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#448679 - 01/02/18 04:32 PM [Band-in-a-Box for Windows] Is PG support closed for holidays?
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.

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#448739 - 01/03/18 03:12 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Mike Laatz Offline
Apprentice

Registered: 10/25/06
Posts: 206
Loc: South Africa
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
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Mike Laatz
Cape Town

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#448748 - 01/03/18 05:09 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
hahaha! True

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#448764 - 01/03/18 05:52 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 16536
Loc: Hudson Valley & Lake George NY
They posted their holiday support hours but they should be open today, Pacific time zone.
_________________________
BIAB 2018 PC Audiophile. Software: SONAR Platinum, Adobe Audition, Ozone, Encore; Win 10 64. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20 (2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#448804 - 01/03/18 07:49 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
jford Online   content
Veteran

Registered: 12/20/00
Posts: 10036
Loc: Pensacola, Florida
I suspect they are swamped with the holidays and the new release coinciding.
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John

#1-Win10Pro-64,8GB,7200RPM
#2-Win10Pro-64,16GB, 7200RPM
#3-Win7Pro-64,8GB,7200RPM
H/W: Onboard audio, Casio Kbds
S/W: BB/RB2017/Sonar/Reaper/Studio One/Samplitude/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web: http://www.sus4chord.com

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#448924 - 01/03/18 05:21 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.

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#449069 - 01/04/18 11:55 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 474
Hi guys,

We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.

If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.

Thanks,
Kent
PG Music

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#449233 - 01/05/18 06:50 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.

Thanks


Edited by joden (01/05/18 06:51 AM)

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#449311 - 01/05/18 12:27 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
Joden,

There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#449340 - 01/05/18 02:25 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
joden Offline
Journeyman

Registered: 02/12/10
Posts: 658
ok, thanks Noel. I'll try that

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PG Music News
Beginners Forum - Exporting from Band-in-a-Box® to a .MID File

Our Forum is amazing - an online community full of helpful program users, BETA testers, endorsers, and staff!

We include a Beginners Forum, which is a great place for Band-in-a-Box beginners to visit for discussions & resources!

This week included a very active post, Exporting from Band-in-a-Box to a .MID file. Visit this post to learn more about exporting RealTracks as .MID files, and see our friendly forum users at work!

Introducing... RealTracks Artist Colin Linden!

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Band-in-a-Box® 2018 For Windows Build 509 Update Available!

Band-in-a-Box® 2018 for Windows customers can download this free patch update at http://www.pgmusic.com/support_windowsupdates.htm#509

Summary of changes:
Added: The drop station has MP3 and WMAL (lossless WMA) quadrants added.
Fixed: "Drag Audio as MP3" setting in the Plugin settings did not work when dragging a file to Windows Explorer.
Fixed: "Pause Play until MIDI or key received" setting did not work if using WAS audio drivers.
Fixed: Band-in-a-Box Server was unable to communicate with BB2018.
Fixed: Choosing a drum kit file in the MIDI/Audio Driver Setup dialog would fail with error "Unable to install patch/drum map for...".
Fixed: Disabling "Include 2 bar lead-in" setting in the Render Song to Audio File dialog would cause videos to be out of sync.
Fixed: It was not possible to type the # sharp character into the chord sheet if using a French keyboard.
Fixed: Some Amplitube TGS files and styles were missing in certain installations.
Fixed: Song would stop playing at bar 8 after rendering to an audio file.
Fixed: The Practice Window songs would not load with error "This directory does not exist...".
Fixed: The Tip of the Day dialog was not displaying any tips.
Fixed: The Tuner, MIDI Monitor, and Drum Kit window were always displaying in English instead of the user's language.

Today is the LAST DAY of our Band-in-a-Box® 2018 for Windows Special!

Our Band-in-a-Box® 2018 for Windows special ends at 11:59 PST TONIGHT!
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Xtra Styles PAKs special pricing: http://www.pgmusic.com/xtrastyles.php?os=win

Xtra Styles PAKs - Order Now... Sale Ends January 15th!

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The recently released Xtra Styles PAK 4 has over 150 new RealStyles for Rock-Pop, Jazz, Country, and 'Folk and Beyond' styles, which work with the RealTracks included in any Band-in-a-Box® version 2017 or higher UltraPAK/UltraPlusPAK, EverythingPAK, or Audiophile Edition!

Listen to all the demos of these new Xtra Styles here, or check out this video: www.pgmusic.com/?vid=Zl_wr47d2V0

It's the LAST WEEKEND of our Band-in-a-Box® 2018 for Windows Special!

Our Band-in-a-Box® 2018 for Windows special ends on January 15th... it's your last weekend to order with some amazing upgrade pricing, Bonus PAKs, discounted Xtra Styles PAKs, and Video RealTracks bundles!

Band-in-a-Box® 2018 for Windows purchase options: http://www.pgmusic.com/bbwin.packages.htm
(learn more about the new features: http://www.pgmusic.com/bbwin.new.htm)

Bonus PAKs information: http://www.pgmusic.com/bbwin.bonuspaks_2018.htm

Video RealTracks offers: http://www.pgmusic.com/bbwin.videorealtracks.htm

Xtra Styles PAKs special pricing: http://www.pgmusic.com/xtrastyles.php?os=win

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