Hi,

The MasterClass series and Multimedia Performance series were recently updated to build 76, which make them look much nicer on Vista/Windows 7. Thanks a lot for that!

Any chance that we get the same facelift for the Video Guitar series?

Regards
/Bjorn

Hello Bjorn,

Yes, they are available here:
http://www.pgmusic.com/support_vgl.htm

Bad start. I have both blues, both rock and all 3 jazz video lessons so I was excited to see this. I downloaded the two blues files first, ran then and nothing. I cannot launch either program. I see that the update modified the exe files to today, but I cannot get either program to launch, either on their own or through the BIAB Practice dialog.

I am running Windows 7-64 bit.

(Rebooting didn't help either.)

I was able to use my old disk to downgrade back to build 74. What's up?

John

Works fine for me, on Windows 7-32 bit. Thanks!

/Björn

Hello John,

Not sure - it is working great in our testing on Windows 7 64bit. Could you email a summary of your system info to support@pgmusic.com, and the crash report if possible? Is there anything unique/unusual about your computer that you can think of? An easy way to print out system info is to go to Start | All Programs | Accessories | System Tools | System Information. Then, go to File | Export and save as a text file.

Thank you Andrew. The email is sent.

The installers worked fine for me; however, I must say that I upgraded to build 76 from the previous build 74 patch.

Of course, successful implementation means you must select the correct folder in which to install the patch.

Andrew's been working with me, but still no fix. Here is the event error log from windows. I post this on the off chance that a working tech cruising the forums has happened to have seen this before

Log Name: Application
Source: Application Error
Date: 11/08/2011 10:33:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Basement
Description:
Faulting application name: advanced_comping_high.exe, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000374
Fault offset: 0x000ce653
Faulting process id: 0xfd8
Faulting application start time: 0x01cc58a8f475dc66
Faulting application path: C:\bb\101 Guitar Comping - High Strings\advanced_comping_high.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 337df02e-c49c-11e0-892c-90e6ba924312
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-12T04:33:18.000000000Z" />
<EventRecordID>34658</EventRecordID>
<Channel>Application</Channel>
<Computer>Basement</Computer>
<Security />
</System>
<EventData>
<Data>advanced_comping_high.exe</Data>
<Data>0.0.0.0</Data>
<Data>2a425e19</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7ba58</Data>
<Data>c0000374</Data>
<Data>000ce653</Data>
<Data>fd8</Data>
<Data>01cc58a8f475dc66</Data>
<Data>C:\bb\101 Guitar Comping - High Strings\advanced_comping_high.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>337df02e-c49c-11e0-892c-90e6ba924312</Data>
</EventData>
</Event>

Thanks to Andrew and to any other sympathetic person reading through this.

John

Well here we are, 5 years later. I still have the same computer. When I upgraded to Win 10, I thought I'd give it a try again. Nothing. Yesterday, I thought What the heck? So I tried again. Bingo! Something in the deep, dark corners of windows video upgrades brought the updates to life for me.

Go figure!