Realtracks show N/A!! I bought the pluspak upgrade!! They play when I choose a style. I solo each track. Please help , thanks!

First make sure that everything from the PlusPAK is installed over top of your previous UltraPAK (or higher) 2021. Then open the Style Picker and click the Rebuild button at the bottom; do a Fast rebuild. Does this help? If not, please contact us directly for assistance either through live chat or email support@pgmusic.com.

I am noticing that I am missing a lot of Realtraks even though I have been back through and reinstalled , starting all over with 2021 and reinstalling everything in order. going through and running the installer starting with 1-39, etc. they are not showing even once I rebuild... What is going on??

Noticed that I get an error saying I am missing 2886 xt2 or st2 files. This is an absolutely fresh install. I am installing to a usb drive. What am I doing wrong??

same problem ????

Same. also I am missing the 1st 100 RT and others. I have installed everything twice.

I fixed it by installing the app onto the drive where I had the tracks.

Thanks for letting us know that the problem is solved! Would you mind marking your original post as Resolved?


This problem happened due to some limitations in how macOS handles it's installers, and because of this doing a manual install would require that you install the Realtracks and the app to the same location. This is why we recommend using the new Install Manager to get everything set up, as it is capable of installing the program and the Realtracks to separate locations.

here is a screenshot of all the missing elements after upgrading 2022.

getting very, very sick of PG music.

have ordered the USB audiophile drive.

two weeks now and zip, nothing in the mail.

robbo.

i'd send PG a bill for all the screwing around.

last year, it took me two eight-hour days to get all the files working properly.

robbo.

Robbo, those styles are from the Bonus 49PAK.

Robbo, 2 solutions are available to you: ask BIAB not to display the N/A (easy) or buy the packages you are missing (easy too). Good luck! All that wasted time....

Indeed! The easiest way to get the Stylepicker to not show you unavailable styles is to simply click on the Clear button at the top of the Stylepicker - that will reset the search filters to show every style you currently have installed, which with a 2022 Audiophile edition should be a bit over 7000 Styles.

In your case though, you'd be best off installing the Bonus 49-PAK to get those particular missing styles, or simply wait and use the external hard drive.

Hi Simon.
thx.
it was running very well b4 I did this install.
I'm actually waiting on the USB Drive to show up before I go any further.
will keep you informed.
how do I track the USB drive's shipping? no details have been sent.
robbo.

We are starting to ship out the Mac 2022 physical copies now. You should receive an email with a tracking number soon once yours leaves the warehouse.

I've been a loyal BIAB customer for a number of years now. Love the product, love the company...if you were to search my posting history, you'd be hard pressed to find anything I've ever said remotely negative about the program or PG Music as a company.

That said, in my unsolicited opinion, this has been handled badly. I ordered (and paid for) my audiophile version nearly two weeks ago, and it still hasn't shipped. I understand there are actually real-world problems that have caused that, and I'm patient about delays...when I'm communicated with.

There is the rub. There's no communication. I had to reach out to learn this information. No offense, but I shouldn't have to get on the phone, send an email, or go to an online chat to find out that the shipments have been delayed. A simple update from PG Music would have alleviated my concerns.

It was suggested to me that I could download the program. That would provide me (as I understand it) with MP3s of the realtracks as opposed to the WAV files in the physical audiophile version. No offense, but if I wanted MP3s that's the version I would have purchased.

I purchase music-related products online all the time. Guitars, recording equipment, gig bags, etc. - you name it. On many, many occasions a product I've ordered is on back-order, or out of stock, or otherwise unavailable to ship right away. 100% of the time I'm notified by the company I've purchased from that there's going to be a delay in shipment/delivery. It's just good business to do so...avoids misunderstandings and upset customers.

I would respectfully suggest that this is a practice that PG Music considers implementing in the future.

The longer the better. It's not a loaf of bread that you buy that will last 1 meal, but a program that will last you for years and years.
Waiting a bit for a 2 gigabyte disc filled by small craftsmen is largely bearable. But I understand your impatience, this software is so good....

I'm not impatient. Re-read my post.

Thank you - good suggestions.

I think that all in all PGM does a great job under the yearly cycle of release for two platforms. There is a lot that goes into it. With the world still in the throws of a pandemic, a materials shortage, and certainly everywhere i look a labor shortage. I firmly believe especially with Mac users, that the 6 months of waiting after reading all about the new features and adventures there in with the Windows release makes thinks just seem, well Long!

One suggestion i would make to PGM is to find a way to pull the releases into the same time slots. No Idea what it would take to do that, but having the release of both platforms would be a huge success and a big win each year. It would also allow for far more development time for each and more time to develop new content.

You should be able to download everything except the actual audiophile tracks now.

I did not receive a tracking # via email but my drive arrived day before yesterday.

hello, i just got the USB audiophile package via FedEx.
now THAT company IS impressive.
and so is PG music. lol.
thx, for the positive feedback.
I'm now updating the Drum and Real Tracks files manually, as this was to the only way last time, I got a decent result.
there are still 60 files N/A, and all seem to be from the bonus paks, etc.
will get back to you once I've finished all the transfers.
thx, robbo.

cheers mike.
yup, my mac pro is a bit old now, but I'm between a rock and a hard place if I want to buy a current mac pro.
looks like next year b4 mac pros with M series CPUs will be available.
not much point in buying the Intel version.
this old one has plenty of RAM and SSDs throughout, so it is quick enough, atm.
I'm not really interested in the BinaB app as much as I am in the AIFF drum files and the real tracks.
all the projects I do are transferred asap to logic pro.
i like to try to match the project tempo in logic to the original tempo of the drum tracks. this way, I can copy the entire drum file in logic, then cut it up finding the sections I need with no quality loss.
very manual .lol.
regards, robbo.
(the last tune I posted on my YT channel has just topped 10,000 views. it uses drums and harp from BB.)

Ok, I’ll bite. Why do you need the next (unannounced but Cook has promised it) Mac Pro? Do you have PCIe cards that you need to host or require more than 8TB internal storage?

The new Studio blows the current $53K MacPro 7.1, 28 core away except for the high end AV rendering required by motion picture and animation studios (these are the same uses that require a $150K 56 core MAYA Box rendering Station running Windows 10). When twin dual-GPUs and the Turbo card are required, the Studio with the M1 Ultra can’t keep up. It outperforms the $42K with the single high end GPU, however.

Seriously, I’m curious. I’m trying to decide between the $5K loaded Studio Max and spending $3k more on the fully loaded Ultra (are my AV rendering needs really that intense?). I do need 8TB storage onboard and think that upgrading my 18 core iMac Pro is not worth the $2,300 it would take. Apple now makes the 8TB SD kit for the MP 7.1 available separately but I’m not up to the task of installing it myself in an iMac Pro — it’s a 2-handed job, not a luxury I enjoy. Better to sell the iMP or use it in the classroom if I go back to teaching this Fall.

None of this is necessary for BIAB as you’ve correctly observed but some of us have other needs. Just interested what yours are.

mike,
thx so much for your valued input.

video is important but not a priority. YT videos, etc.

the money isn't that bigger deal to me.

i do a lot of orchestrated tunes. symphony orch. types.

so, it is more important for me to have very fast throughput and processing.

i never use the BB plugin. way too slow.

I've been doing this on a pro level since the late 60s.

ahhh, tape and analog mixers.

some suggestions would be appreciated.

kindest regards.

robbo (john robinson)

I agree with Mike - unless you absolutely need the level of expandability that the Pro has (and subsequently don't mind spending at least double the money) it makes more sense to get the Studio, or even the M1 Mini if that fits your needs. And you'll save about $40k too, if Mike's math is correct.

If you're doing strictly music production, you honestly don't need a Mac Pro. Even the M1 Mini will power through everything you've got and then some.

hi simon.
thx for the input.
i'm "waiting and seeing"
my old mac pro STILL does all tasks well.
the SSDs - all 16TB of them - really help.
a new Silicon mac pro could be overkill.
extra RAM, as well.
most of the problems are solved now as I've added the 49pak.
I've manually sorted all the real tracks/styles out.
took a while.
thanks for all your help.
best, john robinson.
btw, simon, a tune I've just uploaded to YT, has garnered over 10, 000 views.
it uses the BB harp, drums and bass, vibes too, I think.
sounds great.