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#378956 - 12/01/16 04:50 PM [RealBand] 2017 Locks Up/Crashes . . . (Resolved )
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Just download 2017 BIAB (Build 3.1.8) & RB(Build 1)

In Real Band:
Every time I attempt to "generate" in any way, the program immediately locks up and requires a Ctrl/Alt/Delete shutdown. After that, restarting the program displays a warning that the program had crashed. I click "no" to the question for resetting to defaults (never do it). The program then runs AOK until the moment I attempt to generate again - lockup/crash.


First bug(s)?
See more below.

Don

Another problem found:
When trying to select a style, the program locks/crashes as described above.
Also: Previously created SEQ files cannot be opened, probably because the styles cannot be located.

Note: I tried a system restore and did another download of BIAB & RB - same problems.

Don

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#378997 - 12/01/16 06:18 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
Pat Marr Offline
Veteran

Registered: 10/25/08
Posts: 7525
Loc: Winston-Salem, NC
have you tried ALT-TAB to see if there is a hidden dialog waiting for input?

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#379004 - 12/01/16 06:38 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: Pat Marr]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Hi Pat,

I understand your question; I haven't tried that, though I don't think it should be necessary. For now, I've reverted back to 2016. If no one else reports this problem, I'll try your suggestion tomorrow (after another download).

Thanks for the suggestion.

Don

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#379266 - 12/02/16 11:34 AM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Back again (Don) . . .

After a system restore, I repeated the 2017 BIAB/RB download. BIAB seems AOK. Real Band is no go; it will not open existing SEQ files, freezes up/crashes when any attempt is made to either generate or select a style. Alt tab does not reveal any way out.

I did another restore and resorted back to 2016. I'll wait for the hard drive delivery and see if it makes any difference. All worked perfectly with 2016, all updates.

Don

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#379275 - 12/02/16 11:53 AM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
Pat Marr Offline
Veteran

Registered: 10/25/08
Posts: 7525
Loc: Winston-Salem, NC
Don,

You should probably contact support on this. Not everybody is having that problem and they may be able to uncover why your system is not running RB the same as everybody else's.

Every year when I upgrade, my first several rounds of problems usually end up being caused by differences in my system. Once I identify them and fix them, its smooth sailing.

Until the reason why your system is behaving differently than everybody else's is identified, reloading from the hard drive probably won't change anything either.

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#379310 - 12/02/16 01:27 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: Pat Marr]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Downloaded on another computer, same exact problem. A window pops up:
.........................................................................

bbw2.exe - System Error

The program can't start because dllelastiquePro.dll is missing from
your computer. Try reinstalling the program to fix this problem.

.........................................................................

BIAB seems okay, just no go with Real Band.

I'll wait until Monday to call support if there's no patch fix before then.
Since this is a new release, I presume PG support is on the lookout.

Don


Edited by DonMusic (12/02/16 01:31 PM)

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#379348 - 12/02/16 04:39 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13447
Loc: Australia
Don,

As an experiment...

Try right-clicking on the shortcut you use to start the program and select "Run as administrator". Does that help?

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#379363 - 12/02/16 05:44 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: Noel96]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Hi Noel,

I tried your suggestion on both machines, same result, lockup & crash. I still got the message shown earlier. I'm going to put it to rest for the weekend. I've put both systems back to 2016 in order to make music.

Don

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#379368 - 12/02/16 06:08 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
RichardWilliams Offline
Enthusiast

Registered: 12/22/04
Posts: 80
Loc: Sydney, Australia
Hi Don,
I've encountered a similar related problem.

When I first open RealBand if I attempt to open a BIAB file or a Seq. file I get the message "Initializing Accompaniment Functons ... please wait" but then nothing happens. The program freezes and the top bar and menu bar are greyed out. Alt-TAB doesn't reveal any hidden dialog box and I have to use Task Manager to halt the program.

However, I found that if, when I first open RealBand I click to open the StylePicker I get the same message but shortly afterwards the Stylepicker opens. I select any style (it doesn't matter which). I am then able to open the BIAB and Seq. files that wouldn't open previously.

I have the same settings in Realband 2017 as I have in Realband 2016 but everything works as it should in 2016.

I hope this helps.

Regards,
_________________________
Richard Williams
Sydney
Australia

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#379370 - 12/02/16 06:19 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
Jeff Yankauer Offline
PG Music Developer

Registered: 06/02/00
Posts: 1375
Is dllelastiquePro.dll present in your RealBand\data folder?

If not, then maybe copy it from the data folder of a RB 2016 install, or maybe copy it from the RealBand folder to the data folder.

Thanks,


Edited by Jeff Yankauer (12/02/16 06:21 PM)
_________________________
Jeff Yankauer

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#379371 - 12/02/16 06:20 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
rharv Offline
Veteran

Registered: 05/30/00
Posts: 18920
Loc: Marysville, Mi. USA
Thanks RWilliams! This may be valuable to support.
_________________________
Make your sound your own!

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#379376 - 12/02/16 06:50 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: Jeff Yankauer]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Hi Richard,

Thanks for verifying the problem.

Jeff,

I took 2017 off my computers and will wait for a fix-it patch before reinstall.

Don

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#379397 - 12/02/16 08:02 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
Jeff Yankauer Offline
PG Music Developer

Registered: 06/02/00
Posts: 1375
Tried doing a fresh install of RB 2017, but dllelastiquePro.dll was installed to the data folder, and wasn't able to duplicate any issues with BBW2 not working.


Edited by Jeff Yankauer (12/02/16 08:02 PM)
_________________________
Jeff Yankauer

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#379401 - 12/02/16 08:51 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: Jeff Yankauer]
RichardWilliams Offline
Enthusiast

Registered: 12/22/04
Posts: 80
Loc: Sydney, Australia
Thanks Jeff,
I looked in my Realband\Data folder and found a version of dllelastiquePro.dll - 428kB and dated 29 April 2010.

However, installed in my Realband main folder was another version dated 19 January 2016 of 1,211 kB as well as dllelastiquePro3 dated 4 October 2016. I copied these to the Data folder, after renaming the old file, and the problem I was having opening BIAB and SEQ. files has been fixed.

It looks as though the installation program is putting these files in the wrong folder.

Regards,


Edited by RWilliams (12/02/16 10:19 PM)
_________________________
Richard Williams
Sydney
Australia

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#379514 - 12/03/16 07:42 AM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
Pat Marr Offline
Veteran

Registered: 10/25/08
Posts: 7525
Loc: Winston-Salem, NC
just out of curiosity RWIlliams and DonMusic... what operating system are you running? It has been my experience with other software that different operating systems interpret environment variables used in installation programs differently.

Win 10 here, and after reading this I checked my system.

dllElastiquePro3.dll was in the Realband folder, not in the RealBand/Data folder. Is that significant?

Jeff, you may recall that during testing I was complaining about a long delay even after the yellow "Initializing Accompaniment Functions" message disappeared. After copying dllElastiquPro3.dll to the DATA folder, that extra delay is gone. The style picker is now starting up pretty much as soon as the yellow box closes.

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#379532 - 12/03/16 09:57 AM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
PeterGannon Offline
PG Music Staff

Registered: 05/29/00
Posts: 13456
))) dllElastiquePro3.dll was in the Realband folder, not in the RealBand/Data folder. Is that significant?


As long as you have either or (better have both) of these files in the data folder, you would be fine. They are also needed In the RealBand folder, so don't remove them from that, just copy to your RealBand\Data folder.

dllElastiquePro3.dll
dllElastiquePro.dll


DonMusic message is that he likely doesn't have either file in his data folder.
_________________________
Have Fun!
Peter Gannon
PG Music Inc.

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#379547 - 12/03/16 11:04 AM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: PeterGannon]
Pat Marr Offline
Veteran

Registered: 10/25/08
Posts: 7525
Loc: Winston-Salem, NC
Originally Posted By: PeterGannon
))) dllElastiquePro3.dll was in the Realband folder, not in the RealBand/Data folder. Is that significant?


As long as you have either or (better have both) of these files in the data folder, you would be fine. They are also needed In the RealBand folder, so don't remove them from that, just copy to your RealBand\Data folder.

dllElastiquePro3.dll
dllElastiquePro.dll


DonMusic message is that he likely doesn't have either file in his data folder.


what was in the RealBand\Data\ folder:

a copy of dllElastiquePro.dll dated 4/29/2010

I did copy (not move) the new file from RealBand to Data.
Seems to have made a speed difference in RB's loading of the style picker

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#379588 - 12/03/16 02:02 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: Pat Marr]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
My OS is Windows 10, new super fast computer, solid state drive.

So . . . is there a patch coming soon? We shouldn't have to move product files around to make the program work.

Don

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#379914 - 12/04/16 03:16 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
DonMusic Offline
Apprentice

Registered: 04/10/07
Posts: 117
Today I did what Peter Gannon suggested and it worked, problem solved.

I copied these files to the data folder:
dllElastiquePro3.dll
dllElastiquePro.dll

Thanks to Peter and everyone else who chipped in to help.
It's much appreciated.
Perhaps this thread will help someone else (before a patch fix?).

Don

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#379986 - 12/04/16 08:00 PM [RealBand] Re: 2017 Locks Up/Crashes . . . [Re: DonMusic]
MikeK Offline
Veteran

Registered: 10/21/07
Posts: 2076
Loc: Buford, GA
Had the same problem, copied the files and all was fine.
_________________________
Cheers,
Mike

My Music * PC: Avatar FX8366ice AMD FX-8350(4.0GHz) 16GB DDR3 6TB HDD+128GB SSD HDD Capacity NVIDIA GeForce GTX 660 Ti 2GB Win 10 64-Bit. AKAI EIE PRO Sound Interface. BIAB/RB 2018

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