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#355651 - 06/29/16 12:05 PM [Band-in-a-Box Wishlist] Bug Tracking Thread: Identified - Verified - Fixed in Build #
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 4134
Loc: Winston-Salem, NC USA
It would be nice to have threads where (1) suspected program issue is identified; (2) other forum members can verify claim or add more information and (3) solution is reported including build number when the solution is software related.

Recently a thread was started where an issue (bug) originally reported more than twenty years ago was fixed in an update. Earlier this year several threads were bumped after Dr. Gannon mentioned he did not see the threads when they were first posted.

I understand things slipping through the cracks as priorities change and there are more things to do than there is time in the day.

Perhaps, once an issue is identified, the thread could be moved to the BETA forum until resolution. That way issues are not in the public eye as much but don't slip through the cracks.

Each user has a different way of accessing the many features of BiaB and RB so many times a solution exists but is not obvious. Other times, the software fails to perform as advertised. It is the latter that needs for an easy to maintain system of resolution to be developed.

These comments are presented for discussion, not to be thought of as final solutions but as entry points to be refined. I enjoy this software and everything it can do. I want it to be the very best it can be!
_________________________
Jim Fogle
2018 BiaB (520) UltraPlusPak RB 2018 (Build 5)
Cakewalk by Bandlab - Sonar Home Studio - Cakewalk Music Creator 6 - Audacity - Zoom MRS-8 recorder
i3 laptop, 64bit Win 7, 8 GB ram, 480GB SSD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#355652 - 06/29/16 12:32 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
JohnJohnJohn Offline
Veteran

Registered: 06/25/12
Posts: 2239
Originally Posted By: Jim Fogle
It would be nice to have threads where (1) suspected program issue is identified; (2) other forum members can verify claim or add more information and (3) solution is reported including build number when the solution is software related.

Recently a thread was started where an issue (bug) originally reported more than twenty years ago was fixed in an update. Earlier this year several threads were bumped after Dr. Gannon mentioned he did not see the threads when they were first posted.

I understand things slipping through the cracks as priorities change and there are more things to do than there is time in the day.

Perhaps, once an issue is identified, the thread could be moved to the BETA forum until resolution. That way issues are not in the public eye as much but don't slip through the cracks.

Each user has a different way of accessing the many features of BiaB and RB so many times a solution exists but is not obvious. Other times, the software fails to perform as advertised. It is the latter that needs for an easy to maintain system of resolution to be developed.

These comments are presented for discussion, not to be thought of as final solutions but as entry points to be refined. I enjoy this software and everything it can do. I want it to be the very best it can be!

This is a brilliant request!!!!

+1000000!

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#355661 - 06/29/16 02:21 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8387
Loc: Melbourne, Australia
Jim, if ever there was a genius idea, this is it.

Many times it is frustrating for the users when problems remain unnoticed / not-fixed.

I definitely lend my total support. We all work hard to find and report issues - not to find fault - but with the absolute intention of bettering the system.

+1000
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#355830 - 07/01/16 07:33 AM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: VideoTrack]
sixchannel Offline
Expert

Registered: 06/23/06
Posts: 1553
Loc: WEST MIDLANDS, UK
Originally Posted By: VideoTrack
Jim, if ever there was a genius idea, this is it.

Many times it is frustrating for the users when problems remain unnoticed / not-fixed.

I definitely lend my total support. We all work hard to find and report issues - not to find fault - but with the absolute intention of bettering the system.

+1000


PLUS another 1000 ! !
_________________________
Old Guys Rule.The older I get,the better I was!

BB2018Plus,520,RB5,Cakewalk GTPro2(2003),Adobe Audition1.5(2003),WindowsXPPro and Win7

http://app.box.com/s/p7lirbbuvjae03dsd4v5

for tracks that use BIAB specifically-
http://soundcloud.com/sixchannel

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#355844 - 07/01/16 09:21 AM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 17647
Loc: Hudson Valley & Lake George NY
I could get behind this with conditions.

I wish I could cite a really good model from another vendor, but I can't. Can anyone else? This must be hard to do correctly, or everyone would be doing it.

Jim's suggestion to move this to the beta testing area is a good one. Info like this could be off-putting to potential buyers. Then, the database of reports should be moderated by someone at PG Music, if they are willing. Of course, they must already have their own such database. Sometimes we just need to know whether the report is a bug or a feature (and I'm not being facetious here; I've reported things that are perfectly clear to me but that PG Music has evaluated and chosen to do differently; I can accept that).

I think having read-only access to a database would make it possible for us more experienced users to answer questions that would reassure other users. We could say with authority that yes, that's been reported and acknowledged, or else proceed to examine it further before reporting it.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#355846 - 07/01/16 09:52 AM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Matt Finley]
MusicStudent Offline
Veteran

Registered: 12/08/02
Posts: 5541
Loc: Chicago
Originally Posted By: Matt Finley
I could get behind this with conditions.

I wish I could cite a really good model from another vendor, but I can't. Can anyone else? This must be hard to do correctly, or everyone would be doing it.



No music software app squishes bugs faster than Reaper:
Reaper Bug Report Forum

But would require this forum also for quick and frequent revisions and updates:
Reaper Pre-Release Forum
_________________________
Dan
BIAB2018
BIAB User Map
SoundCloud


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#355852 - 07/01/16 10:54 AM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 17647
Loc: Hudson Valley & Lake George NY
Thanks. That looks pretty good (Reaper bug report forum) but I didn't see any indication of categorizing or indexing the reports, nor an indication that they were acknowledged or perhaps solved. At least there is a separate forum for bugs(or what people think may be bugs), instead of rolling these in with 'how to' questions as in the SONAR forums.

Of course, it's hard to argue with a system that you say works well.

Edit: upon further reading, I found a pretty good example. The Admin fixed the problem and either he or the OP appended FIXED to the thread title. Not bad, especially if the Admin did that. See this: http://forum.cockos.com/showthread.php?t=178717


Edited by Matt Finley (07/01/16 10:58 AM)
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#355909 - 07/01/16 06:21 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Matt Finley]
MusicStudent Offline
Veteran

Registered: 12/08/02
Posts: 5541
Loc: Chicago
Originally Posted By: Matt Finley

Edit: upon further reading, I found a pretty good example. The Admin fixed the problem and either he or the OP appended FIXED to the thread title. Not bad, especially if the Admin did that. See this: http://forum.cockos.com/showthread.php?t=178717


Exactly, that is what I was coming back to tell you. Almost every bug report has a couple responses. It will generally be from Ollie or Justin. These are the GUYS who run the show. This forum is not just for users but is a direct line to the programmers. Bugs get addressed quickly.
In the other forum I mentioned new revisions with fixes and updates come out almost daily!! And they get beta'ed on a continuous basis. It is actually very cool.
_________________________
Dan
BIAB2018
BIAB User Map
SoundCloud


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#355910 - 07/01/16 06:44 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 17647
Loc: Hudson Valley & Lake George NY
OK, that would be a good start.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#356371 - 07/06/16 12:20 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
John D12345 Offline
Newbie

Registered: 05/14/16
Posts: 6
Today (more like 10 years now) there are many systems which are more advanced and easy to use, for products with many users, than "bugs threads".
They include options for users to search bugs, submit features, vote for features, and see what is the status of them.
And I'm not talking about the bug/tasks system which is used internally by the company,
but about system which is opened to the end users.

Just few examples:
https://xbox.uservoice.com/forums/363186--new-ideas

http://feedback.assembla.com/forums/5433-feature-requests



Edited by John D12345 (07/06/16 12:22 PM)

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#356373 - 07/06/16 12:47 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: John D12345]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8387
Loc: Melbourne, Australia

Yes, there are many very good programs that can already do this.

Fogbugz is another that might be suitable
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#356507 - 07/07/16 12:46 PM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: Jim Fogle]
PeterGannon Offline
PG Music Staff

Registered: 05/29/00
Posts: 13456
We keep track of reported bugs in the forum, and sent to support. We don't have anything more formal than that, such as way to track the bug that you've reported. Those are good ideas. WE will look into them.
_________________________
Have Fun!
Peter Gannon
PG Music Inc.

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#356612 - 07/08/16 08:47 AM [Band-in-a-Box Wishlist] Re: Bug Tracking Thread: Identified - Verified - Fixed in Build # [Re: PeterGannon]
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 4134
Loc: Winston-Salem, NC USA
Originally Posted By: PeterGannon
We keep track of reported bugs in the forum, and sent to support. We don't have anything more formal than that, such as way to track the bug that you've reported. Those are good ideas. WE will look into them.


Dr. Gannon,

Thank you for reading and responding to this post. Many issues have been reported in this forum and then fixed in a following update. It has been gratifying to receive so many updates this year that relate directly to issues first identified and reported in this forum.
_________________________
Jim Fogle
2018 BiaB (520) UltraPlusPak RB 2018 (Build 5)
Cakewalk by Bandlab - Sonar Home Studio - Cakewalk Music Creator 6 - Audacity - Zoom MRS-8 recorder
i3 laptop, 64bit Win 7, 8 GB ram, 480GB SSD
Music at: http://fogle622.wix.com/fogle622-audio-home

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