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Help! Tech S.O.S (Off topic)
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Strange problem. Two or three days ago a email message box started obstructing the right third of the browser window on every PG Music web page.

I normally use Mozilla Firefox. I tried using Chrome and Edge and the message box shows up on every browser.

I tried clearing browser cache with no change.

Whatever it is it only shows up on the PG Music website and the minimize icon in the top, right corner does not make it retract.

I've run out of ideas to try. Anyone?

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Message Box window Clicking minimize does not minimize.

Jim Fogle - 2024 BiaB (1109) RB (Build 3) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
Laptop: i3 64bit Win 10 build 21H2, 8GB ram 500GB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
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Looks like the chat box opening up but not complete. The chat box closes fine for me. What happens if you logout of PG then come back in.

Tony


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
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Maybe check to see if you got an unwanted tool installed on all of your browsers. You could check Programs and Features and see if something new is installed there. You could also check the plugin settings on your browsers to see if there's a new tool there.




Steve

BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
Help! Tech S.O.S (Off topic)
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Well,

After checking options I found one that opened the window to full screen. The window is PG Music's live chat window operated by ChatBeacon.

I've chatted with PG Music and they are aware of an issue and the vendor is working on resolving the issue.

Attached Files (Click to download or enlarge) (Only available when you are logged in)
Clipboard01.jpg (68.01 KB, 102 downloads)

Jim Fogle - 2024 BiaB (1109) RB (Build 3) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
Laptop: i3 64bit Win 10 build 21H2, 8GB ram 500GB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
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Great that you figured it out sir!




Steve

BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
Help! Tech S.O.S (Off topic)
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PG Music Staff
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PG Music Staff
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This issue should be fixed now, and thank you for the reports.


Andrew
PG Music Inc.
Help! Tech S.O.S (Off topic)
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Andrew thanks for the feedback. I'm glad to report the issue seems to be resolved.


Jim Fogle - 2024 BiaB (1109) RB (Build 3) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
Laptop: i3 64bit Win 10 build 21H2, 8GB ram 500GB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
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Jim,

I'm having the exact problem on another site. The "comment field" is scrolled off the screen to the bottom and out of sight preventing me from commenting. Same utility in Chrome that you mentioned. I'll try RESTORE then report back.

Help! Tech S.O.S (Off topic)
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Did RESTORE still can't comment.

This is the site I'm having trouble with:

https://www.facebook.com/LomondCeilidhBand/videos/234115507785416/?source=feed_text&epa=HASHTAG&__tn__=KH-R

Gemma, the fabulous fiddler, has dedicated a tune to me and I can't even say thank you!

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RESTORE was no help!

Help! Tech S.O.S (Off topic)
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Originally Posted By: Andrew - PG Music
This issue should be fixed now, and thank you for the reports.


Unfortunately now the chat button has grown in size and gets in the way on an iPad. It almost obliterates the Top button.


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
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Agreed, I find it way too large. Especially on a mobile device.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Help! Tech S.O.S (Off topic)
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Quote:
Unfortunately now the chat button has grown in size


Yes, the button should be smaller now.


Andrew
PG Music Inc.
Help! Tech S.O.S (Off topic)
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Fixed thank you

Tony


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
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Thanks Andrew, much better!


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Help! Tech S.O.S (Off topic)
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Originally Posted By: VideoTrack
Thanks Andrew, much better!


Perfect.

Thanx Andrew for fixing this.


Me, it's not about how many times you fail, it's about how many times you get back up.
Cop, that's not how field sobriety tests work.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
Help! Tech S.O.S (Off topic)
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I've found the original problem with the Chat button still exists. If I launch it (inadvertently) the chat screen is displayed but cannot then be closed or minimized. Even navigating to a different PGM forum page it automatically is re-displayed. I have to close the PG Music page in the browser.

I'm used Firefox 75.0


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2020-04-11_15-35-50.jpg (90.04 KB, 30 downloads)

BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Help! Tech S.O.S (Off topic)
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This was the Firefox issue that the original post is talking about, that was fixed. It might require a Ctrl+F5 refresh - could you try that?


Andrew
PG Music Inc.
Help! Tech S.O.S (Off topic)
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Thanks Andrew, yes, it appears it was cached.
Refresh has resolved. All good.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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