This is a great post. I've come back to BiaB after many years, and, boy, does it feel complicated! So many menus, toolbars, dialogs. It feels a bit like the Winchester mystery house with lots and lots of layers built on. Every single feature probably made sense in how it was implemented, but the result is an experience no one loves.

I know how hard it is to redesign software, so both going to 64 bit and tweaking the user interface would be a big tasks.

Nonetheless, it does seem like there is a pretty consistent desire among users to see improvements in these areas...