Hi,
I hope that someone can help me with this.
I upgraded to BIAB Ultra at the start of the year, and it has been fine since. Last week it told me to activate it, and that some features were blocked. I thought it strange, but went ahead and activated it. This did't work, and it said that the program can only be used on one machine. Well, it is only on one machine and always has been. I immediately thought that PG Music has been hacked and my number used elsewhere. I contacted support and they told me to delete all the ticket files and reinstall version 845, which I did. Now when I open BIAB it can't find the ticket file, obviously because I deleted it. They then said reinstall version 845, again I did this with no result. I even backdated to 844, and that didn't work either. They then said activate offline and send them the serial number, this didn't work, because it is still looking for the ticket file. It seems to me that nothing is going to happen until the ticket file is replaced. Initially, I went to the bin and restored the ticket file, but it no longer works. I feel like I'm getting nowhere with tech help. Does anyone know the solution to this?

I don’t know. I’ve never heard of this before.

What is puzzling is that you get 30 days to activate, but you report you ran for months before getting the message. I assume you ran BIAB at least once after the first 30 days, yes?

You might try Run as Administrator, a good idea anyway but I doubt it will help here. Also, could you post the exact error message? That might give us a clue.

Hi Torq2, please go to the C:\Users\Public\Ticket and send us a screenshot of what is in this folder. That way we can see if there is anything left that should be deleted, or if there was something that was accidentally deleted, but should not have been. It would be best to send it to us directly via the email thread you had already established for this issue because it involves your serial number and serials should not be shared over the public forums.

What happens fairly often is that a Windows update will cause BIAB to think it's on a "new" computer. Updates sometimes change a UUID that Band-in-a-Box uses to identify a computer, which suddenly makes the verification fail. Not usually a problem - reactivating does the trick.

We've been working with Torq2 directly to solve this issue. In this particular case, reactivating didn't do the trick, nor did removing Ticket files or offline activation, so we've manually generated the activation files for him and provided instructions on where to put the files - hopefully that'll work! Torq2 is away for a bit, but when he returns we hope to get some good news.

Hi All,

Sorry I didn't reply, but I had to go away for a few days.

As Simon say's, he sent me a bin file and I put it in the BB folder, and now it is working fine.

Thanks for your help.

You're very welcome Torq2, glad you're up and running again!