Hi, anyone who can help, I upgraded to the 2010 MegaPak yesterday, and when I install the file realtracks_mega_6 I get a lot of corrupt messages, so using the link from the order email I thought I would download it again, however the download links on my download page have gone. I emailed PG support yesterday but not had a reply yet, so I thought I would try the forum.
Keith
Don't worry, Keith. PGMusic will look after you. I've had a similar problem and they have been great. I've found that it sometimes take between 24 - 48 hours to get a reply to an email. I guess it depends on how many emails they get. Posting here on the forum, though, is a good backup measure because it is possible that an email can get lost in the ether
Please check again. The links they give you for downloading last awhile. They understand with these large files it will take some time to download everything, and they give you a lot longer than one day to do so.
They most certainly will take care of you.
I decided to get a dvd for $5 more even though it will take longer to get here. That way I can avoid any potential download problems. Of course I just doing an upgrade to I already have some great tools to work with. In other words, easy for me to say....
Stan
I've been downloading these upgrades for a few years now, and this is the first time I've had a problem. I'm sure they will sort it out but I still haven't had a reply yet, suppose I'll just have to wait. I've also retried the link to the downloads, and there still not there.
Hello Keith,
We corrected a problem with that file yesterday, and it work well for you now. You should try that one again, using your same download link. Not sure why your d/l page wouldn't work still - but if so please send us an email and we'll send you a new one...
Thanks Andrew, tried the download links from my laptop, which runs XP, and they were there, then I went back to my desktop, which is Windows 7, and they were there to, bit of a mystery. Anyway I have downloaded the file and installed it successfully, so I'm happy again now.
Thanks
Keith