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#409106 - 04/24/17 11:37 AM [Band-in-a-Box Wishlist] I wish PG staff would respond to bug reports!
JohnJohnJohn Offline
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Registered: 06/25/12
Posts: 2141
When a bug gets reported (and even verified by other BIAB users) it would be great if PG staff would also take a moment to acknowledge/confirm it. Maybe even suggest when it might be fixed. Maybe even PM the user who reported it when it is fixed!

Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.

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#409118 - 04/24/17 02:10 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
VideoTrack Offline
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Registered: 06/05/12
Posts: 8051
Loc: Melbourne, Australia
+1
Every so often there is response, but an acknowledgement and/or feedback maybe with proposed actions would greatly appreciated. Without that, it is not possible to know if the report has been noticed.
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#409228 - 04/25/17 05:35 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Tony Wright Offline
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Registered: 02/10/01
Posts: 598
Loc: Waterloo Ontario Canada
This is a reasonable request as long as the person reporting is prepared to accept a simple "report noted" response.

The problem for PG is that once the "bug" has been noted many people will expect more than that. I think it would be unreasonable to expect a considered response on every report or for PG to keep track of when or if the alleged bug will or has been addressed. Expecting PG to keep track of and report the status of every alleged bug for reporting purposes could take a lot of effort.

If I have a bug that is a real problem for me I find it better to start an email thread directly with tech support.

Tony

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#409235 - 04/25/17 06:10 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: VideoTrack]
VideoTrack Offline
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Registered: 06/05/12
Posts: 8051
Loc: Melbourne, Australia
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.

I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.
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#409267 - 04/25/17 11:38 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: VideoTrack]
JohnJohnJohn Offline
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Registered: 06/25/12
Posts: 2141
Originally Posted By: VideoTrack
I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.

I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.

Exactly!

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#409317 - 04/25/17 04:16 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
MarioD Offline
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Registered: 12/27/03
Posts: 10883
Loc: Hamlin NY
I would be OK for them to acknowledge they received the report. I would not want then to estimate when it would be corrected.

Does anyone remember the vaporware issues of the past? If not that was when companies used to promise things and then not deliver on time or at all. A company would promise A, B,and C but only deliver A and B. Even if those two were great upgrades someone would always b*tch the C wasn't delivered.
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#409324 - 04/25/17 04:49 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
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Registered: 07/12/00
Posts: 17205
Loc: Hudson Valley & Lake George NY
I served as a beta tester for another software program (the name isn't important since it wasn't for music, and they're gone now, compliments of Microsoft competition). The company posted bug reports in an area accessible only by developers and testers, which obviously meant they received and 'acknowledged' the report. The reports were loosely categorized by function, such as editing, printing, etc. I thought this system was very effective, since testers could check first before reporting a bug. Sometimes the developers would comment, but no promises were made.

Many BIAB users may not know there is constant development work being done by some experienced users who do testing of pending releases. We also report problems to the developers that we think might not have been noticed by staff in the general forums.
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BIAB 2018 Win Audiophile; [& 2018 Mac Pro]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#409343 - 04/25/17 07:20 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Keith44 Offline
Newbie

Registered: 02/06/17
Posts: 10
Loc: Sydney NSW
+1

It is extremely important that people reporting bugs should at least be notified that the report has at least been read.

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#409349 - 04/25/17 09:12 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
lambada Offline
Expert

Registered: 12/18/06
Posts: 1135
Loc: Hong Kong
On the whole I have found PG Music to be responsive to bug/potential bug responses. Occasionally, I have to nudge. I think, speaking as an ex IT Help Desk / Trainer, that support staff often don't like to admit that some problems are hard to replicate / fix especially when everyone is racing around at a million miles an hour. Most Help Desk software has automated features to deal with this kind of complaint with time based features to flick reports up the chain of command.


Edited by lambada (04/25/17 09:12 PM)
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#409360 - 04/26/17 12:52 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Pipeline Offline
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Registered: 02/05/15
Posts: 2401

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#409363 - 04/26/17 12:57 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: Pipeline]
VideoTrack Offline
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Registered: 06/05/12
Posts: 8051
Loc: Melbourne, Australia
Yes, FogBugz and Jira are two others. I have to guess that maybe PGM use an internal system.
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#409366 - 04/26/17 02:25 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: Pipeline]
JohnJohnJohn Offline
Veteran

Registered: 06/25/12
Posts: 2141

Wow! We dare not even dream of such things. I would be happy if someone just said "saw it and verified it."

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#452217 - 01/19/18 09:45 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Cerio Offline
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Registered: 11/13/05
Posts: 790
Loc: Spain
I forgot my vote! +1

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#452225 - 01/19/18 10:57 AM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 17205
Loc: Hudson Valley & Lake George NY
About the comment that support staff might not like to admit a problem is hard to replicate, no, I don’t see that here at all. One of the most frequent responses is “We can’t duplicate that”, followed by a request for a song that shows the problem. Then far more often than not, PG Music acknowledges it and promises a patch. Otherwise they ask for more info.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac Pro]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#452282 - 01/19/18 05:11 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Trygve Larsen Offline
Expert

Registered: 10/08/15
Posts: 897
Loc: Philippines
+1
And I think there is a need for a pure bug report forum also. This is a wish forum, so it is often mixed up those two different things.
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#452284 - 01/19/18 05:29 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 17205
Loc: Hudson Valley & Lake George NY
I believe the way things are intended to work is a post is made in the BIAB for Windows (or Mac) forum. There we determine if it’s a question of user education, missing feature or a bug.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac Pro]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#452472 - 01/20/18 01:58 PM [Band-in-a-Box Wishlist] Re: I wish PG staff would respond to bug reports! [Re: JohnJohnJohn]
Cerio Offline
Journeyman

Registered: 11/13/05
Posts: 790
Loc: Spain
I guess this is the key:

Originally Posted By: JohnJohnJohn

Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.

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PG Music News
Video - 202 NEW RealTracks for Band-in-a-Box® 2018 for Mac!

With the release of Band-in-a-Box® 2018 for Mac we also released 202 NEW RealTracks (in Sets 278-300)!

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Holiday Hours - Monday, May 21st

We're celebrating Victoria Day on Monday, May 21st. Our hours for the long weekend will be:

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Saturday, May 19: 7:00am - 5:00pm PST
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Technical Support:
Closed (will re-open Tues, May 22 at 10am PST)

Video - The Audio Chord Wizard in Band-in-a-Box® 2018 for Mac

Band-in-a-Box® 2018 for Mac boasts over 50 new features and enhancements... including the Build-in Audio Chord Wizard!

The Audio Chord Wizard has been redesigned and is now built into Band-in-a-Box®. Previously, the Audio Chord Wizard was a separate app and not tightly integrated into Band-in-a-Box®. This app is still available from the [Audio Chord Wizard] toolbar button, but the improved built-in Audio Chord Wizard can be accessed from the Audio Edit window.

Watch our latest video to learn more: Video link - Audio Chord Wizard in Band-in-a-Box® 2018 for Mac

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Band-in-a-Box® 2018 for Mac - 45 Requests Fulfilled!

Band-in-a-Box® 2018 for Mac is here, and there's more than 80 new features! We've answered some user requests with this release, including:

Q. I am learning guitar. The RealTracks are very helpful in that I can hear great guitar players, and most of the tracks have tab and notation as well. But there is much more to guitar, could you include some videos of some of the RealTracks Artists? Because I would learn much more from seeing a guitarist than just hearing them.

A. We have a major new feature called "Video RealTracks." These work and sound like RealTracks, but you get to see a video of the Guitarist (or whatever instrument) playing as well. The amazing thing is that this works with any chord progression you type in. So, if you want to learn to play like the great guitarist Brent Mason, for example, you can type in chords to any progression you are interested in, and then hear and see a video of Brent soloing over your progression. Now you can learn much quicker, as it helps to see how a musician is performing, as well as to hear.

Q. I use the feature to make a video of the chord sheet from a Band-in-a-Box song. I use it to make backing tracks and upload them to YouTube. But these don't include any notation for the melody and lyrics of my songs. My viewers would like to see the melody and lyrics too. Is there a way you can include the melody in the video? I've tried recording this with screen capture programs, but it's time consuming, recording in real time, and the audio quality and sync are not that good.

A. Yes, Band-in-a-Box 2018 can do this now. You can save your song as a video of the notation track. So that includes the notation, guitar tab, and lyrics. And saving the whole video and audio just takes a few seconds, much faster than real time recording. Just load in your song with chords, melody, lyrics, and/or guitar tab, and press Save-As Notation Video. Your song will be up on YouTube in no time!

Q. I am songwriter and uses Band-in-a-Box to make backing tracks for my productions. I'm starting to make videos and upload them to YouTube. Can Band-in-a-Box help with my production videos?

A. Band-in-a-Box 2018 can now make videos with Video RealTracks, of the musicians performing the RealTracks. And they are playing along to your song's chord progression. You can include these videos in your own song performance, which adds a nice visual element.

Q. I use the Audio Harmonies in Band-in-a-Box. But I find the harmonies simplistic, in that they are mainly using chord tones. The Band-in-a-Box MIDI harmonies are more sophisticated, using passing tones. Why can't my Audio Harmonies work like that?

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Q. The new toolbar is nice, but needs more color options. Too much grey! How about skins?

A. We've added support for skins, and you can choose color or grey scale options for toolbar, mixer etc.

And more!!!

All of the new features in Band-in-a-Box® 2018 for Mac can be reviewed at http://www.pgmusic.com/bbmac.new.htm

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Band-in-a-Box® Pro $129
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Upgrade from Version 2016 or earlier or crossgrade: $69 (reg: $79)
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Learn more about all the new features in Band-in-a-Box® 2018 for Mac: www.pgmusic.com/bbmac.new.htm

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