You need to be logged in to post on the forum
Topic Options
Index
#448841 - 01/03/18 11:20 AM [Band-in-a-Box for Windows] Can't get past "counting candidate plugins" on 2018
jireland Offline
Newbie

Registered: 12/29/17
Posts: 6
Hi all,

I'll try to put in as much detail as possible. This is regarding Band in a Box 2018 I'm running a current version of Windows 10. I installed the program to the default location (C:\bb and C:\RealBand), but put the real tracks in a folder at the root level of a portable hard drive with a fixed drive letter.

After attempting to start the program, I see a splash screen followed by a full screen window that says "counting candidate plugins". Then the program freezes while stating "counting candidate plugins". The menu bar will then give a message that the program is not responding.

If I click anywhere, I get a black box in the center of the screen, which then turns to a white box. The box is in front of everything else on the screen. Eventually a dialog asks if I would like to terminate the program or wait. Regardless of what I do, I cannot end the program/process (including via the task manager). The only way to end the program is to reboot the system.

I just recently did a system reset keeping personal files and have installed no other audio/midi programs since that reset so I don't know what could be conflicting with it.

The contents of the Plugin Scan Log are as follows:

Quote:
Plugin Scan Log

Calling Windows FFilterMapper2.EnumMatchingFilters...
... Windows FFilterMapper2.EnumMatchingFilters succeeded

Counting candidate plugins in the Enum...


Two times it did start up, but without plugins and only after the program wrote the file "MaxPluginsToScan" to the c:\bb folder. This file reads only:
Quote:
Max=0


If I delete the "MaxPluginsToScan" file, then the program goes back to freezing.

I have attempted to run it as administrator. I have turned off antivirus while installing. I have reinstalled it about 6 times, but the problem is persistent.

I did find a similar issue on the forum for version 2012 here:

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showthreaded&Number=388376&site_id=1

However, the resolution seemed to be to cripple one feature in order to fix another. Since this is six years later, I am hopeful that there is an actual fix.

I can't get a response from technical support either by email or by phone. Maybe just the holiday. Nevertheless, unless fixed, this is obviously a deal breaker. I've haven't had this severe of a problem with commercial software since Windows 95. Perhaps this was released too soon. I'm concerned about other issues that may be present in the software that I haven't even gotten to yet.

Any help would be appreciated, especially a solution. Thanks in advance.

Top
#448857 - 01/03/18 12:28 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
If there is a faulty plugin, that's been known to cause software (not just BIAB) to freeze during the boot up process? Is it possible that this is the case?

Also, it's always best to use the "Run as administrator" option when starting BIAB and RB. This can be set permanently by right-clicking on the startup shortcut, selecting properties and setting the option that's found under the Compatibility tab.
_________________________
LINKS TO MY BIAB/RB SONGS


Top
#448871 - 01/03/18 01:32 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
jireland Offline
Newbie

Registered: 12/29/17
Posts: 6
Thanks for your reply.

I did a reset of windows so I don't believe that there are any plugins other than what BiaB installed. I've not installed any other audio software.

From poking around: In the 32-Bit programs folder, the only VSTs are the two installed by BiaB. There is no VST folder in the 64-bit programs folder. If there are other plugins, I don't know where to look.

And thank you for the advice on changing the shortcut to always run in admin mode.

Oh, and I did speak to PGMusic customer service. Apparently they received over 600 tech support emails over the holiday, which explains the delay in replies.

Top
#448879 - 01/03/18 01:49 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
Try this...

1. Close BIAB.

2. Restart the computer to guarantee that all memories are fully cleared.

Now with BIAB closed and the computer rebooted, in the folder bb\Preferences...

3. Rename INTRFACE.BBW to INTRFACE.BBW.OLD (note the spelling of 'intrface')

4. Rename MYSETUP.DK to MYSETUP.DK.OLD

Also...

5. Check if there is a "MaxPluginsToScan.txt" file in this directory or any other directory. If so, rename it to "MaxPluginsToScan.txt.old".

6. Now right-click on the BIAB shortcut and select "Run as administrator" to start BIAB.

Quote:
As a note... by renaming the files, it forces BIAB to create new ones. This is equivalent to forcing a factory reset. Also, by renaming files it makes it possible to get them back if needed.


Does this help? If not...

7. Recreate the "MaxPlugInsToScan.txt" and set it to max=0 (as you've already indicated).

8. Now, once more, right-click on the BIAB shortcut and select "Run as administrator" to start BIAB.

Any joy yet?

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


Top
#448901 - 01/03/18 03:27 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: Noel96]
jireland Offline
Newbie

Registered: 12/29/17
Posts: 6
Noel,

Thank you for taking your time to help me with this.

I made the first set of changes you suggested, adding .OLD to those three files. BIAB still crashed at the start up, but it did recreate the MaxPluginsToScan file (but not the others).

I rebooted and restarted BIAB with the newly created MaxPluginsToScan file with "Max=0". BIAB did start up so thank you.

Question: does this solve the issue or does this mean it will only run without plugins?

I did attempt to install Coyote from the help menu and then restarted BIAB. It did restart, but does not show Coyote in the VST/DX Synths/Plugins window and states that there are no DXi synths installed. Is this related or is this a separate issue?

Top
#448906 - 01/03/18 04:05 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
ANTIVIRUS SOFTWARE
What anti-virus software do you use? I'm finding myself wondering if maybe this is impacting on the program. Norton and lately McAfee have created issues for some users.

I suggest that you exclude c:\bb and c:\Realband from being checked by your antivirus software.


QUESTION
Regarding your question about plugins... I'm not sure about this but I suspect that setting max=0 in MaxPluginsToScan stops BIAB from loading any plugins. That BIAB boots up with this setting is also suggesting that there might be some faulty plugin that's failing the scanning process and causing grief.


ANOTHER LOCATION FOR VST PLUGINS
Another place to look for plugins is \Steinberg - if this exists on your computer it will be off the \'program files' and \'program files x86' directories.


PLUGINSCANLOG.LOG
There's a text file in \bb\Data\Logs called "PlugInScanLog.LOG". This would be worth looking at and seeing if it stops somewhere.

The below link is to my
"PlugInScanLog.LOG" for comparison purposes. Note that you will not be able to use my file in place of yours because the Windows Registry addresses will be different. At the end of my file you will see that it says that 37 plugins were counted successfully. It would be interesting to know if you get something similar.

PlugInScanLog.LOG (Noel96)


BBWERROR.LOG
The text file BBWERROR.LOG is also worth having a look at. The latter entries are the most recent (if I recall correctly).

This file might give some added insight.


COYOTE WT
To check if it installed, have a look under \program files(x86)\Coyote\CoyoteWT.

I find that I always prefer to install it by running the BIAB installer. To do it this way, just run the minimum install and make sure the CoyoteWT is selected.


WAS AUDIO DRIVER
Under "Options | Preferences | Audio", set the driver to MME. (See the below image.)

By default, BIAB 2018 chooses WAS as the default audio driver. My experience is that BIAB is much more robust when running the the Windows MME driver.


Hope something in the above is useful!

Regards,
Noel


Attachments
mme driver.JPG


_________________________
LINKS TO MY BIAB/RB SONGS


Top
#448908 - 01/03/18 04:25 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: Noel96]
jireland Offline
Newbie

Registered: 12/29/17
Posts: 6
Antivirus is Windows Defender. I had already excluded the bb and RealBand folders from scans per another forum post recommendation.

No steinberg directories appear to exist. I did find a VST folder in the C: root directory for u-he's Protoverb and Zebra2. (I don't know how they ended up there.) However, I don't think those programs are still installed because of the OS reinstall, they do not appear in "add/remove programs", and there are no .DLL files in the folder. It must just be old data.

I'm not clear on how to upload a file to the forum so I've included the contents of the PluginsToScanLog below:

Quote:
Plugin Scan Log

Calling Windows FFilterMapper2.EnumMatchingFilters...
... Windows FFilterMapper2.EnumMatchingFilters succeeded

Counting candidate plugins in the Enum...
Plugin Enum Max was set by C:\bb\MaxPluginsToScan.txt
... 0 candidate plugins were counted.

If the number of plugins did not change since the last successful scan, this is an error-free end of the log.

Scanning candidate plugins...

The plugin scan apparently succeeded without fatal errors.


So that would suggest you are correct. That there is an errant plugin somewhere. But where...?

BBWERROR.LOG does not appear to exist in the bb folder.

COYOTE WT is installed under the PROGRAM FILES (X86)folder, but does not show up in BIAB, probably because it was never scanned. I attempted to rescan from VST/DX SYNTHS/PLUGINS > OPTIONS > SCAN FOR NEW DX PLUGINS but that had no effect.

Per your suggestion I did change the audio drive to MME.

Thank you again for your help.


Edited by jireland (01/03/18 04:39 PM)
Edit Reason: Additional items added

Top
#448910 - 01/03/18 04:32 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
Just to be sure...

1. Set the Audio driver to MME as per my instructions in the previous post.

2. Exit BIAB.

3. Rename "MaxPlugInsToScan.txt" to ".....txt.old".

4. Also rename "PlugInScanLog.log" to "....log.old"

5. Start BIAB by right-clicking and using "Run as administrator".

If BIAB halts during boot up, see what PluginScanLog says. Posting it on here is fine.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


Top
#448911 - 01/03/18 04:37 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
Also...

Check that you have the latest update of BIAB installed (my apologies for not mentioning this sooner... it's ALWAYS the best starting place).

To check this, have a look under "Help | About Band In A Box". Beside 'version 2018' there will be a number in (). This is the update number. The most recent is 508.

If your version if not current, go to the below link, download the update, install it while BIAB is closed using "Run as administrator".

http://www.pgmusic.com/support_windowsupdates.htm#508

Now start BIAB after following the 3, 4, 5 in my previous post.
_________________________
LINKS TO MY BIAB/RB SONGS


Top
#448927 - 01/03/18 05:38 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
jireland Offline
Newbie

Registered: 12/29/17
Posts: 6
Hi Noel,

Thank you for your help. I have managed to find out the problem. There appears to be some sort of issue between BIAB and the Toshiba Dynadock, which is a USB hub that also has display outputs, audio in/outputs etc. When I disable the Dynadock audio, BIAB has no problem starting up and scanning plugins.

I found this out because after one of my reboots, a got a windows pop-up that said something called DIRECT SHOW crashed previously. So I started disabling hardware to troubleshoot and the Toshiba Dynadock was the culprit. If the audio adapter is disabled in the device manager, BIAB starts without issue.

Thank you for your help. I have no idea how to resolve the issue, but I have a work around.

Thanks again.

Of course, if you or anyone else has any idea how to resolve this conflict, any help would again be appreciated. But I don't use the audio part of the Dynadock so I'm not giving up much if its not possible. Take care.

Top
#448929 - 01/03/18 06:16 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12277
Loc: Australia
Thanks for the update. That's most interesting. I haven't tried using BIAB over Dynadock but that hardware has caused me issues, from time to time, with a couple of other programs that I run.

I guess the moral of this thread is that when solving problems, it's always a good starting place to disconnect everything. Once that's done, get the program working with the computer alone and then start adding peripherals.

I've reported this thread to the developers as I'm sure it will be of interest to them.

Glad you got it all happening!

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


Top
#448939 - 01/03/18 07:38 PM [Band-in-a-Box for Windows] Re: Can't get past "counting candidate plugins" on 2018 [Re: jireland]
J. Larry Offline
Journeyman

Registered: 01/09/07
Posts: 482
I think PG Music needs to put Noel on the pay roll.

Top


PG Music News
Beginners Forum - Exporting to a .MID File

Our Forum is amazing - an online community full of helpful program users, BETA testers, endorsers, and staff!

We include a Beginners Forum, which is a great place for Band-in-a-Box beginners to visit for discussions & resources!

This week included a very active post, Exporting from Band-in-a-Box to a .MID file. Visit this post to learn more about exporting RealTracks as .MID files, and see our friendly forum users at work!

Introducing... RealTracks Artist Colin Linden!

Have you heard the newest Guitar RealTracks from Colin Linden? You can find his RealTracks with:
RealTracks Set 279: Americana: Slow Groovin' 12-8 & 16ths
RealTracks Set 280: Americana: Gritty Blues & Rockabilly Swing
RealTracks Set 287: Pop Songwriter: Acoustic Guitar
RealTracks Set 299: Rootsy Blues Guitar & Piano

Learn more about Colin and listen to demos of his RealTracks when you visit his RealTracks Artist Bio.

The Band-in-a-Box® 2018 49-PAK with 40 Unreleased RealTracks!

Our Band-in-a-Box® 2018 49-PAK is still available, and includes 40 UNRELEASED RealTracks, Video RealTracks Set 1: Pop Ballad Band, Video RealTracks Set 2: Country TrainBeat Band, 32 MIDI SuperTracks, 108 Instrumental Studies, Artist Performance Set 8: Traditional Songs Sung by Béatrix Méthé, 40 AmpliTube Presets & 37 Associated Styles, and 52 Loops!

Add this to your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase for just $49! Purchasing an UltraPAK or Audiophile Edition? As of January 16th, the 49-PAK is included in your purchase (uncompressed RealTracks files for the Audiophile too)!

Learn more about the 49-PAK and listen to demos at http://www.pgmusic.com/bbwin.49pak.htm

Band-in-a-Box® 2018 For Windows Build 509 Update Available!

Band-in-a-Box® 2018 for Windows customers can download this free patch update at http://www.pgmusic.com/support_windowsupdates.htm#509

Summary of changes:
Added: The drop station has MP3 and WMAL (lossless WMA) quadrants added.
Fixed: "Drag Audio as MP3" setting in the Plugin settings did not work when dragging a file to Windows Explorer.
Fixed: "Pause Play until MIDI or key received" setting did not work if using WAS audio drivers.
Fixed: Band-in-a-Box Server was unable to communicate with BB2018.
Fixed: Choosing a drum kit file in the MIDI/Audio Driver Setup dialog would fail with error "Unable to install patch/drum map for...".
Fixed: Disabling "Include 2 bar lead-in" setting in the Render Song to Audio File dialog would cause videos to be out of sync.
Fixed: It was not possible to type the # sharp character into the chord sheet if using a French keyboard.
Fixed: Some Amplitube TGS files and styles were missing in certain installations.
Fixed: Song would stop playing at bar 8 after rendering to an audio file.
Fixed: The Practice Window songs would not load with error "This directory does not exist...".
Fixed: The Tip of the Day dialog was not displaying any tips.
Fixed: The Tuner, MIDI Monitor, and Drum Kit window were always displaying in English instead of the user's language.

Today is the LAST DAY of our Band-in-a-Box® 2018 for Windows Special!

Our Band-in-a-Box® 2018 for Windows special ends at 11:59 PST TONIGHT!
It's your last chance to order with some amazing upgrade pricing, Bonus PAKs, discounted Xtra Styles PAKs, and Video RealTracks bundles!

Band-in-a-Box® 2018 for Windows purchase options: http://www.pgmusic.com/bbwin.packages.htm

Bonus PAKs information: http://www.pgmusic.com/bbwin.bonuspaks_2018.htm

Video RealTracks offers: http://www.pgmusic.com/bbwin.videorealtracks.htm

Xtra Styles PAKs special pricing: http://www.pgmusic.com/xtrastyles.php?os=win

Xtra Styles PAKs - Order Now... Sale Ends January 15th!

Hurry... all of our Xtra Styles PAKs on SALE, but only until January 15th! Purchase any Xtra Styles PAK (1 - 4) for just $29 each! (reg. $49) http://www.pgmusic.com/xtrastyles.php?os=mac

The recently released Xtra Styles PAK 4 has over 150 new RealStyles for Rock-Pop, Jazz, Country, and 'Folk and Beyond' styles, which work with the RealTracks included in any Band-in-a-Box® version 2017 or higher UltraPAK/UltraPlusPAK, EverythingPAK, or Audiophile Edition!

Listen to all the demos of these new Xtra Styles here, or check out this video: www.pgmusic.com/?vid=Zl_wr47d2V0

It's the LAST WEEKEND of our Band-in-a-Box® 2018 for Windows Special!

Our Band-in-a-Box® 2018 for Windows special ends on January 15th... it's your last weekend to order with some amazing upgrade pricing, Bonus PAKs, discounted Xtra Styles PAKs, and Video RealTracks bundles!

Band-in-a-Box® 2018 for Windows purchase options: http://www.pgmusic.com/bbwin.packages.htm
(learn more about the new features: http://www.pgmusic.com/bbwin.new.htm)

Bonus PAKs information: http://www.pgmusic.com/bbwin.bonuspaks_2018.htm

Video RealTracks offers: http://www.pgmusic.com/bbwin.videorealtracks.htm

Xtra Styles PAKs special pricing: http://www.pgmusic.com/xtrastyles.php?os=win

Forum Stats
26949 Members
49 Forums
49663 Topics
406425 Posts

Max Online: 2434 @ 11/14/17 12:37 AM
Newest Members
Mycroft, producerjayyang, RKing, Ellisonling, WVC20

26947 Registered Users
Top Posters (30 Days)
Noel96 328
VideoTrack 293
Matt Finley 268
jford 151
MarioD 137
sslechta 125
David Snyder 121
furry 118
Janice & Bud 111
Jim Fogle 108
Today's Birthdays
heinzb, Railfan, RobC, Tommi, what_now