Hello TESTINGRICH1,
Welcome to the forum and to Band-in-a-Box. I'm sorry your post has not been answered in a timely manner but your post was made in a forum section that is not frequently visited by many forum users. This forum section was created for PG Music to have a forum location to publish frequently asked questions.
If you're using 2017 Band-in-a-Box for Macintosh, the correct forum section to publish your help request is
+++ Band-in-a-Box for Macintosh +++.
If you're using 2017 Band-in-a-Box for Windows, the correct forum section to publish your help request is [url=https://www.pgmusic.com/forums/ubbthreads.php?ubb=postlist&Board=1&page=1]+++ HERE +++[/url .
Either way, in addition to indicating which version of Band-in-a-Box you're using it will be helpful to also identify your computer operating system.