Technical Support Help Request Form (Mac)

Please use the following form to send us your technical support questions. Answer as many fields as you can. If you're unsure about a particular question, or if it doesn't apply to your setup, just leave it blank. Due to the number of questions we receive every day, processing may take some time. If you have trouble using this form, you can send an email to support@pgmusic.com.

First Name
Last Name
Email Address (Please be sure to type your email address correctly)
Which program(s) is your question about?
What exact version of the program do you have? For Band-in-a-Box, you can check this by going to the Apple or Band-in-a-Box menu in the program, and selecting About Band-in-a-Box.

General computer information can be found by going to the Apple menu and selecting About this Mac
Operating System:   Other:
Computer:
Processor:
Memory (RAM):
Sound Module or Keyboard Synthesizer (if using an external MIDI synth):
MIDI interface (how is the synth connected to your computer?):

If your question is regarding Band-in-a-Box, we need to know your current MIDI setup.
From the M or MIDI menu, click on Select MIDI Driver or Apple DLS Synth. What is currently selected?
If you do not have Quicktime selected, please go the MIDI menu and click on Choose Ports. What Input Port is currently selected?
What Output Ports (bass, piano, drums...) are currently selected?

Please describe your problem or question in the space below. When you are finished, click the 'Submit' button at the bottom of this page.
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Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 1-800-268-6272, 250-475-2874,
+ 800-4746-8742 *

Support: 1-866-983-2474, 250-475-2708,
+ 800-4746-8742 *

* Outside USA & Canada where International Freephone service is available. Access Codes

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News and Notes
May 8, 2013 BB2013 for Mac build 74. This new build fixes a problem uploading to SoundCloud on some systems. May 1, 2013 PG Music Forums Updated We've updated our user forums! There are a ton of new features, including a shoutbox for live chat, enhanced Recent Posts, improved GUI, topic preview, improved post formatting, enhanced search, and much more... Visit our updated forums
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