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Joined: Jul 2000
Posts: 6,102
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Joined: Jul 2000
Posts: 6,102 |
I hope it's OK to post this here. I'm so overjoyed that another company has the same commitment to customer service that PG Music does, so I want to spread the word.
A tale of excellent customer service from a great company with an outstanding guitar.
In November of 2010 I took delivery of a Parker DF524 Guitar. I immediately bonded with it. The Sperzel locking tuners and straight string path from machine head to ball end gives me outstanding tuning stability – even better than the guitars that I own that do not have a whammy bar. The ebony fretboard and hardened stainless steel frets make bending strings like putting a warm knife through butter. The shape, light weight, and balance make the guitar comfortable to hold – or perhaps should I say wear – it’s that comfortable. The Duncan S-S-S/H magnetic pickups plus a Piezo under the bridge give the guitar a wide array of outstanding tones. And the 25.5" scale, the 14" radius, and the slim neck make for almost effortless playing.
The guitar came with a one year warranty. A few months after the warranty expired, the body developed a crack between the neck and the neck pickup causing the body to pinch the pickup. So I took some pictures and sent them to Parker asking what I could do to remedy the problem. Much to my surprise, Parker responded by saying to send the guitar back and they would fix it. So I did, and the guitar came back looking as good as new.
This is outstanding customer service. How many companies will fix a product that breaks after the warranty expires? Not many. Not only do I love the guitar, but I’m starting to feel the same way about the guitar company and the people running it.
Fast forward another year.
Now the guitar is in its third year, the warranty was for only one year, and the guitar cracks again in the same place. I’m devastated, I love the guitar, but I hate this cracking thing. So I take some more pictures, and send them to Parker asking them how I can address the reoccurrence of the problem.
Parker’s answer was that since the guitar cracked in the same spot, it must be defective, and if I could be patient they will replace the guitar. I can’t tell you how happy I was to receive that e-mail. Talk about customer service! Here is a company that cares about its products, cares for its customers and goes the extra mile to keep them happy.
On Saturday, April 6, 2013 I accepted deliver of a brand new replacement guitar. It’s beautiful, it came already set up (I did lower the action just a tad) and it feels, plays, and sounds great. The grin on my face is ear-to-ear.
Every company sooner or later will have a problem. The way the company handles the problem determines whether it gains a customer for life, or loses a customer for life. Parker has gained a customer for life.
I’m going to have another Parker DF made for me with a different pickup configuration (Duncan P-Rails). I know the guitar will be built well, I know it will be a dream to play, and I know the company will stand behind their product. Thank you Parker.
Bob "Notes" Norton Norton Music https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove & Fake Disks for MIDI and/or RealTracks
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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Forums66
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