If the issue you are experiencing has previously been reported, our amazing development team has likely come up with a fix already!
- Please check you are running the latest build of your software on our Support webpage HERE
- How-To Questions:
- Downloading and Installation Issues:
- If you are getting an error message:
- Bug Reporting:
If an update is needed - just download and install the latest build (with the program closed), restart your program, and see if your issue persists.
Require further assistance? There are excellent resources at your disposal!
If you have a “how to” question, there is a full Users Guide in your Help menu to get you started. There are also online manuals found HERE.
Our FORUMS are also a great place to ask simple “how-to’s”. Our members are incredibly friendly, knowledgeable, and happy to help out a new user!
If you’re really stuck, you can always contact us at support@pgmusic.com! We will respond to your inquiry as soon as possible (typically within 48 hours, Monday to Friday).
If you are having trouble downloading or installing your new purchase, please check out the Pre-Sales FAQ "I just placed an order, but I am unable to download the software. What should I do?" article HERE.
You can also contact our sales department directly for assistance.
Check our FAQ and Knowledge Base Forum for your product to see if there is a quick fix. If the topic isn’t covered, please contact technical support at support@pgmusic.com or by calling 1-866-983-2474 from 10:00 am to 5:00 pm Pacific Standard Time (Monday - Friday).
If you think you have found a bug in the software, please email us at support@pgmusic.com with the details so we can take a look!