Possible bug in Band-in-a-Box 2016 Build 431 update
I just installed update #431 and the install/download manager will not open.
When I click "Run download/install manager now" (in help/utilities) Windows7 (x64 home premium) instead opens my smartphone-manager software !!? (I have a Sony android, so the software that opens is called "Sony PC companion")
I have just tried that, and the result is the same (download-manager does not open, but Sony's PC-companion opens instead) So no change between running as admin or the normal way.
Originally Posted By: VideoTrack
What happens if you run it directly from disk
I can run download-manager when going via the folder you show. Here I also tried running it both as admin and the normal way, and it behaves the same way in both situations.
So running it directly works.
However, I now discovered another odd issue:
In the download-manager it says "Realtracks Sets 228-232" is NOT installed.
I then tried to re-install it from my previous download, the install-procedure completes with no error-messages, but when I re-open download-manager it still says it is not installed.
I then ran download-manager as admin, let it download and install "Realtracks Sets 228-232" (I did that because I thought perhaps it had been updated or changed from the version I originally downloaded in december), which seems to complete without error and ends with download-manager saying the "Realtracks Sets 228-232" is installed.
When I close and then re-open download-manager it once again says the realtracks 228-232 is not installed.
So I'm definitely having some weird issues here.
In BIAB-about it says: Band-in-a-Box® for Windows Version 2016 (431) Activated.
And when I click "check for updates" it says it's up to date.
(I usually love a good mystery, just not BIAB-related ones )
Try this Cold start the computer (to make sure there are no legacy applications running) Start Task Manager Check and make a note of everything that is running under the Applications tab Start BiaB Check that Band-in-a-Box is showing as an application, and no other new applications have appeared (1) Select the Processes Tab, check that BBW.exe is in the list. Check that Sony PC companion is not running as an Application or any "sony" type processes are shown in the Processes list.
From the BiaB Help drop-down menu, select Help > Utilities > Run Download/Install Manager Now
Use the default folder value that is recommended and press OK (2)
Check that the PG Music Download Manager is running under Applications, and that no other new Applications have started (3)
Check that downloadManager.exe and bbw.exe show up under processes. (4)
Please advise your results for each step.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
When Sony PC-companion is NOT running, BIAB launches the download-manager correctly.
When Sony PC-companion IS running (in 'Processes', but not in 'Applications'), BIAB opens Sony PC-companion instead of the download-manager.
So the problem only exists when the Sony PC-companion is running in the background, but not when it's closed down completely. As soon as the PC-companion icon is visible in the task-bar, indicating it's running as a background-process, it somehow intercepts the request from BIAB and opens when it should have been the download-manager that opens.
The problem with the realtracks, that I can't get to indicate in download-manager as having been installed (it keeps saying it's not installed), persists. Download-manager installs it without indicating any error, and says it is installed until I close it and re-open it again.
Is there a way I can test if the realtracks are seen inside BIAB? If BIAB sees it, then it's not a major issue if download-manager does not.
Thanks for your time and suggestions, "Videotrack"
JEL, I think you should report this to PG Music support. I'm not suggesting that they can or will be able to fix it, because Sony is obviously running as a background process or service, and it might be intercepting Windows Messages. But they should know about it anyway.
The workaround is to launch the download manager manually as shown in an earlier post.
Good Luck!
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
JEL, I think you should report this to PG Music support. I'm not suggesting that they can or will be able to fix it, because Sony is obviously running as a background process or service, and it might be intercepting Windows Messages. But they should know about it anyway.
The workaround is to launch the download manager manually as shown in an earlier post.
Good Luck!
Thank you Luckily it's a minor issue that doesn't really affect the music-side of BIAB But strange nonetheless
This is why most musicians who use computers recommend you use a clean install of Windows and not use the corporate "bloat" that the PC manufacturers like to install.
I can't say this is definitely your problem but I've always either built my PC's myself or had a third party do it so I wind up with Windows direct from Microsoft. No Sony, HP, Acer, Lenovo, whatever bloat.
Indeed Somebody made a coding-error somewhere, since there's an obvious error happening. Unfortunately I can't afford running more than one windows-machine, so I'm stuck with this one for now.
I've always used PC Decrapifier on a new PC to remove all the bloatware. You don't always get clean install disks with new computers, so this is the next best thing.
John
Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA
I've always used PC Decrapifier on a new PC to remove all the bloatware. You don't always get clean install disks with new computers, so this is the next best thing.
Indeed I don't have win7 disks, as the pc came pre-installed with it (a typical run-of-the-mill store-bought package-deal )
It does work well though. Except of course for this strange mix-up with BIAB and Sony PC-companion.
Thanks for all suggestions in this thread It's a puzzle, but I'll just live with it as it is for now.
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