you will see all the things that have been tried including going back to 2010 version, but whatever the problem is now seems to be embedded somehow because that would not work properly either.

Well there you go. That's your issue because if I'm to believe all was well with a previous version and now that same version doesn't work IT'S NOT PTs. Something in your system is screwed up. Non of the PG programs make registry entries so once you delete the folder it's gone.Nothing is embedded that was the result of a PG product.
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