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#409106 - 04/24/17 11:37 AM [Band-in-a-Box Wishlist] I wish PG staff would respond to bug reports!
JohnJohnJohn Offline
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Registered: 06/25/12
Posts: 2069
When a bug gets reported (and even verified by other BIAB users) it would be great if PG staff would also take a moment to acknowledge/confirm it. Maybe even suggest when it might be fixed. Maybe even PM the user who reported it when it is fixed!

Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.

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#409118 - 04/24/17 02:10 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 7735
Loc: Melbourne, Australia
+1
Every so often there is response, but an acknowledgement and/or feedback maybe with proposed actions would greatly appreciated. Without that, it is not possible to know if the report has been noticed.
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BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#409228 - 04/25/17 05:35 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Tony Wright Offline
Journeyman

Registered: 02/10/01
Posts: 586
Loc: Waterloo Ontario Canada
This is a reasonable request as long as the person reporting is prepared to accept a simple "report noted" response.

The problem for PG is that once the "bug" has been noted many people will expect more than that. I think it would be unreasonable to expect a considered response on every report or for PG to keep track of when or if the alleged bug will or has been addressed. Expecting PG to keep track of and report the status of every alleged bug for reporting purposes could take a lot of effort.

If I have a bug that is a real problem for me I find it better to start an email thread directly with tech support.

Tony

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#409235 - 04/25/17 06:10 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: VideoTrack]
VideoTrack Offline
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Registered: 06/05/12
Posts: 7735
Loc: Melbourne, Australia
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.

I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.
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BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#409267 - 04/25/17 11:38 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: VideoTrack]
JohnJohnJohn Offline
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Registered: 06/25/12
Posts: 2069
Originally Posted By: VideoTrack
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.

I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.

Exactly!

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#409317 - 04/25/17 04:16 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
MarioD Offline
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Registered: 12/27/03
Posts: 10584
Loc: Hamlin NY
I would be OK for them to acknowledge they received the report. I would not want then to estimate when it would be corrected.

Does anyone remember the vaporware issues of the past? If not that was when companies used to promise things and then not deliver on time or at all. A company would promise A, B,and C but only deliver A and B. Even if those two were great upgrades someone would always b*tch the C wasn't delivered.
_________________________
Yesterday I walked into a room and remembered why I was there! It was the bathroom!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

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#409324 - 04/25/17 04:49 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 16816
Loc: Hudson Valley & Lake George NY
I served as a beta tester for another software program (the name isn't important since it wasn't for music, and they're gone now, compliments of Microsoft competition). The company posted bug reports in an area accessible only by developers and testers, which obviously meant they received and 'acknowledged' the report. The reports were loosely categorized by function, such as editing, printing, etc. I thought this system was very effective, since testers could check first before reporting a bug. Sometimes the developers would comment, but no promises were made.

Many BIAB users may not know there is constant development work being done by some experienced users who do testing of pending releases. We also report problems to the developers that we think might not have been noticed by staff in the general forums.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#409343 - 04/25/17 07:20 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Keith44 Offline
Newbie

Registered: 02/06/17
Posts: 8
Loc: Sydney NSW
+1

It is extremely important that people reporting bugs should at least be notified that the report has at least been read.

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#409349 - 04/25/17 09:12 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
lambada Offline
Expert

Registered: 12/18/06
Posts: 1085
Loc: Hong Kong
On the whole I have found PG Music to be responsive to bug/potential bug responses. Occasionally, I have to nudge. I think, speaking as an ex IT Help Desk / Trainer, that support staff often don't like to admit that some problems are hard to replicate / fix especially when everyone is racing around at a million miles an hour. Most Help Desk software has automated features to deal with this kind of complaint with time based features to flick reports up the chain of command.


Edited by lambada (04/25/17 09:12 PM)
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Windows 10 Home insider preview (Evaluation) Build 17083
BIAB 2018 (Build 510)
Intel(R) Core(TM), i3-4160, CPU @3.60 GHz RAM 16 GB, 64 Bit X64-based processor
Zoom UAC-2 (USB 3 interface-built in midi)
VoiceLive 2, Nova, Sputnik Valve Condenser Mic

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#409360 - 04/26/17 12:52 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Pipeline Offline
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Registered: 02/05/15
Posts: 2137

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#409363 - 04/26/17 12:57 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: Pipeline]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 7735
Loc: Melbourne, Australia
Yes, FogBugz and Jira are two others. I have to guess that maybe PGM use an internal system.
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#409366 - 04/26/17 02:25 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: Pipeline]
JohnJohnJohn Offline
Veteran

Registered: 06/25/12
Posts: 2069

Wow! We dare not even dream of such things. I would be happy if someone just said "saw it and verified it."

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#452217 - 01/19/18 09:45 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Cerio Offline
Journeyman

Registered: 11/13/05
Posts: 787
Loc: Spain
I forgot my vote! +1

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#452225 - 01/19/18 10:57 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 16816
Loc: Hudson Valley & Lake George NY
About the comment that support staff might not like to admit a problem is hard to replicate, no, I don’t see that here at all. One of the most frequent responses is “We can’t duplicate that”, followed by a request for a song that shows the problem. Then far more often than not, PG Music acknowledges it and promises a patch. Otherwise they ask for more info.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#452282 - 01/19/18 05:11 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Trygve Larsen Offline
Expert

Registered: 10/08/15
Posts: 867
Loc: Philippines
+1
And I think there is a need for a pure bug report forum also. This is a wish forum, so it is often mixed up those two different things.
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Forever Grateful
Trygve "Leo" Larsen
BiaB 2018 Audiophile, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM
My tracks on Soundcloud; https://soundcloud.com/trygve-larsen
The Universe = Uni-verse ie one song.

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PG Music News
A Little Bit Of Me Music Video!

A great music video created by forum user Floyd Jane! https://youtu.be/qPrejgnwb4M?t=3600

This song was featured in a detailed "The Birth of a Song" video created by Floyd Jane - watch the complete video here:
http://www.pgmusic.com/?vid=qPrejgnwb4M

RealBand 2018 Build 5 Update Available!

RealBand 2018 customers can download the latest free patch update here: http://www.pgmusic.com/support.realband.htm#2018_5

Summary of Changes for Build 5
Added: When generating the input file for saving as an MGU/SGU SongMode128= is saved to the input file.
Added: Localization support for 2018.
Added: flyby hints to new dialogs.
Fixed: Save As with a filename greater than 128 chars could cause an error 123 plus access violation.
Fixed: Rebooting RealBand after a filename with 128 chars was saved could cause an access violation.
Fixed: Pressing the Change button in the Event List Window could result in an access violation if an event was not a Note event.
Fixed: When running in Win 10, and using BBW or PT to generate audio harmonies, an error would occur saying that you need BB 2011 or PT 12 to generate audio harmonies.
Fixed: Midi Thru Method was not being saved to the .INI file. It always reverting to Track-Specific when booting up RealBand, even if the user manually changed the setting to Global in the Midi Thru Settings dialog.
Fixed: Delete All Notes on This Peg menu item in notation window right-click menu was missing.
Fixed: Potential crash on exit (having to do with the DLL attempting to free up a dynamic array that was passed to it).

Band-in-a-Box® 2018 Build 512 Update Available!

Band-in-a-Box® 2018 for Windows customers can download the latest free patch update here: www.pgmusic.com/support_windowsupdates.htm#512

Summary of changes for Build 512 since 510 (Feb 15 2018):
Fixed: "Load SoundTrack Song" and "Load song with RealDrums Audio" buttons in the Sound Track dialog were not working.
Fixed: After returning Band-in-a-Box to factory settings the File Open dialog would default to the bb\Data\Lib directory.
Fixed: Choosing a custom chord sheet font would ignore any color choice made in the font selection dialog.
Fixed: Drum names were sometimes truncated in the RealDrums MultiDrums and Quicklist dialogs.
Fixed: Exporting a MIDI file might cause the error, "MIDIConv.exe no found".
Fixed: Mixer changes were not undoable, and would not cause user to be prompted to save their song when exiting.
Fixed: Static in RT2438 and other various RealTracks fixes.
Fixed: StylePicker database various updates. Some styles were displaying the wrong feel (swing/even) in notation. A few styles incorrectly showed missing Drums.
Fixed: The audio latency setting would increase every time leaving the Windows Audio Devices dialog.
Fixed: The Download Manager folder name defaulted to 2016 instead of 2018.
Updated: Help file.

PowerTracks Pro Audio 2018 is Here!

PowerTracks Pro Audio 2018 is here! PowerTracks Pro Audio 2018 includes many new features and enhancements:

Windows Audio (WASAPI) driver support. This allows for low latency audio recording/playback without requiring ASIO. Note that this supports 1 stereo input plus 1 stereo output at a time. For multiple inputs/outputs, you should continue to use either MME or ASIO.

ABC Notation format support. You can save a track of notation in a popular ASCII text format to import into other programs, or you can paste this format into a user forum as a way of sending the track (usually the melody and chord symbols) to other users without having to attach a file.

The built-in Audio Chord Wizard detection in the Chords window automatically detects the chords of the song, based on the audio data from all non-muted audio tracks. This works similar to the standalone Audio Chord Wizard, except that it uses the current bar lines of the existing song.

Notation Enhancements:
-X/8 time signature support. This is a special method of displaying 6/8, 9/8, or 12/8 time signatures in the Notation window.
-The Duplicate previous chord in notation right-click menu lets you quickly duplicate the previous chord (group of notes on same peg) without having to reenter it.
-Delete highlighted notes in notation right-click menu lets you delete all highlighted notes.
-Delete all notes on this peg in notation right-click menu lets you delete all notes on the nearest peg that was clicked on.
-You can now enter Section Numbers. Previously, you could enter letters (A-Z) only, but now you can also enter numbers (1-9).

...a full list of the new features in PowerTracks Pro Audio 2018 is available at http://www.pgmusic.com/powertracks.features.htm

http://www.pgmusic.com/powertracks.htm

#TBT - The Beginning of Xtra Styles PAKs for Band-in-a-Box®

We released the much-loved Xtra Styles PAKs in August 2016! This release included 164 RealStyles for Jazz, Country, Rock-Pop, and Singer/Songwriter and worked with any Band-in-a-Box® 2016 or higher UltraPlusPAK, EverythingPAK, or Audiophile Edition!

Xtra Styles PAKs were such a hit... we couldn't stop making them! Since their introduction, we've released 3 more PAKs with a total of over 600 Xtra Styles in all!

Want to hear what other program users are doing with their Xtra Styles? Visit our Xtra STyles Contests forum to hear all the songs submitted during previous song contest we've had: http://www.pgmusic.com/forums/ubbthreads.php?ubb=postlist&Board=102&page=1

Learn more about Xtra Styles PAKs and listen to their demos at http://www.pgmusic.com/xtrastyles.php?os=win.

Band-in-a-Box® Customer Feedback - Feel The Love!

Check out some great feedback we've received on our Facebook account from program users:

"I have been using Band-in-a-Box for years. It is the anchor of my music gigs as well as my fun in my studio. I have used other software but Band-in-a-Box is my main go to."
-Jack T.

"Love Band-in-a-Box. As someone who played professionally for 20 years and retired from live performing years ago, I still love music. Band-in-a-Box allows me to create fun arrangements which I can sing over or play over. There are THOUSANDS of different variations plus you can enter any chords you like and create any chart. It's also great for creating background tracks for videos and audio content for websites, training etc. And like everything else in the world . . . it may not be right for everyone. For those who love music and don't have the time to shed five or six instruments it's way cool."
-Vinnie R.

"This program has completely changed my playing for the good. I can experiment with playing chords and leads over various scenarios that I can quickly create and change. Love this program. I use it nearly every day."
-Dave R.

"I bought my first version in 1994 and have progressed to 2018 version. I use it to create backing tracks for live music performance. I currently have over 2,000 songs performance ready. If you can and type, and use mouse it will work for you."
-Roger M.

"The premiere reason for me for buying this program; it has given me the freedom to fully complete the foundation for my songs without the confinement of limited minded musicians. After the song concept is complete, it can then be presented those musicians to play as a cover song. Also writing a song with a band gives them partial ownership of your idea... not cool... especially since they may have fought your idea every step of the way.. Every member of an organized band should own a copy of this program to compose or to even give legitimate composition alternatives to the original songwriter."
-Paul V.

Thanks everyone!

Support for ABC Notation Format in Band-in-a-Box® 2018 for Windows!

ABC notation is the simple text-based notation system used by musicians worldwide to store chords, melody, and lyrics of songs. Now with Band-in-a-Box® 2018 for Windows you can open and save songs in ABC notation format!

To save the song in ABC notation format, press the [Save As] toolbar button and choose Save as ABC notation file from the menu. Once opened, select a track that you want to save and choose your other criteria - The [Copy to clipboard] button will copy the file to the clipboard (that you can then paste it into other programs). The [Save as File] button will let you type a name and select the destination in your hard drive.

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