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#448679 - 01/02/18 04:32 PM [Band-in-a-Box for Windows] Is PG support closed for holidays?
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.

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#448739 - 01/03/18 03:12 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Mike Laatz Offline
Apprentice

Registered: 10/25/06
Posts: 207
Loc: South Africa
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
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Mike Laatz
Cape Town

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#448748 - 01/03/18 05:09 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
hahaha! True

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#448764 - 01/03/18 05:52 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 17512
Loc: Hudson Valley & Lake George NY
They posted their holiday support hours but they should be open today, Pacific time zone.
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BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#448804 - 01/03/18 07:49 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
jford Online   content
Veteran

Registered: 12/20/00
Posts: 10608
Loc: Pensacola, Florida
I suspect they are swamped with the holidays and the new release coinciding.
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John

HP Win10Pro-64, 8GB
ASUS Win10Pro-64, 16GB
HP Win7Pro-64, 8GB

H/W-Behringer U-Phoria UMC404HD, Casio Kbds
S/W-BB/RB2018/Sonar/Reaper/Studio One/Samplitude/MixBus/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web-http://www.sus4chord.com

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#448924 - 01/03/18 05:21 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.

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#449069 - 01/04/18 11:55 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Kent - PG Music Online   content
PG Music Staff

Registered: 11/05/08
Posts: 1124
Hi guys,

We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.

If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.

Thanks,
Kent
PG Music

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#449233 - 01/05/18 06:50 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.

Thanks


Edited by joden (01/05/18 06:51 AM)

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#449311 - 01/05/18 12:27 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13525
Loc: Australia
Joden,

There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#449340 - 01/05/18 02:25 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 668
ok, thanks Noel. I'll try that

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