I upgraded from BIAB 2008 to 2018 buying the megapack. So impressed I went back to PG Music and asked to upgrade to the Ultrapack.

I was advised I would get a new activation code and to delete the old BIAB folder.

Downloaded the installation files but hoped to download all the RealTracks through the download manager as manually it would be a PITA.

Opened the newly installed BIAB and when I tried to activate it said already activated no need to reactivate. Ran the download manager but it said wrong serial number.

Obviously the old megapack activation code is still live somehow. Live Chat couldn't help so I had to email support but I know they are busy so I can't download what I paid for until they get back to me - probably next week now.

BIAB was on floppy discs when I first bought it and this is the first time PG Music has let me down.