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#409106 - 04/24/17 11:37 AM [Band-in-a-Box Wishlist] I wish PG staff would respond to bug reports!
JohnJohnJohn Offline
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Registered: 06/25/12
Posts: 2071
When a bug gets reported (and even verified by other BIAB users) it would be great if PG staff would also take a moment to acknowledge/confirm it. Maybe even suggest when it might be fixed. Maybe even PM the user who reported it when it is fixed!

Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.

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#409118 - 04/24/17 02:10 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
VideoTrack Offline
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Registered: 06/05/12
Posts: 7761
Loc: Melbourne, Australia
+1
Every so often there is response, but an acknowledgement and/or feedback maybe with proposed actions would greatly appreciated. Without that, it is not possible to know if the report has been noticed.
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BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#409228 - 04/25/17 05:35 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Tony Wright Online   content
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Registered: 02/10/01
Posts: 586
Loc: Waterloo Ontario Canada
This is a reasonable request as long as the person reporting is prepared to accept a simple "report noted" response.

The problem for PG is that once the "bug" has been noted many people will expect more than that. I think it would be unreasonable to expect a considered response on every report or for PG to keep track of when or if the alleged bug will or has been addressed. Expecting PG to keep track of and report the status of every alleged bug for reporting purposes could take a lot of effort.

If I have a bug that is a real problem for me I find it better to start an email thread directly with tech support.

Tony

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#409235 - 04/25/17 06:10 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: VideoTrack]
VideoTrack Offline
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Registered: 06/05/12
Posts: 7761
Loc: Melbourne, Australia
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.

I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.
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BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#409267 - 04/25/17 11:38 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: VideoTrack]
JohnJohnJohn Offline
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Registered: 06/25/12
Posts: 2071
Originally Posted By: VideoTrack
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.

I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.

Exactly!

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#409317 - 04/25/17 04:16 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
MarioD Offline
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Registered: 12/27/03
Posts: 10598
Loc: Hamlin NY
I would be OK for them to acknowledge they received the report. I would not want then to estimate when it would be corrected.

Does anyone remember the vaporware issues of the past? If not that was when companies used to promise things and then not deliver on time or at all. A company would promise A, B,and C but only deliver A and B. Even if those two were great upgrades someone would always b*tch the C wasn't delivered.
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Yesterday I walked into a room and remembered why I was there! It was the bathroom!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

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#409324 - 04/25/17 04:49 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
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Registered: 07/12/00
Posts: 16856
Loc: Hudson Valley & Lake George NY
I served as a beta tester for another software program (the name isn't important since it wasn't for music, and they're gone now, compliments of Microsoft competition). The company posted bug reports in an area accessible only by developers and testers, which obviously meant they received and 'acknowledged' the report. The reports were loosely categorized by function, such as editing, printing, etc. I thought this system was very effective, since testers could check first before reporting a bug. Sometimes the developers would comment, but no promises were made.

Many BIAB users may not know there is constant development work being done by some experienced users who do testing of pending releases. We also report problems to the developers that we think might not have been noticed by staff in the general forums.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#409343 - 04/25/17 07:20 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Keith44 Online   content
Newbie

Registered: 02/06/17
Posts: 8
Loc: Sydney NSW
+1

It is extremely important that people reporting bugs should at least be notified that the report has at least been read.

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#409349 - 04/25/17 09:12 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
lambada Offline
Expert

Registered: 12/18/06
Posts: 1089
Loc: Hong Kong
On the whole I have found PG Music to be responsive to bug/potential bug responses. Occasionally, I have to nudge. I think, speaking as an ex IT Help Desk / Trainer, that support staff often don't like to admit that some problems are hard to replicate / fix especially when everyone is racing around at a million miles an hour. Most Help Desk software has automated features to deal with this kind of complaint with time based features to flick reports up the chain of command.


Edited by lambada (04/25/17 09:12 PM)
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BIAB 2018 (Build 510)
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#409360 - 04/26/17 12:52 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Pipeline Offline
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Registered: 02/05/15
Posts: 2146

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#409363 - 04/26/17 12:57 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: Pipeline]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 7761
Loc: Melbourne, Australia
Yes, FogBugz and Jira are two others. I have to guess that maybe PGM use an internal system.
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BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#409366 - 04/26/17 02:25 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: Pipeline]
JohnJohnJohn Offline
Veteran

Registered: 06/25/12
Posts: 2071

Wow! We dare not even dream of such things. I would be happy if someone just said "saw it and verified it."

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#452217 - 01/19/18 09:45 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Cerio Offline
Journeyman

Registered: 11/13/05
Posts: 788
Loc: Spain
I forgot my vote! +1

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#452225 - 01/19/18 10:57 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 16856
Loc: Hudson Valley & Lake George NY
About the comment that support staff might not like to admit a problem is hard to replicate, no, I don’t see that here at all. One of the most frequent responses is “We can’t duplicate that”, followed by a request for a song that shows the problem. Then far more often than not, PG Music acknowledges it and promises a patch. Otherwise they ask for more info.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#452282 - 01/19/18 05:11 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Trygve Larsen Offline
Expert

Registered: 10/08/15
Posts: 867
Loc: Philippines
+1
And I think there is a need for a pure bug report forum also. This is a wish forum, so it is often mixed up those two different things.
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Trygve "Leo" Larsen
BiaB 2018 Audiophile, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM
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The Universe = Uni-verse ie one song.

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#452284 - 01/19/18 05:29 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 16856
Loc: Hudson Valley & Lake George NY
I believe the way things are intended to work is a post is made in the BIAB for Windows (or Mac) forum. There we determine if it’s a question of user education, missing feature or a bug.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#452472 - 01/20/18 01:58 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Cerio Offline
Journeyman

Registered: 11/13/05
Posts: 788
Loc: Spain
I guess this is the key:

Originally Posted By: JohnJohnJohn

Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.

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PG Music News
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Visit our Beginners Forum, and you'll notice our amazing Forum Community helping out new program users!

Like this recent post regarding Muting the Melody Notation: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=458716 - Forum user Matt Finley did a great job of answering the new program user!

Our Beginners Forum really is a great resource for new program users!

Q: When I have entered chords and notation for a song, is it possible to mute the notation and just have the chords playing? This would be helpful for when I just want the chord backing track but want to read the notation.

A: There are several ways to do this. The easiest is probably to use the Mixer window and change the volume slider to zero for the Melody track. Or, hit the Mute icon on the Mixer for the Melody Track.

Another way, with more control rather than all or nothing, is to press F5 at the measure where you want to mute, and select mute or change the volume to zero. Later, press F5 and select Return to Normal, or change the volume back.

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#TechTipTuesday - Band-in-a-Box® Patch Updates

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Patch updates are released frequently, and are created by our development team to fix any reported bugs, tweak existing features within the program, update demos and other files as needed, and more!

To find out which version of the program you have, visit Help | About Band-in-a-Box within the program. You will see the full version number listing as:
Band-in-a-Box® for Windows
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Once you've installed your patch update (make sure the program is closed when you're doing this), give it another try - if you are still experiencing the same issue you can report it by contacting us directly, or you can post your result to the Forum thread that also announces the patch update, like our recent Band-in-a-Box 2018 Build 512 Update (Feb 15) post.

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Added: When generating the input file for saving as an MGU/SGU SongMode128= is saved to the input file.
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