Previous Thread
Index
Next Thread
Print Thread
Go To
Band-in-a-Box for Windows
Joined: Feb 2014
Posts: 18
A
Enthusiast
OP Offline
Enthusiast
A
Joined: Feb 2014
Posts: 18
Better see the images...
Someone else?
Windowns 7 - i5 - 8RAM - Biab 2017
Yes, I did all the updates.
Thanks

[img:center]https://postimg.org/image/plys1q277/[/img]

[img:center]https://postimg.org/image/vjtypfab7/[/img]

[img:center]https://postimg.org/image/ryrcjmabj/[/img]

Band-in-a-Box for Windows
Joined: Feb 2014
Posts: 18
A
Enthusiast
OP Offline
Enthusiast
A
Joined: Feb 2014
Posts: 18
I dont know what to do. Almost going back to Biab 2016.

Band-in-a-Box for Windows
Joined: Oct 2008
Posts: 18,838
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 18,838
ammfonesca,

Thank you for the images, they help a lot. We just need a bit of accompanying information.

Some questions that spring to mind....

1. What are you doing with BIAB immediate before each of the above errors arise?

2. Are you running BIAB from an internal installation or a USB drive?

3. Does BIAB run properly at any stage?

...etc.



In the meantime...

As a test... start BIAB by right-clicking on the shortcut and selecting "Run as administrator"

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
Band-in-a-Box for Windows
Joined: Feb 2014
Posts: 18
A
Enthusiast
OP Offline
Enthusiast
A
Joined: Feb 2014
Posts: 18
Hi Noel,
Ok. This happens when I ask to load a new UserTrack.
The old ones are opening ok ut when I ask to load a new one (first time) this happens.

My BIAB is on my internal drive SSD and all my Usertracks and also Drums and Real Tracks , external drive.

This is happening everytime. Sometimes the first time (new usertrack) opens ok but when I ask to load another one ( also new one) this happens again.

Band-in-a-Box for Windows
Joined: Feb 2014
Posts: 18
A
Enthusiast
OP Offline
Enthusiast
A
Joined: Feb 2014
Posts: 18
About :

3. Does BIAB run properly at any stage?

Well... did you see the image 3...the small box on screen.
This is opening everytime.

About Running as Admin.
I did right now.. same happens.
I have these 2 images about it...

[img:center]https://postimg.org/image/6oenev8w9/[/img]

[img:center]https://postimg.org/image/bmy996cv7/[/img]

As I told you before... the first one, ok... but when I ask to load another one... same thing.


Last edited by ammfonseca; 12/15/16 05:19 PM.
Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 18,257
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,257
ammfonesca,

From your second image, did you save the log file, and did you send it to PG Music Support?

If you don't have email on that computer, you could copy the saved log file to a computer with email and send it to support.

They will be the quickest to work out what might be causing your problem. You might consider to send them the user file that caused your issue also.



BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Band-in-a-Box for Windows
Joined: Dec 2014
Posts: 697
Journeyman
Offline
Journeyman
Joined: Dec 2014
Posts: 697
I believe Usertrack(s) has been reported with 2017.


Win 10, 64 bit, love my Lenovo T420, BIAB 2019 (613), RB 2019 (2)

Short term memory is getting shorter.
Band-in-a-Box for Windows
Joined: Dec 2015
Posts: 223
Apprentice
Offline
Apprentice
Joined: Dec 2015
Posts: 223
I have exactly the same problem. Old UTs, created with 2016, are fine. New UTs, created with 2017, crash the program.
I reported this to Support and I also started another thread a couple of days ago. Dr Gannon suggested to email the zipped folder (the one with the UT) to support, and tell support to pass the problem to him. I also sent the complete error log. So I am very confident that PG's experts are working on a solution.
I have another problem though. I sent my email to PG support, and the messages keep bouncing back.
The bounced message says "Failed to process account credentials."
Not sure what that means. So, I guess Support hasn't have received my emails yet. I'll keep trying.

Last edited by Jon Thomas; 12/16/16 07:14 AM.
Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 18,257
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,257
Originally Posted By: Jon Thomas
I have another problem though. I sent my email to PG support, and the messages keep bouncing back.
The bounced message says "Failed to process account credentials."
Not sure what that means. So, I guess Support hasn't have received my emails yet. I'll keep trying.

Jon, I'm wondering if this is perhaps because of the email content. What happens if you send them a simple 'test' email? Perhaps just with the subject 'test' and the content 'test', does that bounce also?


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Band-in-a-Box for Windows
Joined: Oct 2008
Posts: 18,838
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 18,838
Jon,

I've never once had anything bounce from support@pgmusic.com

I recall that in his reply, Peter also suggested emailing a Dropbox link to the file. Did you try uploading the zipped folder to Dropbox and then forwarding the link to the uploaded file to PG Music?

Regards,
Noel


MY SONGS...
Audiophile BIAB 2024
Band-in-a-Box for Windows
Joined: Dec 2015
Posts: 223
Apprentice
Offline
Apprentice
Joined: Dec 2015
Posts: 223
Noel
yes, in my original email (several days before Peter Gannon's suggestion), I sent a detailed email to Support with a description of the problem, a doc file with the error log content, and dropbox links to the zipped content of my UT. That was about a week ago, but I never had any reply. However I sent it from a Yahoo account, and I knew that Yahoo got hacked, and I've had problems in the past with Yahoo, so after seeing Peter Gannon post here, I re-sent the same message (with the dropbox links) from a Gmail account. That's when the emails started bouncing back (Gmail re-send the same message once a day when it bounces back, so it's been sent at least 2 or 3 times now). So, I really don't know if Support received ANY of my messages ... that would explain why I never received any aknowledgement.
I'll try again with Yahoo now :-)
By the way, PG's support and help is always GREAT, so I am sure it's just an unfortunate coincidence (and I'm sure these days they are super busy with the new version out).
Anyway, now that another user is reporting exactly the same problem, at least I know I'm not the only one, so maybe it's about a bug rather than something very specific to my setup.

If anybody else is experiencing the same problem, with new UTs, please let PG Support know, I'm sure that the more info they have the better they can tackle it.
If I have news I'll report here.

Band-in-a-Box for Windows
Joined: Dec 2015
Posts: 223
Apprentice
Offline
Apprentice
Joined: Dec 2015
Posts: 223
Update:
Peter Gannon just said in the other thread that he received the message and they're working on it.

Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!

If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.

A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."

"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."

"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."

Happy Easter! Holiday Hours...

2024 is well underway - it's already Easter Weekend!

Our Customer Service hours this weekend are:

Friday, March 29: 8-4
Saturday, March 30: 8-4
Sunday, March 31: closed

Regular hours resume Monday, April 1st - no joke!

Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Forum Statistics
Forums66
Topics81,402
Posts732,575
Members38,444
Most Online2,537
Jan 19th, 2020
Newest Members
Descoward, danielsk, Mark Morgan, zagrajbarke, Ernest J
38,443 Registered Users
Top Posters(30 Days)
MarioD 200
Al-David 132
DC Ron 115
rsdean 84
dcuny 83
Today's Birthdays
(charlie), WobblyGstring
Powered by UBB.threads™ PHP Forum Software 7.7.5