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#411874 - 05/12/17 03:27 PM [RealBand] Contacting PG Music Technical Support
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 151
Lately, I can't get an answer on the Tech Support line. I leave messages and they don't call back. Anyone know what is going on? They used to be easy to reach.

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#413758 - 05/16/17 06:09 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 151
Guess it is just me. 30 views and no comments.

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#413774 - 05/16/17 08:09 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Del Offline
Apprentice

Registered: 09/03/08
Posts: 102
Loc: ND
I've had good luck using the 'Live Help' button at the top right of this page. I've used it to 'chat' with the help desk before. I don't think they are open until 10AM PST.
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Del

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#413851 - 05/17/17 05:32 AM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 7747
Loc: Melbourne, Australia
2bSolo, where are you calling from, e.g. what timezone?

Are you sure that there would/should be somebody available at the time(s) you called?

And yes, did you try the chat?

I've occasionally sent support requests by email that have taken a long time to get a response to. I haven't ever needed to try telephone support, so I cannot answer that part.
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#413861 - 05/17/17 06:12 AM [RealBand] Re: Contacting PG Music Technical Support [Re: VideoTrack]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 151
I live in Florida, so I always subtract three hours. I have called in the afternoon and early evening. I get the recording. If I leave a message, no one responds.

I will try the Live Help. Usually I get someone on the Sales side with that.

Like I said, it has just been this way for the last few weeks. I thought something might have changed at the company.

Thanks for the responses.

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#414194 - 05/19/17 08:48 AM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Catherine Offline
PG Music Staff

Registered: 05/24/02
Posts: 41
Hi there,

I have sent you a private message.

Thank you!

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#414244 - 05/19/17 04:35 PM [RealBand] Re: Contacting PG Music Technical Support [Re: Catherine]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 151
Catherine,

So where is that private message?

2b

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#414254 - 05/19/17 05:16 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12617
Loc: Australia
Did you check under 'My Stuff | Messages' ? It's necessary to scroll to the top of the thread to be able to see this option.

If a message is there, you should have a flashing envelope.


Attachments
mystuff messages.JPG


_________________________
LINKS TO MY BIAB/RB SONGS


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#414278 - 05/19/17 07:59 PM [RealBand] Re: Contacting PG Music Technical Support [Re: Noel96]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 151
Thanks, Noel. There was nothing flashing but I found it. The only message was an old one from Jim Fogle.

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.

I think I have a better chance with the Forum. Thanks for the tip on messages.

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#414334 - 05/20/17 06:22 AM [RealBand] Re: Contacting PG Music Technical Support [Re: Del]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 151
I tried the Live Help. It is Sales. The responder didn't know anything about the PG VST's.

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#417733 - 06/13/17 07:53 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Trygve Larsen Offline
Expert

Registered: 10/08/15
Posts: 867
Loc: Philippines
Originally Posted By: 2bSolo

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.
Two people to serve 200.000 customers? OMG... No wonder they "never" respond to anything in the forum also... What would they do if it was not for all those great guys in this forum?.... I read a tread somewhere requesting more participating from PG-Music staff in the forum. It got a little better for a while and people was happy.
_________________________
Forever Grateful
Trygve "Leo" Larsen
BiaB 2018 Audiophile, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM
My tracks on Soundcloud; https://soundcloud.com/trygve-larsen
The Universe = Uni-verse ie one song.

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PG Music News
Band-in-a-Box® Video Testimonials!

Tell everyone how much you love Band-in-a-Box® with your very own Band-in-a-Box® Testimonial video!

Submit your video, and when we use it on our website (and YouTube page) we will send you a FREE Band-in-a-Box® Hard Drive!

Take a look at the video testimonials we've already received at www.pgmusic.com/videotestimonials.php

Learn more about how to submit your video testimonial here.

Beginners Help - Muting the Melody Notation

Visit our Beginners Forum, and you'll notice our amazing Forum Community helping out new program users!

Like this recent post regarding Muting the Melody Notation: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=458716 - Forum user Matt Finley did a great job of answering the new program user!

Our Beginners Forum really is a great resource for new program users!

Q: When I have entered chords and notation for a song, is it possible to mute the notation and just have the chords playing? This would be helpful for when I just want the chord backing track but want to read the notation.

A: There are several ways to do this. The easiest is probably to use the Mixer window and change the volume slider to zero for the Melody track. Or, hit the Mute icon on the Mixer for the Melody Track.

Another way, with more control rather than all or nothing, is to press F5 at the measure where you want to mute, and select mute or change the volume to zero. Later, press F5 and select Return to Normal, or change the volume back.

Introducing... RealTracks Artists David Wise & Shelly Justice!

For the first time ever Band-in-a-Box® can generate backing vocals with some amazing "oohs" and "aahs" vocal arrangements with RealTrack Set 278: Shiny Vocals Oohs and Aahs! Add male or female parts by renowned Nashville vocalists David Wise and Shelly Justice, and you'll LOVE the results!

David and Shelly have recorded with many different artists, including CeCe Winans, Dolly Parton, Don Henley, Donnie McClurkin, Jeremy Camp, Lady Antebellum, OneRepublic, Steve Green, and more!

RealTrack Set 278: Shiny Vocals Oohs and Aahs includes a three-part, six-voice arrangement – which you can use all together in your song or individually for more delicate textures! Listen to the demos for RealTracks Set 278 here.

Purchase RealTrack Set 278: Shiny Vocals Oohs and Aahs for just $29 here. It's also included in the Band-in-a-Box® 2018 for Windows PlusPAK, UltraPAK, and Audiophile Edition.

Learn more about Dave & Shelly when you visit their RealTracks Artist Bio page:
David Wise: http://www.pgmusic.com/realtracks.artists.php?a=150
Shelly Justice: http://www.pgmusic.com/realtracks.artists.php?a=151

#TechTipTuesday - Band-in-a-Box® Patch Updates

If you're ever experiencing an issue with your Band-in-a-Box program, make sure you have the most recent patch update for your version - this can be done at http://www.pgmusic.com/support.updates.win.htm.

Patch updates are released frequently, and are created by our development team to fix any reported bugs, tweak existing features within the program, update demos and other files as needed, and more!

To find out which version of the program you have, visit Help | About Band-in-a-Box within the program. You will see the full version number listing as:
Band-in-a-Box® for Windows
Version 2018 (512)

The number in parentheses is the build number. As you can see, my Band-in-a-Box is up to date and will continue to stay that way because I've selected "Automatically check for updates every 7 days" within the Help | Check for Updates.... option (you can set the number of days to a different number). This window will also look to see if you're version is up to date, so you don't technically have to visit http://www.pgmusic.com/support.updates.win.htm if you didn't want to!

Once you've installed your patch update (make sure the program is closed when you're doing this), give it another try - if you are still experiencing the same issue you can report it by contacting us directly, or you can post your result to the Forum thread that also announces the patch update, like our recent Band-in-a-Box 2018 Build 512 Update (Feb 15) post.

YouTube Find - How To Play SLOW A7 BLUES Guitar Solo With 4 NOTES

Check out one of EricBlackmonGuitar's latest videos, How To Play SLOW A7 BLUES Guitar Solo With 4 NOTES and you'll hear a great Band-in-a-Box backing track!

http://www.pgmusic.com/?vid=blJPIX-9YbE

...and you'll also learn how to play blues with just a few notes!

A Little Bit Of Me Music Video!

A great music video created by forum user Floyd Jane! https://youtu.be/qPrejgnwb4M?t=3600

This song was featured in a detailed "The Birth of a Song" video created by Floyd Jane - watch the complete video here:
http://www.pgmusic.com/?vid=qPrejgnwb4M

RealBand 2018 Build 5 Update Available!

RealBand 2018 customers can download the latest free patch update here: http://www.pgmusic.com/support.realband.htm#2018_5

Summary of Changes for Build 5
Added: When generating the input file for saving as an MGU/SGU SongMode128= is saved to the input file.
Added: Localization support for 2018.
Added: flyby hints to new dialogs.
Fixed: Save As with a filename greater than 128 chars could cause an error 123 plus access violation.
Fixed: Rebooting RealBand after a filename with 128 chars was saved could cause an access violation.
Fixed: Pressing the Change button in the Event List Window could result in an access violation if an event was not a Note event.
Fixed: When running in Win 10, and using BBW or PT to generate audio harmonies, an error would occur saying that you need BB 2011 or PT 12 to generate audio harmonies.
Fixed: Midi Thru Method was not being saved to the .INI file. It always reverting to Track-Specific when booting up RealBand, even if the user manually changed the setting to Global in the Midi Thru Settings dialog.
Fixed: Delete All Notes on This Peg menu item in notation window right-click menu was missing.
Fixed: Potential crash on exit (having to do with the DLL attempting to free up a dynamic array that was passed to it).

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