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#453874 - 01/26/18 12:53 PM [Band-in-a-Box for Windows] Support: NO ONE HOME ???
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 129
Since ver 2018 it is the first time I have experienced this and now whenever I have called the support phone number I am left with a message and no one picks up. It never used to be that way and I am very disappointed. I realize that there are times when there are too many calls and you might get the message but now it happens every time I try to call and yes I do call during regular hours. In all the years (many) I have ever called support I never had this issue. Has PG MUSIC changed something, like reduced staff ??? I hope not

Nelson

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#453899 - 01/26/18 03:52 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 7735
Loc: Melbourne, Australia
Nelson,

I'm not aware of any reduction in PG support staff. Of course, this is a very busy time of year with many requests for support in line with the new version release.

Presumably, you are calling within the correct timezone for BC, Canada?
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#453903 - 01/26/18 04:35 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 129
Thanks and yes I am calling at the appropriate time. I live in Canada. Maybe just bad luck but I have never run into this problem before.


Nelson

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#456617 - 02/09/18 10:32 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 123
I have tried multiple times and get the same message and no way to connect to tech support.

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#456620 - 02/09/18 10:39 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 16816
Loc: Hudson Valley & Lake George NY
They should be there today. But not Monday: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456606#Post456606

Rich59, I looked at your recent posts and there doesn't seem to be an outstanding issue. Would you like to try your problem here with your fellow users?
_________________________
BIAB 2018 PC Audiophile; [& 2017 Mac]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb RAM; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & 6" monitors.

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#456624 - 02/09/18 11:09 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Matt Finley]
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 123
I have one problem at the moment. I cannot record in BIAB although I would only use to try the harmonizer. It was working before and now it isn't. I have checked and re-checked my input driver. Tascam 2x2. It is working fine in Realband but not BIAB 2018. I do not have a separate soundcard.


Edited by Rich59 (02/09/18 11:12 AM)

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#456649 - 02/09/18 02:07 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12594
Loc: Australia
Rich,

What audio driver do you have set in BIAB? It's under "Audio | Audio Driver/Settings". If it is WAS, try changing to MME and see if that helps.

For what it's worth, TC Helicon (I'm assuming that this si what you mean by "the Harmonizer") is much much more easy to use in Realband than BIAB. It's the same program and the results are the same either way. Realband offers more control over the harmony generation.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#456653 - 02/09/18 02:23 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Noel96]
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 123
I have used both mme and asio and for a time was. I lost track of how many times I have changed it.

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#456659 - 02/09/18 02:50 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 12594
Loc: Australia
Rich,

I have started a new thread here in the BIAB (Windows) forums with the title "Audio recording not working... please help". See the link below.

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456657

It is highly unlikely that people who have had similar experiences, and so might be able to help, will find this problem listed under "Support NO ONE HOME".

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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PG Music News
A Little Bit Of Me Music Video!

A great music video created by forum user Floyd Jane! https://youtu.be/qPrejgnwb4M?t=3600

This song was featured in a detailed "The Birth of a Song" video created by Floyd Jane - watch the complete video here:
http://www.pgmusic.com/?vid=qPrejgnwb4M

RealBand 2018 Build 5 Update Available!

RealBand 2018 customers can download the latest free patch update here: http://www.pgmusic.com/support.realband.htm#2018_5

Summary of Changes for Build 5
Added: When generating the input file for saving as an MGU/SGU SongMode128= is saved to the input file.
Added: Localization support for 2018.
Added: flyby hints to new dialogs.
Fixed: Save As with a filename greater than 128 chars could cause an error 123 plus access violation.
Fixed: Rebooting RealBand after a filename with 128 chars was saved could cause an access violation.
Fixed: Pressing the Change button in the Event List Window could result in an access violation if an event was not a Note event.
Fixed: When running in Win 10, and using BBW or PT to generate audio harmonies, an error would occur saying that you need BB 2011 or PT 12 to generate audio harmonies.
Fixed: Midi Thru Method was not being saved to the .INI file. It always reverting to Track-Specific when booting up RealBand, even if the user manually changed the setting to Global in the Midi Thru Settings dialog.
Fixed: Delete All Notes on This Peg menu item in notation window right-click menu was missing.
Fixed: Potential crash on exit (having to do with the DLL attempting to free up a dynamic array that was passed to it).

Band-in-a-Box® 2018 Build 512 Update Available!

Band-in-a-Box® 2018 for Windows customers can download the latest free patch update here: www.pgmusic.com/support_windowsupdates.htm#512

Summary of changes for Build 512 since 510 (Feb 15 2018):
Fixed: "Load SoundTrack Song" and "Load song with RealDrums Audio" buttons in the Sound Track dialog were not working.
Fixed: After returning Band-in-a-Box to factory settings the File Open dialog would default to the bb\Data\Lib directory.
Fixed: Choosing a custom chord sheet font would ignore any color choice made in the font selection dialog.
Fixed: Drum names were sometimes truncated in the RealDrums MultiDrums and Quicklist dialogs.
Fixed: Exporting a MIDI file might cause the error, "MIDIConv.exe no found".
Fixed: Mixer changes were not undoable, and would not cause user to be prompted to save their song when exiting.
Fixed: Static in RT2438 and other various RealTracks fixes.
Fixed: StylePicker database various updates. Some styles were displaying the wrong feel (swing/even) in notation. A few styles incorrectly showed missing Drums.
Fixed: The audio latency setting would increase every time leaving the Windows Audio Devices dialog.
Fixed: The Download Manager folder name defaulted to 2016 instead of 2018.
Updated: Help file.

PowerTracks Pro Audio 2018 is Here!

PowerTracks Pro Audio 2018 is here! PowerTracks Pro Audio 2018 includes many new features and enhancements:

Windows Audio (WASAPI) driver support. This allows for low latency audio recording/playback without requiring ASIO. Note that this supports 1 stereo input plus 1 stereo output at a time. For multiple inputs/outputs, you should continue to use either MME or ASIO.

ABC Notation format support. You can save a track of notation in a popular ASCII text format to import into other programs, or you can paste this format into a user forum as a way of sending the track (usually the melody and chord symbols) to other users without having to attach a file.

The built-in Audio Chord Wizard detection in the Chords window automatically detects the chords of the song, based on the audio data from all non-muted audio tracks. This works similar to the standalone Audio Chord Wizard, except that it uses the current bar lines of the existing song.

Notation Enhancements:
-X/8 time signature support. This is a special method of displaying 6/8, 9/8, or 12/8 time signatures in the Notation window.
-The Duplicate previous chord in notation right-click menu lets you quickly duplicate the previous chord (group of notes on same peg) without having to reenter it.
-Delete highlighted notes in notation right-click menu lets you delete all highlighted notes.
-Delete all notes on this peg in notation right-click menu lets you delete all notes on the nearest peg that was clicked on.
-You can now enter Section Numbers. Previously, you could enter letters (A-Z) only, but now you can also enter numbers (1-9).

...a full list of the new features in PowerTracks Pro Audio 2018 is available at http://www.pgmusic.com/powertracks.features.htm

http://www.pgmusic.com/powertracks.htm

#TBT - The Beginning of Xtra Styles PAKs for Band-in-a-Box®

We released the much-loved Xtra Styles PAKs in August 2016! This release included 164 RealStyles for Jazz, Country, Rock-Pop, and Singer/Songwriter and worked with any Band-in-a-Box® 2016 or higher UltraPlusPAK, EverythingPAK, or Audiophile Edition!

Xtra Styles PAKs were such a hit... we couldn't stop making them! Since their introduction, we've released 3 more PAKs with a total of over 600 Xtra Styles in all!

Want to hear what other program users are doing with their Xtra Styles? Visit our Xtra STyles Contests forum to hear all the songs submitted during previous song contest we've had: http://www.pgmusic.com/forums/ubbthreads.php?ubb=postlist&Board=102&page=1

Learn more about Xtra Styles PAKs and listen to their demos at http://www.pgmusic.com/xtrastyles.php?os=win.

Band-in-a-Box® Customer Feedback - Feel The Love!

Check out some great feedback we've received on our Facebook account from program users:

"I have been using Band-in-a-Box for years. It is the anchor of my music gigs as well as my fun in my studio. I have used other software but Band-in-a-Box is my main go to."
-Jack T.

"Love Band-in-a-Box. As someone who played professionally for 20 years and retired from live performing years ago, I still love music. Band-in-a-Box allows me to create fun arrangements which I can sing over or play over. There are THOUSANDS of different variations plus you can enter any chords you like and create any chart. It's also great for creating background tracks for videos and audio content for websites, training etc. And like everything else in the world . . . it may not be right for everyone. For those who love music and don't have the time to shed five or six instruments it's way cool."
-Vinnie R.

"This program has completely changed my playing for the good. I can experiment with playing chords and leads over various scenarios that I can quickly create and change. Love this program. I use it nearly every day."
-Dave R.

"I bought my first version in 1994 and have progressed to 2018 version. I use it to create backing tracks for live music performance. I currently have over 2,000 songs performance ready. If you can and type, and use mouse it will work for you."
-Roger M.

"The premiere reason for me for buying this program; it has given me the freedom to fully complete the foundation for my songs without the confinement of limited minded musicians. After the song concept is complete, it can then be presented those musicians to play as a cover song. Also writing a song with a band gives them partial ownership of your idea... not cool... especially since they may have fought your idea every step of the way.. Every member of an organized band should own a copy of this program to compose or to even give legitimate composition alternatives to the original songwriter."
-Paul V.

Thanks everyone!

Support for ABC Notation Format in Band-in-a-Box® 2018 for Windows!

ABC notation is the simple text-based notation system used by musicians worldwide to store chords, melody, and lyrics of songs. Now with Band-in-a-Box® 2018 for Windows you can open and save songs in ABC notation format!

To save the song in ABC notation format, press the [Save As] toolbar button and choose Save as ABC notation file from the menu. Once opened, select a track that you want to save and choose your other criteria - The [Copy to clipboard] button will copy the file to the clipboard (that you can then paste it into other programs). The [Save as File] button will let you type a name and select the destination in your hard drive.

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