I just finished downloading and installing BIAB 2019 ... everything went smoothly and it appears that all the new real tracks are installed and should be working ... the very first song I tried, I just picked out a waltz that I had in my own song folder, loaded it up, and started playing with the styles ... the first few that I tried (-BEDTIME, __SEDATE and _SOLEMN) all use a couple of Celtic Waltz guitar real tracks, specifically 3287 and 3288 ... these don't play when I re-generate and play when I have any of these styles style loaded ... the remaining instruments in the style play fine ...

I can load another style with different guitar tracks and that works fine also ... I checked that both of these real tracks are properly installed and in the right folder along with all the other .wma files.

I rebuilt the styles etc. I don't have them muted or anything that simple and loading another style using different guitar tracks works fine at least as far as I can tell. There well may be other real tracks that don't work either but I haven't found any but I haven't explored much beyond what I just said.

Does anybody else have a problem with these two real tracks or can anybody suggest what I might be doing wrong?

Hi,

The two Realtracks that you mention come with the Bonus49Pak. This is an add-on (US$49) and is not included with the BIAB purchase.

Did you get this add-on? If so, the RTs in question should show up once it's installed.

The download files for all that you bought are accessed by logging-in into your Sales account and then clicking on "My Products". If you paid for the Bonus49Pak, you'll be able to download it via "My Products" and install it.

If it is not showing up in My Products, I suggest using Live Help/Chat to talk to Sales staff. (Live Help is found on the top right of this webpage.)

Regards,
Noel

Thanks for the response ... I had forgotten where they came from ... I did order the bonus PAK and the styles are installed ... they show up as available and I can load them into the mixer but they don't work ... it seems to be just the two I mentioned.

What I'd do in this situation is to log-in into my Sales account, go to "My Products" and re-download the Bonus49Pak (as mentioned above).

I'd then manually install that exe file.

It sounds like even though you have the style present, you do not have the Realtracks in the style present.

Have a look in Realtrack (RT) picker to see if those two Realtracks are present. The easiest way to do this is to open RT picker, click on the heading for "Set" so that the RTs are sorted by set and then scroll to Set 800. If the column is not wide enough to show the numerals fully, left-click on the left boundary that separates 'Set' and 'Stereo' and drag it to the right.

The image below shows how to enter Realtrack picker. (If your BIAB view is different than that shown on the image, use CTRL+T to toggle between views.)

Regards,
Noel