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#453874 - 01/26/18 12:53 PM [Band-in-a-Box for Windows] Support: NO ONE HOME ???
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 140
Since ver 2018 it is the first time I have experienced this and now whenever I have called the support phone number I am left with a message and no one picks up. It never used to be that way and I am very disappointed. I realize that there are times when there are too many calls and you might get the message but now it happens every time I try to call and yes I do call during regular hours. In all the years (many) I have ever called support I never had this issue. Has PG MUSIC changed something, like reduced staff ??? I hope not

Nelson

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#453899 - 01/26/18 03:52 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8389
Loc: Melbourne, Australia
Nelson,

I'm not aware of any reduction in PG support staff. Of course, this is a very busy time of year with many requests for support in line with the new version release.

Presumably, you are calling within the correct timezone for BC, Canada?
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#453903 - 01/26/18 04:35 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 140
Thanks and yes I am calling at the appropriate time. I live in Canada. Maybe just bad luck but I have never run into this problem before.


Nelson

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#456617 - 02/09/18 10:32 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have tried multiple times and get the same message and no way to connect to tech support.
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

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#456620 - 02/09/18 10:39 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 17650
Loc: Hudson Valley & Lake George NY
They should be there today. But not Monday: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456606#Post456606

Rich59, I looked at your recent posts and there doesn't seem to be an outstanding issue. Would you like to try your problem here with your fellow users?
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#456624 - 02/09/18 11:09 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Matt Finley]
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have one problem at the moment. I cannot record in BIAB although I would only use to try the harmonizer. It was working before and now it isn't. I have checked and re-checked my input driver. Tascam 2x2. It is working fine in Realband but not BIAB 2018. I do not have a separate soundcard.


Edited by Rich59 (02/09/18 11:12 AM)
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

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#456649 - 02/09/18 02:07 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13730
Loc: Australia
Rich,

What audio driver do you have set in BIAB? It's under "Audio | Audio Driver/Settings". If it is WAS, try changing to MME and see if that helps.

For what it's worth, TC Helicon (I'm assuming that this si what you mean by "the Harmonizer") is much much more easy to use in Realband than BIAB. It's the same program and the results are the same either way. Realband offers more control over the harmony generation.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#456653 - 02/09/18 02:23 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Noel96]
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have used both mme and asio and for a time was. I lost track of how many times I have changed it.
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

Top
#456659 - 02/09/18 02:50 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13730
Loc: Australia
Rich,

I have started a new thread here in the BIAB (Windows) forums with the title "Audio recording not working... please help". See the link below.

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456657

It is highly unlikely that people who have had similar experiences, and so might be able to help, will find this problem listed under "Support NO ONE HOME".

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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PG Music News
Band-in-a-Box® for Windows - User Programmable Functions

But, what if you want to be able to tell the program to do MORE than that?

Head to Chapter 14: User Programmable Functions within the online manual, and you'll learn more about programmable features like:

The StyleMaker
Create brand-new styles or edit existing styles!

Making RealDrums Styles
Template file included! You can either record a drummer, or you can piece together a wave file using drum loops!

The Harmony Maker
Create or edit your own (or existing) harmonies!

The Soloist Maker and The Melodist Maker
Define your own Soloists or Melodists in whichever style you'd like!

The Guitarist Maker
The program will intelligently arrange any melody to a guitar chord solo by inserting real guitar voicings throughout the piece. There are many preloaded Guitarists to choose from, or you can customize existing Guitarists’ settings or make your own Guitarists from scratch using this feature.

#TBT Band-in-a-Box® 2017 Review - Software for Learning Saxophone

McGill Music Sax School posted a video review of Band-in-a-Box® 2017 for Windows last year, stating "I love using software to help learn saxophone. One of my favourite programs is Band-in-a-Box. It's a really powerful tool for quickly making backing tracks I can use for lessons, or my own practice."

Check it out! www.pgmusic.com/?vid=2AgfV7emdLQ

Band-in-a-Box® 2018 for Mac - Importing MIDI Files

Did you know that Standard MIDI files can be read in to the Melodist or Soloist track within Band-in-a-Box? You can use all of the MIDI File, or select channels or a specific range of bars, using these steps:
1. Melody | Import Melody from MIDI File to select a MIDI file from disk using the file dialog.
2. Melody | Import Melody from Clipboard - when the MIDI data is already copied from another program to the
clipboard.

A new window will open, asking for additional criteria - which channels, # of bars to offset..., # of bars to import, include lyrics, include patch changes - and more! Head to our online manual Chapter 10: Working with MIDI to learn more!

YouTube Find - Your First 15 Minutes with Band-in-a-Box

Woody Piano Shack recently got their hands on Band-in-a-Box after a long time without the program - and they're thrilled!!

Check out this video they've shared to their YouTube Channel: https://youtu.be/9dxSfwjBvG0

Thanks Woody Piano Shack!

National Dictionary Day - Guitar & Piano Chord Dictionaries

Today is National Dictionary Day!

We offer 2 dictionaries for just $19 each: the Guitar Chord Dictionary & the Piano Chord Dictionary!

Each of these programs are easy to use! Simply choose a root note, select the chord you want to learn, and the Dictionary will play and display the chord!

An Essential Tool for any Musician!

User Tip - Band-in-a-Box® to Reaper: The Basics

Forum user DeaconBlues09 has created a video to demonstrate how easy the process is for them to streamline their workflow with DAWs, particularly Reaper - check it out: click here to watch.

Join the forum discussion.

Train Your Brain with Band-in-a-Box®

National Train Your Brain Day is October 13th!

Open your Band-in-a-Box® program, and you'll find the [Practice] button in the toolbar - it's a GREAT resource!
Minimized your toolbar? Head to Window | Practice Window or ALT SHIFT L to access

In this window, you'll find many options to help you practice, including Ear Training games, access to the Chord Builder and Chord Subs, some helpful tools within the Playalong Features menu, and more!

Train Your Brain with Band-in-a-Box® today!

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