First, check that your MIDI track volumes (Bass, Piano, etc.) are not set to 0. If you find that the track volumes are inexplicably set to 0, you should:
- Close Band-in-a-Box® and delete the file 'MySetup.dk' from your bb folder.
- Download and install the latest update patch for Band-in-a-Box®.
If your tracks are not muted and the volumes are turned up, open the VSC-DXi panel by clicking on the DXi Synth button in the main Band-in-a-Box® toolbar. Try resetting the VSC-DXi by doing the following:
- Click the [Reset] button in the VSC-DXi control panel.
- Click the [Setup] button.
- Select the Performance tab and make sure that the Volume is turned up and the effects boxes are checked.
- In the Receive Events tab, click the [Receive All] button.
- Press OK, close the DirectX Plugins window and try playing a song.
If that doesn't help, and you think the problem is specific to the VSC-DXi, uninstall and reinstall the VSC-DXi. Make sure that you have Band-in-a-Box® closed when you do this.
If you get the error message "failed create property pages" when you click on the [Setup] button in the VSC-DXi control panel, the VSC-DXi is not installed properly. You will need to uninstall and reinstall the VSC-DXi. Make sure that Band-in-a-Box® is closed when you do this.
If you are still having trouble, or the problem doesn't seem to be specific to the VSC-Dxi, you may want to check our complete "No Sound" tutorial.