep in a directory of temp files I found an executable for Team Viewer (a free remote desktop and file-sharing program) that was dated 2007. I started it up and it ran normally--but it didn't appear in the Start Menu or the Add And Remove Program list. I surmise that the bad guys had installed this and used it to screw with her PC. There was some other strangeness which I don't recall now, but I wasn't familiar with any of it as belonging to the typical "help me take control of your PC" social engineering schemes. But just having altered the Team Viewer file date concerned me.

Rather than try to further reinforce her system against intrusion, we went out and bought a Win 8.1 machine, made sure everything was up to date, and installed a new antivirus program. Everything is automated, so she doesn't have to think about it. She thinks that the bad guys have called back, but she quit answering numbers she didn't recognize, and her new PC has continued to work normally. I worry that these people still have her address and phone number, and who knows what else, from probing her PC. She didn't keep any significant personal data on it--no SSN or credit cards or anything--so she wasn't particularly concerned about identity theft. My concern is that these folks will try something more malevolent at a time of their choice.

Richard


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Richard, you've reminded me of a very similar incident.

I was getting collection calls for someone totally unknown to me. The caller gave a number to call "if this is not the correct number for xxx." Dumb me saw this as an opportunity to give the collectors a piece of my mind.

Well, although calls for that particular party stopped immediately, the floodgates opened and I was getting several unsolicited calls per day. Apparently they sold my number (I was smart enough to not give my name) as a "live prospect."

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Richard, go to the EVENT LOG and you can see who connects and when. As far as "turning the internet off", the best they can do is disable the network card, but they would have no way to reconnect the next day to enable it, so that one there you would have to provide more details for. I did a great amount of black hat hacking in my day and know a lot of tricks.

If they turned her internet off and by that you mean her interface from her internet provider dropped link, then someone at the spammer end had to social engineer his way into the provider and posing as her have them shut the service off.

This often goes much deeper than just them calling. The social engineering part often plays a bog role.

As far as Team View installed in 2007, the spammer didn't do that.

Remember these people shotgun dial. Nobody came after her specifically. She was the next number on the robodialer.


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A lot of you know I'm a tax guy working at a CPA firm. We get crap calls all the time. In a previous life I was a very aggressive and well trained car salesman and life insurance agent. I know how to sell.

If I'm not busy I'll turn the call right around and try to sell the guy a car.

They'll start to talk about whatever crap it is and I'll listen and go oh, that sounds nice, and at the right moment I'll suddenly say "Hey, let me ask you something" in my best smooth car salesman tone, what kind of car do you have? What? "Seriously what kind of car do you drive?" Uh, a Honda. "Do you like it?" "Is it a Civic or Accord?" Do you know I can get you into a brand new Civic for zero down and a hundred and a half per month? Uh, wait I..."No really, seriously where do you live?" "I can broker a new car anywhere and have it delivered right to you door." "What kind of credit do you have?" "Married?" "Any kids?" "Know anybody who might like a new car?" "How about your mother?" "What does she drive"

I can rapid fire off questions like that until he doesn't know where the hell he is.

He finally hangs up and I have the office in tears. Now when one of those calls come in and I didn't answer it my buddy will say "Bob, here's one for you, tear him up". Sometimes I'm busy and can't but if I can it's great fun. What's life if you can't have some fun? I love screwing with these guys.

One time the two man team comes by my door selling magazine subscriptions. It's the somewhat older but still young guy with his high school trainee reading from the script. I let him go and then suddenly reached out and grabbed the script and said "you did ok with this but you really need to put more emphasis here and I showed him the line. You're not trying hard enough, nobody's going to go for a presentation like this. It's obvious you don't have this memorized yet." "Look, do it like this" and I read from the script, quite well if I may say so, and I'm selling him. I became his sales manager giving him crap for not doing his job properly. I then turned to his trainer and said, "Well, what do you think?" I swear he laughed and said I should have you out with me.

I got them completely off track and now we're talking about sales training and I finally bid them good by and good luck. Some of you won't like this but sales 101 requires no matter what happens you turn it around and try for the close. They never did that, they just left. Amateurs.

Bob


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Originally Posted By: eddie1261
Richard, go to the EVENT LOG and you can see who connects and when. As far as "turning the internet off", the best they can do is disable the network card, but they would have no way to reconnect the next day to enable it, so that one there you would have to provide more details for. I did a great amount of black hat hacking in my day and know a lot of tricks.

If they turned her internet off and by that you mean her interface from her internet provider dropped link, then someone at the spammer end had to social engineer his way into the provider and posing as her have them shut the service off.

This often goes much deeper than just them calling. The social engineering part often plays a bog role.

As far as Team View installed in 2007, the spammer didn't do that.

Remember these people shotgun dial. Nobody came after her specifically. She was the next number on the robodialer.


Eddie,

Too late for the event log, we've retired the PC. Still have it, but prolly not worth going into, unless something else happens.

Before we go any farther, I want to be sure we understand one another. I am not the hacker or tech that you are, but I've been building and configuring my own PCs and networks for a good while. I read about six feet worth of books from cover to cover and took an A+ Certification class to get to that point. I can't do a lot of things that you and others can, but I can understand what you're talking about. Please accept that I also know of what I speak and am reporting events accurately, to the best of my memory. 'Kay?

So when I say they turned her internet off and back on, that's exactly what I mean. When they called her back the day before I saw her they said that her internet was back on, and it was. No social engineering--she knows better. Her son and my wife's former boyfriend taught her well. She'd just hang up before touching a thing.

I know that Team Viewer wasn't installed in 2007--it was a current version. Neither you nor I have any idea who did. Whoever it was took great care to hide it deep in a TEMP directory AND changed the file date. Give me credit for thinking to look.

This wasn't random. These people were screwing with her, her PC, and her internet service. I might give one coincidence a pass, but not this many. (And, as I said, there was more which I can't recall; this was last fall.)

She is now running a Win 8.1 PC that is less than one year old and as secure as I know how to make it for an everyday user. If the slightest strangeness occurs again, I will take it to the FBI--but I will check the event log first.

I thank you for writing, Eddie, and look forward to any further insight you can offer.

R.

Last edited by Ryszard; 07/10/15 10:33 AM. Reason: Add content

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"As far as "turning the internet off", the best they can do is disable the network card"

.. it might be even easier to log onto the router before the card and have even more control.
A lot of people will protect the heck out of their computer while their network is pretty wide open. No attention to protecting the main wireless/router. Could have been a guy parked out front, or a neighbor, or a GeneriCast employee that connected to the her network, tried the default password and instantly had control of the router. Change settings to/fro at will. This seems more likely.


Unfortunately I locked my home network down pretty good and now I can't find the info to log in to the router anymore. frown
Luckily I have 3rd party Network software that lets me do most of what I want/need, but I may need to reset everything in the long run. I wanted to do some configuration last night and couldn't. Dang sometimers.


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There is no network, wireless or otherwise, guys. She's plugged directly into the router. I may set one up, and I know how to secure it.

Last edited by Ryszard; 07/10/15 01:43 PM.

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"There is no network, wireless or otherwise, guys. She's plugged directly into the router."

I said router repeatedly .. according to the description, imo, that was more likely the hack point. One can easily turn the internet on/off at will (as well as other things), if you control the router. The computer not so much; once off it is difficult to turn on.

/also, if there is a router in play it's a pretty tough argument to make that there is no network..


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The number of people with routers that still have the original password is quite large.


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Well, two things my curious self wants to ask. It still is not clear how they turned "her internet" off. Did they drop the computer from her network or did they disable her modem? Because if they dropped the computer off her home network, they would have to get back onto the computer to reverse it, and if it is off, you could only bring it back on locally, not remotely.

Second, if you touch ANY file in any way it will change the date. That date says "last modified". If you went to the file called "richard" and changed the name to "richardd" and then back, it would look like you actually change the date when all you did was took SOME action to the file and the computer saw it as a modification. Moving it would also be viewed by the computer as it being modified, also resulting in that date being changed.

For remote use, just for FYI reasons, always use something like join.me because it is a two sided handshake, where one side has to provide a code (I think they use a format of xxx-xxx-xxx) and one side can't just brute force slam into a computer. The number changes with every session so there is no using a code form a previous session.

As far as the social engineering, what I meant was that scammer called her ISP and social engineered the ISP into believing they were calling on her behalf and got the signal shut down from the ISP to her house. Again, more definition is needed to know what you mean by "shut her internet off". Did the link light on her ISP provided box go out, or the connection on the computer? Those would be to very different circumstances, like turning the gas off at you gas meter or the city turning it off under the street so nothing is feeding the gas meter.

It doesn't matter until she gets that call again, and she will, because the caller side has not a care about anything but getting into target's wallets. All the security in the world won't stop a determined enough hacker. With my demeanor, I LOVE getting calls like that! Between that one, the expiring car warranty one, and the one claiming to be the IRS, that's about all the entertainment I need! What makes it sad is that people fall for it, despite it being stated everywhere that the IRS will NEVER call you. They want paper trails so if you do have a tax problem notice will come via certified mail. I kept the car warranty guy going for over twenty minutes one time!


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