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#446624 - 12/21/17 08:21 PM [Band-in-a-Box for Windows] BIAB 2018 PROBLEMS
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
I installed BIAB 2018 on my Dell computer running windows 10 and have some issues. When I start BIAB I get a popup window at the bottom right that says "Windows Audio Session Error: Could not select the default input device. The error number is -9985". Never saw this with BIAB 2017. When I load an existing song that worked on 2017 when I play it there is a delay in the display changing chords and they are not in sync with the audio. On a fast song it is about 2 beats delayed and on a slow waltz it is about 1 beat late.

Another more serious problem is after I install the program I can run it and close it and start it up again without any problem but if I shut the computer down and start it up again then I can't run BIAB again without re-installing it. I get an error that says "bbw.exe - Bad Image, ****.dll is either not designed to run on windows or it contains an error", *** is the full file path and it repeats this error for 3 different .dlls I have re-installed the program and installed the updates 3 times with the same result each time.

Anyone else run into these problems?


Edited by 16inchviola (12/21/17 08:24 PM)

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#446625 - 12/21/17 08:27 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16841
Loc: Hudson Valley & Lake George NY
Hello and welcome to the forum. The first error was seen in early versions of BIAB 2018 but was fixed with a patch. Go to the grey Support tab above and download and install the latest build. If you’ve done that, go to Options, Preferences, Audio and change From WAS driver to MME or, if you have it, ASIO.

About the second problem, try locating BBW.EXE in the /BB folder, right click and select Run as Administrator. If that doesn’t work, turn off your antivirus program during the install.

If these do not resolve your problems please call PG Music Support. They are really excellent and will get you running.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#446629 - 12/21/17 08:42 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Thanks for the quick reply Matt, I tried your suggestion to run as an administrator and it didn't work. The other suggestions will take some time.

Thanks

Jack

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#446630 - 12/21/17 08:43 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16841
Loc: Hudson Valley & Lake George NY
Good luck!
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#446636 - 12/21/17 09:19 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
I turned off my antivirus and reinstalled BIAB and everything seems to be working fine. Thank you so much for your help.

Jack

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#446679 - 12/22/17 05:55 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16841
Loc: Hudson Valley & Lake George NY
Excellent! Have fun now.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#446794 - 12/22/17 07:46 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Well, I thought it was fixed until I started BIAB today and it wouldn't start again. Same error messages as before so I turned off my antivirus and re-installed BIAB again and installed all the update patches and I am back where I started with the sound not being matched with the chord changes in the display.
With the time difference for customer support it hasn't worked out that I can call support for their help. I tried the chat support and they just told me to call customer support.

Such is life.

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#446795 - 12/22/17 08:25 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16841
Loc: Hudson Valley & Lake George NY
BIAB defaults to using a WAS driver in Options, Preferences, Audio. Try MME or ASIO.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#446888 - 12/23/17 10:27 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Changing to MME seems to fix the timing problem but I am still stuck with the not loading problem.
Thanks

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#446890 - 12/23/17 10:29 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16841
Loc: Hudson Valley & Lake George NY
Some progress is good. Would you please restate what is wrong with "not loading" now? I don't want to misunderstand from the original two problems.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#446901 - 12/23/17 11:34 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
musiclover Offline
Expert

Registered: 08/13/09
Posts: 1447
Loc: Ireland
Hi and welcome to the forums,

Maybe you need to create an exclusion in your antivirus software as I have to do (Avast)as it does not like biab updates or Realband at all.

Just go into antivirus settings and see if that helps.

hope you get it sorted.
_________________________
Musiclover

My music https://www.youtube.com/user/donegalprideofall

Windows 7 and 10 (32 bit) M-Audio Fast Track Pro,Band in a Box 2018 Cubase 5.0 and Cubase elements 7.0.

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#446944 - 12/23/17 05:24 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Another more serious problem is after I install the program I can run it and close it and start it up again without any problem but if I shut the computer down and start it up again then I can't run BIAB again without re-installing it. I get an error that says "bbw.exe - Bad Image, ****.dll is either not designed to run on windows or it contains an error", *** is the full file path and it repeats this error for 3 different .dlls I have re-installed the program and installed the updates 3 times with the same result each time.

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#446957 - 12/23/17 06:19 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
CoolBreeze Offline
Enthusiast

Registered: 12/07/17
Posts: 67
I'm not all that familiar with Dell, but I do use Avast and Malwarebytes, and I've never had to do anything extra to exclude them.

As an extra precaution I do put Avast into silent mode when I install. It sounds to me like it might be a 3rd party anti-virus, or an app that Dell has that is preventing the install. I thought I saw another user have a problem with the updates being flagged by their anti-virus, which AV protection do you use?
_________________________

Windows 10 build 16299
2018 UltraPak
i7-4700MQ @ 2.4GHz
RAM: 24 GB
Lexicon Lambda
Alesis VX49

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#446959 - 12/23/17 06:22 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: musiclover]
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Thanks, I'll see if I can figure out how to do that.

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#446962 - 12/23/17 06:51 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16841
Loc: Hudson Valley & Lake George NY
I was just thinking that. You are correct, disabling the antivirus should be tried.
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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PG Music News
Beginners Help - Muting the Melody Notation

Visit our Beginners Forum, and you'll notice our amazing Forum Community helping out new program users!

Like this recent post regarding Muting the Melody Notation: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=458716 - Forum user Matt Finley did a great job of answering the new program user!

Our Beginners Forum really is a great resource for new program users!

Q: When I have entered chords and notation for a song, is it possible to mute the notation and just have the chords playing? This would be helpful for when I just want the chord backing track but want to read the notation.

A: There are several ways to do this. The easiest is probably to use the Mixer window and change the volume slider to zero for the Melody track. Or, hit the Mute icon on the Mixer for the Melody Track.

Another way, with more control rather than all or nothing, is to press F5 at the measure where you want to mute, and select mute or change the volume to zero. Later, press F5 and select Return to Normal, or change the volume back.

Introducing... RealTracks Artists David Wise & Shelly Justice!

For the first time ever Band-in-a-Box® can generate backing vocals with some amazing "oohs" and "aahs" vocal arrangements with RealTrack Set 278: Shiny Vocals Oohs and Aahs! Add male or female parts by renowned Nashville vocalists David Wise and Shelly Justice, and you'll LOVE the results!

David and Shelly have recorded with many different artists, including CeCe Winans, Dolly Parton, Don Henley, Donnie McClurkin, Jeremy Camp, Lady Antebellum, OneRepublic, Steve Green, and more!

RealTrack Set 278: Shiny Vocals Oohs and Aahs includes a three-part, six-voice arrangement – which you can use all together in your song or individually for more delicate textures! Listen to the demos for RealTracks Set 278 here.

Purchase RealTrack Set 278: Shiny Vocals Oohs and Aahs for just $29 here. It's also included in the Band-in-a-Box® 2018 for Windows PlusPAK, UltraPAK, and Audiophile Edition.

Learn more about Dave & Shelly when you visit their RealTracks Artist Bio page:
David Wise: http://www.pgmusic.com/realtracks.artists.php?a=150
Shelly Justice: http://www.pgmusic.com/realtracks.artists.php?a=151

#TechTipTuesday - Band-in-a-Box® Patch Updates

If you're ever experiencing an issue with your Band-in-a-Box program, make sure you have the most recent patch update for your version - this can be done at http://www.pgmusic.com/support.updates.win.htm.

Patch updates are released frequently, and are created by our development team to fix any reported bugs, tweak existing features within the program, update demos and other files as needed, and more!

To find out which version of the program you have, visit Help | About Band-in-a-Box within the program. You will see the full version number listing as:
Band-in-a-Box® for Windows
Version 2018 (512)

The number in parentheses is the build number. As you can see, my Band-in-a-Box is up to date and will continue to stay that way because I've selected "Automatically check for updates every 7 days" within the Help | Check for Updates.... option (you can set the number of days to a different number). This window will also look to see if you're version is up to date, so you don't technically have to visit http://www.pgmusic.com/support.updates.win.htm if you didn't want to!

Once you've installed your patch update (make sure the program is closed when you're doing this), give it another try - if you are still experiencing the same issue you can report it by contacting us directly, or you can post your result to the Forum thread that also announces the patch update, like our recent Band-in-a-Box 2018 Build 512 Update (Feb 15) post.

YouTube Find - How To Play SLOW A7 BLUES Guitar Solo With 4 NOTES

Check out one of EricBlackmonGuitar's latest videos, How To Play SLOW A7 BLUES Guitar Solo With 4 NOTES and you'll hear a great Band-in-a-Box backing track!

http://www.pgmusic.com/?vid=blJPIX-9YbE

...and you'll also learn how to play blues with just a few notes!

A Little Bit Of Me Music Video!

A great music video created by forum user Floyd Jane! https://youtu.be/qPrejgnwb4M?t=3600

This song was featured in a detailed "The Birth of a Song" video created by Floyd Jane - watch the complete video here:
http://www.pgmusic.com/?vid=qPrejgnwb4M

RealBand 2018 Build 5 Update Available!

RealBand 2018 customers can download the latest free patch update here: http://www.pgmusic.com/support.realband.htm#2018_5

Summary of Changes for Build 5
Added: When generating the input file for saving as an MGU/SGU SongMode128= is saved to the input file.
Added: Localization support for 2018.
Added: flyby hints to new dialogs.
Fixed: Save As with a filename greater than 128 chars could cause an error 123 plus access violation.
Fixed: Rebooting RealBand after a filename with 128 chars was saved could cause an access violation.
Fixed: Pressing the Change button in the Event List Window could result in an access violation if an event was not a Note event.
Fixed: When running in Win 10, and using BBW or PT to generate audio harmonies, an error would occur saying that you need BB 2011 or PT 12 to generate audio harmonies.
Fixed: Midi Thru Method was not being saved to the .INI file. It always reverting to Track-Specific when booting up RealBand, even if the user manually changed the setting to Global in the Midi Thru Settings dialog.
Fixed: Delete All Notes on This Peg menu item in notation window right-click menu was missing.
Fixed: Potential crash on exit (having to do with the DLL attempting to free up a dynamic array that was passed to it).

Band-in-a-Box® 2018 Build 512 Update Available!

Band-in-a-Box® 2018 for Windows customers can download the latest free patch update here: www.pgmusic.com/support_windowsupdates.htm#512

Summary of changes for Build 512 since 510 (Feb 15 2018):
Fixed: "Load SoundTrack Song" and "Load song with RealDrums Audio" buttons in the Sound Track dialog were not working.
Fixed: After returning Band-in-a-Box to factory settings the File Open dialog would default to the bb\Data\Lib directory.
Fixed: Choosing a custom chord sheet font would ignore any color choice made in the font selection dialog.
Fixed: Drum names were sometimes truncated in the RealDrums MultiDrums and Quicklist dialogs.
Fixed: Exporting a MIDI file might cause the error, "MIDIConv.exe no found".
Fixed: Mixer changes were not undoable, and would not cause user to be prompted to save their song when exiting.
Fixed: Static in RT2438 and other various RealTracks fixes.
Fixed: StylePicker database various updates. Some styles were displaying the wrong feel (swing/even) in notation. A few styles incorrectly showed missing Drums.
Fixed: The audio latency setting would increase every time leaving the Windows Audio Devices dialog.
Fixed: The Download Manager folder name defaulted to 2016 instead of 2018.
Updated: Help file.

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