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I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........

It has still not arrived yet! That is almost 2 full weeks.

That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........

I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!

I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.

That is what any reputable business would do........

Bob B.

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Your experience is not normal, I agree. Give PG Music Sales a call in the morning. Was your order for the audiophile version on a hard drive? They ship later; I just got mine two days ago.


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Like Matt mentioned, do give PG Music a call. I'm confident to state that they will certainly be responsive and take whatever steps are required to track/ensure your delivery.

And yes, I understand that the HDD versions may have been dispatched later.

PS: Also, I guess no one is absolutely sure to say that the issue lies with PG Music. It may be a delivery problem which is out of their hands?


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F

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I am signed up for UPS notifications. My delivery was delayed several days, first due to winter weather, and then apparently the UPS truck broke down. But it was shipped pretty timely from PGMusic.

I would definitely give them a call or do an online chat to see if they can check the status. If already shipped, they should have a shipping ID number.


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I agree the same what fiddler2007 said:

One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F

Greetings from Finland,
popboy
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Just FYI, The post below is a different Bob B., not me, Bob Buford. Just to clarify here. smile

Originally Posted By: BBB
I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........

It has still not arrived yet! That is almost 2 full weeks.

That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........

I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!

I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.

That is what any reputable business would do........

Bob B.



Hey BBB

I was told when I placed my order that the HD version was still being checked out and there would be a delay in shipping it. So I wasn't concerned when it took a while. I think we're all fortunate to have such an amazing product and a great bunch of folks getting it out there and in our hands. Next to my guitars, my BIAB is my most important piece of musical gear in my songwriting and producing arsenal. Actually I could always replace my guitar. BIAB...not so much. Thanks, PGM. You guys rock.

Buford cool

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It looks like the order date was Fri Dec 8 and ship date was Mon Dec 11, please contact us so we can confirm this and look into it further.


Andrew
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Hi Andrew and everyone else,

I only ordered the program upgrade this time and set three of the jazz video real tracks...... All on a 32 GB thumb drive.......

I appreciate all your replies.

If it does not arrive today I will contact you Andrew thanks for reaching out.

BBB

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Why assume the fault is at the PG Music side, and not the courier, preemptively trashing one of the best functioning companies in the music biz just to learn that the company did exactly like they should, and in time?

I think an apology would be in order.

Well?

Last edited by LtKojak; 12/22/17 09:29 PM.

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Originally Posted By: BBB

I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
Bob B.


Maybe this is the crux of the matter? whistle

I wonder why the OP waited two weeks? I surely wouldnt have.
Just my two penn'orth.


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Not like PG Music but what really turns me off is someone asking for free stuff right out the gate.

Best to you, and my bet is they will correct the issue, if indeed they are aware of the issue in the 1st place.

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Pepe,

Aren't you being a little dramatic?

Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........

Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only

Certainly not the entire company and its products! Like your comments suggest.......

Regards,

BBB

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Originally Posted By: BBB
Pepe,

Aren't you being a little dramatic?

Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........

Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only

Certainly not the entire company and its products! Like your comments suggest.......

Regards,

BBB



Overly dramatic? Please read your own posts.
It's EVERYONE'S business if you post publicly.
So you ordered Friday and they ship Monday - how can that be bad service?


Old Guys Rule.The older I get,the better I was!
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Originally Posted By: BBB
Pepe,

Aren't you being a little dramatic?

Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........

Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only

Certainly not the entire company and its products! Like your comments suggest.......

Regards,

BBB





Did you get it yet?

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Danny,

I'm far from being a mooch.......... But when part of the Company, namely the shipping department drops the ball,

It's usually a nicety to say they're sorry and maybe throw some freebies......

But we're all entitled to our opinions so I hope you have a great Christmas and a happy new year......

BBB

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Hey Pepe,

The shipping department screwed up the order did not go out on Monday.....

Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.

I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!

So please go away and mind your own business........ That will probably be a first for you!

I finally got my order, and even though it's late it Is usual I love it!

BBB

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Originally Posted By: BBB
Hey Pepe,

The shipping department screwed up the order did not go out on Monday.....

Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.

I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!

So please go away and mind your own business........ That will probably be a first for you!

I finally got my order, and even though it's late it Is usual I love it!

BBB


BBB, YOU made it PUBLIC so its not a Private matter any more.
It is YOU who's making it a Big Deal by banging on about it and panhandling for Freebies on the back of it.
Go and enjoy your B2018 and have a great Christmas.


Old Guys Rule.The older I get,the better I was!
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Originally Posted By: BBB
The shipping department screwed up the order did not go out on Monday

So you say...?

Originally Posted By: BBB
Don't challenge my right to be upset

So now getting upset is a right? What article of the constitution is this mentioned? Well, this very thought, being delivered in some comedy program, would be funny, but as it's coming from a real human being, I find it that's the saddest thing ever to think about in Christmas. Who hurt you so bad...?

Originally Posted By: BBB
This is not your business

Why did you post here, then?

Originally Posted By: BBB
And you never should've been involved in the first place

You shouldn't've posted in the first place, then.

Originally Posted By: BBB
I could care less about your opinion

Yet, here you are...

Originally Posted By: BBB
This is between me and PG music

It was until you chose to post here. Why did you post here in the first place, uh? Bullying your way to a freebie?

Originally Posted By: BBB
you are the only one that is making it a big deal

Yet, here you are... again!

Originally Posted By: BBB
I am extremely happy with PG music throughout the years

That didn't prevent you to make such a pathetic attemp of getting a freebie.

Originally Posted By: BBB
So please go away and mind your own business

You must have serious deficiencies in the reading/comprehension dept. It was YOU that posted here IN THE FIRST PLACE. Being a PUBLIC Forum, by definition, makes it not only MY business, if I decide to get involved, but everybody's business. Precisely, to all 26,783 Registered Users and everybody else that reads it, that's not registered, making an estimate of about 90,000 persons. You didn't think this through at all, didn't you...?

Originally Posted By: BBB
That will probably be a first for you!

As I was not the only one that responded to you, but the one being singled out by you, my guess is that it was my post that, in your own contorted, feeble mind ruined the possibility of having a freebie. If that was the case then GOOD! Justice was made!

Originally Posted By: BBB
I finally got my order, and even though it's late it Is usual I love it!

Great! Now you can go back and sulk in the corner of your room, all by yourself, thinking about that freebie that slip through your fingers like sand... the more you want to hold to it, that more that it slips away...

Have a very un-merry Christmas and an extremely miserable New Year.

Last edited by LtKojak; 12/25/17 08:55 AM.

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Wow Pepe!Tell him like it is.Who loves ya baby!Marry me!Happy Christmas,Lootenant.
Wendy


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