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#411874 - 05/12/17 03:27 PM [RealBand] Contacting PG Music Technical Support
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 184
Lately, I can't get an answer on the Tech Support line. I leave messages and they don't call back. Anyone know what is going on? They used to be easy to reach.

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#413758 - 05/16/17 06:09 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 184
Guess it is just me. 30 views and no comments.

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#413774 - 05/16/17 08:09 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Del Offline
Apprentice

Registered: 09/03/08
Posts: 106
Loc: ND
I've had good luck using the 'Live Help' button at the top right of this page. I've used it to 'chat' with the help desk before. I don't think they are open until 10AM PST.
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#413851 - 05/17/17 05:32 AM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8214
Loc: Melbourne, Australia
2bSolo, where are you calling from, e.g. what timezone?

Are you sure that there would/should be somebody available at the time(s) you called?

And yes, did you try the chat?

I've occasionally sent support requests by email that have taken a long time to get a response to. I haven't ever needed to try telephone support, so I cannot answer that part.
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#413861 - 05/17/17 06:12 AM [RealBand] Re: Contacting PG Music Technical Support [Re: VideoTrack]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 184
I live in Florida, so I always subtract three hours. I have called in the afternoon and early evening. I get the recording. If I leave a message, no one responds.

I will try the Live Help. Usually I get someone on the Sales side with that.

Like I said, it has just been this way for the last few weeks. I thought something might have changed at the company.

Thanks for the responses.

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#414194 - 05/19/17 08:48 AM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Catherine Offline
PG Music Staff

Registered: 05/24/02
Posts: 47
Hi there,

I have sent you a private message.

Thank you!

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#414244 - 05/19/17 04:35 PM [RealBand] Re: Contacting PG Music Technical Support [Re: Catherine]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 184
Catherine,

So where is that private message?

2b

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#414254 - 05/19/17 05:16 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13457
Loc: Australia
Did you check under 'My Stuff | Messages' ? It's necessary to scroll to the top of the thread to be able to see this option.

If a message is there, you should have a flashing envelope.


Attachments
mystuff messages.JPG


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#414278 - 05/19/17 07:59 PM [RealBand] Re: Contacting PG Music Technical Support [Re: Noel96]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 184
Thanks, Noel. There was nothing flashing but I found it. The only message was an old one from Jim Fogle.

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.

I think I have a better chance with the Forum. Thanks for the tip on messages.

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#414334 - 05/20/17 06:22 AM [RealBand] Re: Contacting PG Music Technical Support [Re: Del]
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 184
I tried the Live Help. It is Sales. The responder didn't know anything about the PG VST's.

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#417733 - 06/13/17 07:53 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Trygve Larsen Offline
Expert

Registered: 10/08/15
Posts: 917
Loc: Philippines
Originally Posted By: 2bSolo

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.
Two people to serve 200.000 customers? OMG... No wonder they "never" respond to anything in the forum also... What would they do if it was not for all those great guys in this forum?.... I read a tread somewhere requesting more participating from PG-Music staff in the forum. It got a little better for a while and people was happy.
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BiaB 2018 Audiophile, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM
My tracks on Soundcloud; https://soundcloud.com/trygve-larsen
The Universe = Uni-verse ie one song.

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