2019 Mac - Chord Builder not working

I can call up the dialog box but all the selection options are grayed out. Can't build a chord. Is this a bug or am I doing something wrong? (I did it many times successfully in previous versions).

I'm not sure why it would be like that. What OS do you have? Perhaps you could try build 308, which does fix a different issue with the Chord Builder:
https://nn.pgmusic.com/pgfiles/support/patches/bb2019_mac_update_build308.pkg

This patch is still being tested so is not posted on our support site quite yet, but it seems stable and you can install the previous patch if you do have any problems.

Sorry to be the party killer, but after upgrading to build 308 - the problem still persists.
After upgrading to build 306 I got this advice from your support:
Please close out of the program and go to Finder | Applications | Band-in-a-Box | Preferences and try deleting the content of the preferences folder but not the folder itself.

If you need me to post any logs, please let me know and I will gladly help.

I run a MacBook Pro i7 2.2 GHz - 16 GB 1333 MHz DDRAM on High Sierra 10.13.6

Quote:

the problem still persists.

Do you mean that you are experiencing the same thing that the OP reported?
"all the selection options are grayed out"

Could you please attach a screenshot showing this?

Here you go

Description: Chord builder greyed out

Attached picture Screen Shot 2019-10-05 at 20.31.00.png

Hmmm... You're right Peter !

It works when you initially open the song, but it seems like if you open the StylePicker window (whether you change style or not), and then close it the options are grayed out after that.

Strange !

EDIT: Same with opening/ closing the SongPicker window too, weird.

- Jay

I wish this was the only fault, but here is another fault I ran into tonight.

Both choosing the beginning and the last bar of a chorus is greyed out as well.
I hope the description makes sense to you

The fault appears after you have used song generation, but sometimes you can generate the song twice or even thrice before the error sneaks in on you.

Description: Another pop up failing after song generation

Attached picture Screen Shot 2019-10-05 at 21.26.19.png

Description: Has this .bin file (nbr 2 file from the top) anything to do with the problem I experience?

Attached picture Screen Shot 2019-10-06 at 20.32.52.png

Hmmm... and I can also get that chorus window to be grayed out after opening/closing the StylePicker or SongPicker windows.

Seems to be something up with the window focus of the chordsheet, like it's not coming back to be the foremost window after it's sent to the background.

- Jay

Andrew - Any news on this topic?

We are working on it and will have an update soon.

Let me know if you need more info
Brgds
Peter