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#157619 - 04/22/12 07:06 AM Texas Blues Rock & New Age Audio Missing
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
I installed 2012 0n my C hard drive, along with Bonus Pak 10, & Bonus Pak 20.. John Jarvis shows 4, Texas Blues Rock shows 0, & New Age Audio With Audio Loops shows 0.. Real Styles with Drum Loops shows 1..
Is this correct, or did I do something wrong.???
thanks in advance.


Edited by johnnyo34 (04/22/12 07:07 AM)

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#157620 - 04/23/12 10:30 AM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 2955
Loc: Victoria, BC
Hello johnny,

You should have entries in both. If you are installing from a disc with the bonus pak, you should find an installer for the loops and 'RealTracks Bonus Set'. If you have installed those, try pressing the rebuild button in the StylePicker.
_________________________
Andrew
PG Music Inc.

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#157621 - 04/23/12 07:39 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Andrew - PG Music]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
Thanks for your reply Andrew.., I downloaded all tracks, & used the Installer. I still get a message some Real Tracks not found e.g. 149 with Pedal Steel. I did a Rebuild but Texas Blues Rock still shows at 0, as well as New Age with Audio Loops. Support told me to re-install the tracks which I did, Installer checked for corrupt files, but non showed up..

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#157622 - 04/24/12 11:47 AM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 2955
Loc: Victoria, BC
Hi,

Check the Bonus10PAK folder on your PlusPAK DVD disc 1... It doesn't sound like you installed those files. If it still doesn't work, please contact us back.
_________________________
Andrew
PG Music Inc.

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#157623 - 04/24/12 03:13 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Andrew - PG Music]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
Did another re-install, still no go.. Will contact support.

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#157624 - 04/24/12 03:57 PM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 6159
Loc: Australia
Johnny,

Did you run the separate install in the Bonus 10PAK folder? Sometimes with special add-ons like this, they are not included in the programming of "install BIAB". The add-ons themselves have their own individual installation programs that must be run to install them.

I recall that when I upgraded to 2012, I had to run around 3 (maybe 4) different installation programs to install all aspects of the program.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#157625 - 04/24/12 06:22 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Noel96]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
Hi Noel, thanks for your help. Yes In Bonus 10 Pak there were 5 items, & I installed all 5 several times. & again it says Real Tracks #149 is not indtalled on my computer.

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#157626 - 04/24/12 06:27 PM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 6159
Loc: Australia
Johnny,

It's definitely time to contact Support. Give then the URL of this thread and they can read all the background.

All the best,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#157627 - 04/24/12 06:52 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Noel96]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
Thanks, I just tried to contact them, but support are gone for today.. It's probably some little thing (I hope)..
Johnny

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#157628 - 04/25/12 08:58 AM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Rob - PG Music Offline
PG Music Staff

Registered: 11/25/09
Posts: 100
Hello Johnny,

Please call us directly ask for Rob please.

Support: 1-866-983-2474, 250-475-2708,
+ 800-4746-8742 *

* Outside USA & Canada

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#157629 - 04/25/12 02:56 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Rob - PG Music]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
Well PG Support spent considerable time with me & my BIAB is working as it should..
Thanks PG Music for their great support, & knowledgeable staff.
Summed up in one word "AWESOME"
Johnny

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#157630 - 04/25/12 03:05 PM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 10888
Loc: Mid-Hudson Valley, New York an...
Excellent. Was the solution something you could share that others would benefit from? Or was it something unique to your system?
_________________________
"Brazilian Wish" CD 2-minute preview. Studio recordings of songs composed in Band in a Box.

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#157631 - 04/25/12 05:50 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Matt Finley]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
Matt, I rewally don't know what it was but they did delete some files, they went into my computer, & did stuff while I sat back & watched. Most of it was beyond my comprehension, deleted stuff, moved some files, Sent me some liks to download & reinstall. Not much I can share, though I'd be glad to if I knew what it was. I think most of it was unique to my system.. But the support I recieved was just awesome..
A great big Thank You to PG Music..
Johnny

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#157632 - 04/25/12 05:57 PM Re: Texas Blues Rock & New Age Audio Missing [Re: johnnyo34]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 10888
Loc: Mid-Hudson Valley, New York an...
They went in and 'did stuff'? I love it: the Wizard has left the building!

Thanks for the followup. I'm glad you're all set and it's great for you to give such a testimonial for PG Music Support.
_________________________
"Brazilian Wish" CD 2-minute preview. Studio recordings of songs composed in Band in a Box.

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#157633 - 04/25/12 07:46 PM Re: Texas Blues Rock & New Age Audio Missing [Re: Matt Finley]
johnnyo34 Offline
Journeyman

Registered: 08/03/10
Posts: 300
Loc: Tx. USA winter/ Sask. Canada, ...
This modern technology never ceases to amaze me. how they can take over a computer & straighten it up while I watch.. I wuz just born 40 years too early.. ,But this program is a lot of fun & stops my brain from stagnating.. & my program has never worked better, now to learn some of it..

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