This is mostly to PG, and I will address it directly with their Sales department, too.

My 2018 hard drive arrived this afternoon—Huzzah!—as promised by the UPS tracking app before the 3 PM time promised. That includes a delay for a mechanical breakdown of some kind at 3:30 A.M. in Kentucky.

At 2:15 I saw the UPS guy streaking across our lawn. By the time I reached the door he was headed back to the truck. “Doesn’t that need a signature?” I called after him. “No,” he said, and drove off.

Okay, I’ve got my drive, so good. But I could swear it said “signature required” on the tracking page. Now that it’s here the page just says “Delivered.”

Your thoughts?

Richard

I just sent an inquiry to Support.

It is interesting that you brought this up. I just upgraded from 2015 Ultra to 2018 Ultra.

The original delivery date was today.

I too received notifications from UPS saying that it would be delayed because of a mechanical breakdown.

Must not have been much of a mechanical issue because when I was still at work, I got a message from UPS saying it had been delivered--left on the porch.

It is interesting to me because I live in KY, where the "mechanical issue" supposedly happened.

Long time no post here. Hi all.

I’ve got the 2018 upgrade somewhere in transit, with the extra styles. But, I’m in no hurry to get it----afraid to load it, due to all the problems reported. I’ve got gigs to play, with no time, nor know-how for trouble-shooting. 2017 works just fine.

Donnie, the tracking included a notation that the breakdown occurred in Louisville at 3:30 A.M. As you say, it couldn’t have been too bad; my package was in Georgia by 6 A.M. and on the truck in my area by 9.