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#444808 - 12/13/17 05:45 AM [Help! Tech S.O.S (Off topic)] Possible scam - windows update notification
Notes Norton Offline
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I had a notification on my browser telling me to update Windows to the latest version (I have 10586.1176) as Windows will not provide security updates for this version anymore.

Now I am using an old Win10, as the first big update caused my printer to malfunction. But I suspect this is a scam and possibly some kind of malware (virus, ransomware, etc.)

I didn't click on anything when this appeared, so that makes it even more suspicious.

Going to my settings it tells me Windows is up to date

HOWEVER.....

I googled microsoft ends security updates for windows 10 version 10586.1176 and this showed up:
https://support.microsoft.com/en-us/help/4041689/windows-10-update-kb4041689

I know there are some computer pros here, does anyone know anything about this?

Thanks.
Notes
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#444840 - 12/13/17 07:14 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
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Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
You are probably SOL unless you upgrade. Current version is 1709. 1511 is fairly ancient by MS standards.

I would upgrade through Windows Update though instead of the browser just in case you have some bug....

P.S. - Windows Update history would show your previous updates.
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BIAB/RB 2018, Pro Tools 12.8, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
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#444856 - 12/13/17 08:04 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Guitarhacker Offline
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Send me 10 bitcoins within 48 hrs and I'll have my people in Bangladesh install that update for you.
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#444861 - 12/13/17 08:13 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
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Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
1709 finished installing on my laptop and PC yesterday. It was a major update or as MS says, "Featured" update.

So MS may have been trying harder than normal to getting you upgraded.

When you click on that update after it's installed, it will list out all of the "NEW" features they added which I've already disabled as many as possible.

Luckily the folks at "Classic Start Menu" were all over it and that updated too for me.
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#444862 - 12/13/17 08:25 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: sslechta]
Larry Kehl Offline
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Registered: 06/04/00
Posts: 1969
Loc: New Mexico
Correct

Notes, you need to either allow a Feature update to a version or two newer (16?? - forget number before 1703, 1703) or even current 1709 or take that machine offline because it sounds like you are NOT a "down in the bowels," command line level, registry hacking, and Group policy editor, and & services inspector - e.g., GEEK.

Larry
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#444867 - 12/13/17 08:53 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
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Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
Unfortunately the more complex Win10 gets over time the harder it is to keep it offline and not update. M$ wouldn't do that on purpose would they?!?! smile
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Steve

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#444880 - 12/13/17 10:07 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
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Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
So I just discovered that my SSD 250 Gig C:\ drive on the laptop was full.

Found that during the update, M$ turned hibernation back on which created a new 15 Gig file. (I re-disabled it.)

They added a 4 Gig Page file even though I still had virtual memory turned off. (I deleted that.)

They also cloned the C:\Windows directory to Windows.OLD. The OLD directory is 90 Gig. (I will delete the .OLD directory after a few days to make sure nothings in there that I need.)

So just in one major update, they chewed up over 110 Gigs of disk space.

Nice of them to let folks know that. Geez M$, cleanup after yourself.
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Steve

BIAB/RB 2018, Pro Tools 12.8, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
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#444895 - 12/13/17 11:43 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Notes Norton Offline
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Registered: 07/06/00
Posts: 4222
Loc: Fort Pierce, Florida, U.S.A.
Thanks to all.

Long ago a big update came down and it caused my printer to stop working. I reverted back to the previous version. I think it was the first "featured" update for Win10. Since then I've been getting security updates and they haven't informed me about a major update since.

I'm in settings->Update & Security and checking for updates, and it a couple of Intel display updates in, and now says I'm up to date.

So I guess I need to go to microsoft's website and see if I can download from there.

Hopefully my printer will work, they've had a long time to add the driver or fix whatever was wrong. It was purchased during the Win8 days, and it's a Canon laser printer, so it's not some obscure relic.

Thanks again for the info. I'm a musician, and not also a geek (unfortunately) and when something comes down unsolicited, I find it wise to be suspicious.

Notes
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#444898 - 12/13/17 11:51 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
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Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
Originally Posted By: Notes Norton
I'm in settings->Update & Security and checking for updates, and it a couple of Intel display updates in, and now says I'm up to date.

So I guess I need to go to microsoft's website and see if I can download from there.


Hey Notes, I'm confused at this. Are you saying that Update & Security says you are up-to-date and you do not believe you are?

Click the "View installed update history" link from that page. It's just under the "Check for Updates" button.

That should list out the last updates installed, if you could provide to us that would be great. All my last "Quality" updates have Version 1709 in the title.

You should not have to go to an external web page to update.
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BIAB/RB 2018, Pro Tools 12.8, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
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#444911 - 12/13/17 12:55 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Notes Norton Offline
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Loc: Fort Pierce, Florida, U.S.A.
Exactly. And the last updates were for Intel display items.

About still has me @ the 10586 version so I went to Microsoft, downloaded the Microsoft update assistant, Windows10Upgrade9252.exe and it analyzed my system and started downloading.

Obviously a huge download, as it has been running for about a half hour and it's only about 10% down. But then, I have a slow DSL connection, I'm about 3 miles from the end of the fiber optics, so all I can get is what ATT calls DSL Lite which I believe is .768Mbps max.

It's the price of living in near paradise. There is a 15 mile stretch of road, with a protected wetlands to the west, and to the east a 2 mile wide lagoon, a thin barrier island, and the Atlantic Ocean. Most of the lots are 50 acres or more, with only about a half dozen dead end spur streets coming off where people subdivided their lots before zoning said "no-no". I live on a half acre, one lot away from the big mansions in a 900 sq ft house originally built as a fishing cottage. 10 homes on this dead end street that was a portion of the original owner's 56 acre lot.

I'm 32' above sea level (a mountain for Florida) on the top of an ancient sand dune, and thanks to the water, it's a micro-climate, about 10 degrees cooler in the summer and 10 degrees warmer in the winter than the rest of the area.

I've been typing away for a while, and it's now 13% downloaded. It says I can keep on working, I can choose when to start the update, and if I don't like it, I can go back.

Of course, I did a full Acronis back-up before starting the download.

I wonder what spyware MS is going to install now laugh -- I know it's the price to be paid.

Notes
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#444913 - 12/13/17 01:18 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Teunis Online   content
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Registered: 12/20/16
Posts: 122
Loc: Gold Coast, Queensland, Austra...
Hi, on the start (Windows) icon (usually bottom left corner) right click and select run. In the run box type "winver" with the quotes. That will show what version you are running. Version 1709 is large and does take time.

To get shy of the Windows.old it is best to do a Windows clean of the drive. It won't let you delete it as such ( not easily anyhow).

I also ran out of room even though I had RealTracks on a different drive. I picked up about 20Gig moving all BIAB to a different drive. This was a simple task albeit time consuming.

Hope this helps

Tony


Edited by Teunis (12/13/17 01:19 PM)
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#444917 - 12/13/17 01:49 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
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Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
Good tips Tony, thanks!
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Steve

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#444921 - 12/13/17 02:05 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Notes Norton Offline
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Loc: Fort Pierce, Florida, U.S.A.
Thanks Tony.

The d/l is 30% now. But it's only about 5:PM and we don't have a gig today.

I've had no trouble with the old build, and hopefully won't have trouble with the new. They've probably had it out long enough to get the bugs worked out.

So I'm wasting time, not doing anything too productive, as I don't want to be in the middle of something important when it gets done, and in case it doesn't work out, I've made a disk image of my HD so if I have to revert, and I do anything important now, it might get lost.

Anyway, I'm glad it's a real MS upgrade and not somebody scamming me.

Now I did get one of those calls yesterday evening, (with thick Asian accent) "This is Microsoft calling to tell you that you have a problem with your Windows software..." at which time I told him, "I have an Apple computer" and hung up.

Notes
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Bob "Notes" Norton smile Norton Music
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#444924 - 12/13/17 02:16 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Teunis Online   content
Apprentice

Registered: 12/20/16
Posts: 122
Loc: Gold Coast, Queensland, Austra...
I love those "I am from Microsoft" calls. I got one when I first retired.

I said "oh thanks for the call. I am so lonely with no one to talk to can we chat"

He hung up on me.

Tony
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#444939 - 12/13/17 03:44 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Notes Norton Offline
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Registered: 07/06/00
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My wife told them "My husband will fix it, he works for Microsoft."

I told one, "Let me put you on hold while I start my computer", hit the hold button, and checked about hour later, he was no longer on the line.

I figured the more time of his I waste, the less time he has to nail an innocent.

Notes
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Bob "Notes" Norton smile Norton Music
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#444949 - 12/13/17 04:28 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
rharv Offline
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Registered: 05/30/00
Posts: 18591
Loc: Marysville, Mi. USA
I like acting all excited about their deal and say 'Explain it to me in detail" .. then set the phone down and let them talk for a while.

Every time I've done this, when I went back to the phone they had hung up. Only one ever called back. He said 'I think we got disconnected'. I said 'Nope, I set the phone down and you talked a while, then hung up'. At which point he hung up again.
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#445043 - 12/14/17 05:55 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
Notes Norton Offline
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Registered: 07/06/00
Posts: 4222
Loc: Fort Pierce, Florida, U.S.A.
I went to bed after midnight, it still wasn't done. This morning it was ready.

Not without minor problems, so I'll start a new thread.

Notes
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Bob "Notes" Norton smile Norton Music
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#445150 - 12/14/17 02:47 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Teunis]
sslechta Offline
Expert

Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
Originally Posted By: Teunis
To get shy of the Windows.old it is best to do a Windows clean of the drive. It won't let you delete it as such ( not easily anyhow).


Correct sir. I ran Administrative Tools-->Disk Cleanup and clicked the "Clean up system files" button. I made sure to check all the file boxes and there was a Windows Update files in there somewhere. After I ran that the 90+ Gig Windows.old directory was gone.
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Steve

BIAB/RB 2018, Pro Tools 12.8, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
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#445475 - 12/16/17 07:01 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
jazzmammal Offline
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Registered: 06/08/05
Posts: 6370
Loc: Redondo Beach, Ca.
Very interesting thread. I had just noticed that my system drive suddenly lost a lot of free space. I used Explorer to open the C drive and the last item on the list is Windowsold and it shows as 85.5 gigs. Why not just delete that folder?

Bob
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#445477 - 12/16/17 07:07 AM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: Notes Norton]
sslechta Offline
Expert

Registered: 12/27/13
Posts: 980
Loc: St. Louis, MO. USA
Bob, in some cases Windows will keep some files in use. In that scenario you wouldn't be able to delete the folder as it would say some files are in use. When I looked in the folder, it looks like it had made backups of Program Files and Program Files (x86). Anyhow, if it deletes, go for it. I waited a couple of days after the Windows Update to make sure everything was working fine on my machine.

The Disk Cleanup option can at least wipe the folder if you cannot do it manually.
_________________________
Steve

BIAB/RB 2018, Pro Tools 12.8, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win10, Dell Precision T5400, 1 TB SSD, 2 TB HD, 32 GB Memory, Focusrite Scarlett 18i20 Interface

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#445556 - 12/16/17 02:16 PM [Help! Tech S.O.S (Off topic)] Re: Possible scam - windows update notification [Re: sslechta]
Teunis Online   content
Apprentice

Registered: 12/20/16
Posts: 122
Loc: Gold Coast, Queensland, Austra...
Might I suggest you keep Windows.old until you are sure your system is ok. Windows.old is your recovery version. Once you are sure you're safe then run the cleaner over it.

However if you were to revert back the first thing Windows would do is update again.

Tony
_________________________
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