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#460717 - 03/05/18 05:52 PM [Band-in-a-Box for Windows] RT not found (instrument )
Victoria Johnson Offline
Enthusiast

Registered: 06/19/11
Posts: 40
I have always used the Celtic SlowWaltz guitar for songs... I just updated to 2018 and that instrument does not show up now on the style. The folder under RT has that guitar ("1815") I re-loaded the download and everything but that one guitar shows up ... what am I missing? How do I get that to work?

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#460770 - 03/06/18 05:04 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Victoria Johnson]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8307
Loc: Melbourne, Australia
If you go to the RealTracks picker, enter 1815 in the filter, press Update, do you see the track there?
Also, try Rebuild and Fix?


Attachments
2018-03-07_00-04-49.jpg


_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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#460799 - 03/06/18 07:04 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: VideoTrack]
Victoria Johnson Offline
Enthusiast

Registered: 06/19/11
Posts: 40
It does not show up anymore...

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#460806 - 03/06/18 07:20 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: VideoTrack]
Victoria Johnson Offline
Enthusiast

Registered: 06/19/11
Posts: 40
I reloaded #173 which has two guitars the other a 4/4 #1814 and it is there but not the waltz.... I thought maybe it means that I have to have another style to make it work BUT I have about 30 backing tracks created using that guitar #1815... before I loaded the upgrade to 2018. I am totally confused.

The folder says it was updated yesterday .. and it has several files in it:
ag2561-2575 ...wma files. I've rebuilt several times.



Edited by Victoria Johnson (03/06/18 08:19 AM)

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#460833 - 03/06/18 08:54 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Victoria Johnson]
1manband Offline
Apprentice

Registered: 12/10/01
Posts: 254
Loc: Jenks, OK
1815 works just fine here with 2018. I suggest contacting PG Music Support.
_________________________
Jim
Psalm 33:3 Sing unto him a new song; play skillfully with a loud noise.
W
BIAB 2018 build 519; Dell Inspiron N4110, Windows 10 64 bit, Intel Core i3-2350m running at 2.29 GHz, Memory: 6 GB DDR3, SDRAM 1MHz

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#460848 - 03/06/18 10:19 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Victoria Johnson]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13525
Loc: Australia
Originally Posted By: Victoria Johnson
I just updated to 2018 and that instrument does not show up now on the style. The folder under RT has that guitar ("1815") I re-loaded the download and everything but that one guitar shows up ... what am I missing? How do I get that to work?


Just so that I can get a clearer picture of your situation in my mind, could you please answer the following questions...

When you say you 'updated', how did you do this?

What package did you purchase to update with?

Are both BIAB and Realtracks installed on your computer's internal hard drive?

Did you install the new version of the program over your old version (that is, in the same folder as your previous version)?

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#460858 - 03/06/18 10:53 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Noel96]
Victoria Johnson Offline
Enthusiast

Registered: 06/19/11
Posts: 40
Just started a "chat" with live help.
Went from 2016 to 2018 BIAB [PRO], Reloaded Set #173, Yes both are on internal drive, Yes did the same folder over the old.

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#460863 - 03/06/18 11:07 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Victoria Johnson]
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13525
Loc: Australia
Thanks for the extra info.

Live Chat might have solved your problem by now... if not, though, something that has worked for a couple of people with similar problems as yours is as follows.

1. Log-in into your sales account.

2. Go to "My Products".

3. Scroll down a bit and you'll see all the files that are available with your purchase. Download the the installation file that contains set 173 and install that.

Sometimes getting the latest version of the installation file seems to contain what appears to be missing from the original installation file.

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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#460869 - 03/06/18 11:38 AM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Noel96]
Victoria Johnson Offline
Enthusiast

Registered: 06/19/11
Posts: 40
Re installed EVERYTHING and is now working again YEAH ... thanks for all help!

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#460937 - 03/06/18 07:12 PM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Victoria Johnson]
1manband Offline
Apprentice

Registered: 12/10/01
Posts: 254
Loc: Jenks, OK
Good news! PG support staff is really good.
_________________________
Jim
Psalm 33:3 Sing unto him a new song; play skillfully with a loud noise.
W
BIAB 2018 build 519; Dell Inspiron N4110, Windows 10 64 bit, Intel Core i3-2350m running at 2.29 GHz, Memory: 6 GB DDR3, SDRAM 1MHz

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#460943 - 03/06/18 07:29 PM [Band-in-a-Box for Windows] Re: RT not found (instrument ) [Re: Victoria Johnson]
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8307
Loc: Melbourne, Australia
Excellent, thank for letting us know it's resolved, and the method that did the trick.
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

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