I was unable to get a Jazz Piano MasterClass CD from the year 2001 running on a Win 7 / 64 Bit system here. Even the Update Patch from the Support pages did not work.

I thus re-purchased the Jazz Piano MasterClass expecting that a fresh e-delivery should deliver a functional version of this program.

Downloaded the installation file ... installed ... and got again a program crash from this freshly bought program.

PG Music, please fix this otherwise magnificent program (if running at all), or have it removed from your Sales pages.

29 $ down the drain ...

For other customers, we did get the Jazz Piano MasterClass working on this customers system. Thank you Martin for contacting me at Support.

Rob.

Hi Rob,

yes, thanks for straightening out the problem here. The Jazz Piano MasterClass works like a breeze now.

Support sent links to complete installation files (just a few hMB). While these installation files do work fine, the e-delivery and the patches (Build 76, May 25 2011), supposedly fixing problems with the CDs, do *not* work. I trust PG Music goes out on a limb to update patches and e-delivery files as well.

Great support, Rob!
Thanks again

Hi, Rob
Is there a chance to get the information about what you did to get the installation running? I have all masterclass programs and Multimedia programs. I've tried to patch with the recent one from support to fix the screen problem. no program could be started from there on. I am using windows 7 ultimate 32 bit with 4GB of Memory and NVIDIA Graphicboards. I've talked to support last year and didnt get a fix so far. Thanks for any help in advance

Hi,

If you send an email to support@pgmusic.com, we can send you the files you need.

Thanks
Kent
PG Music