You need to be logged in to post
Options
Index
#411874 - 05/12/17 03:27 PM [RealBand] Contacting PG Music Technical Support
Registered: 05/16/11
Posts: 285
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 285
Lately, I can't get an answer on the Tech Support line. I leave messages and they don't call back. Anyone know what is going on? They used to be easy to reach.

Top
#413758 - 05/16/17 06:09 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Registered: 05/16/11
Posts: 285
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 285
Guess it is just me. 30 views and no comments.

Top
#413774 - 05/16/17 08:09 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Registered: 09/03/08
Posts: 110
Loc: ND
Del Offline
Apprentice

Registered: 09/03/08
Posts: 110
Loc: ND
I've had good luck using the 'Live Help' button at the top right of this page. I've used it to 'chat' with the help desk before. I don't think they are open until 10AM PST.
_________________________
Del

Top
#413851 - 05/17/17 05:32 AM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Registered: 06/05/12
Posts: 8482
Loc: Melbourne, Australia
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8482
Loc: Melbourne, Australia
2bSolo, where are you calling from, e.g. what timezone?

Are you sure that there would/should be somebody available at the time(s) you called?

And yes, did you try the chat?

I've occasionally sent support requests by email that have taken a long time to get a response to. I haven't ever needed to try telephone support, so I cannot answer that part.
_________________________

BIAB, RB 2018(Audiophile), Sonar Platinum, Izotope Prod. Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M Studio Monitors, Pioneer Active Mons, AKG K271 Studio H'phones

Top
#413861 - 05/17/17 06:12 AM [RealBand] Re: Contacting PG Music Technical Support [Re: VideoTrack]
Registered: 05/16/11
Posts: 285
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 285
I live in Florida, so I always subtract three hours. I have called in the afternoon and early evening. I get the recording. If I leave a message, no one responds.

I will try the Live Help. Usually I get someone on the Sales side with that.

Like I said, it has just been this way for the last few weeks. I thought something might have changed at the company.

Thanks for the responses.

Top
#414194 - 05/19/17 08:48 AM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Registered: 05/24/02
Posts: 48
Catherine Offline
PG Music Staff

Registered: 05/24/02
Posts: 48
Hi there,

I have sent you a private message.

Thank you!

Top
#414244 - 05/19/17 04:35 PM [RealBand] Re: Contacting PG Music Technical Support [Re: Catherine]
Registered: 05/16/11
Posts: 285
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 285
Catherine,

So where is that private message?

2b

Top
#414254 - 05/19/17 05:16 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Registered: 10/31/08
Posts: 13867
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 13867
Loc: Australia
Did you check under 'My Stuff | Messages' ? It's necessary to scroll to the top of the thread to be able to see this option.

If a message is there, you should have a flashing envelope.


Attachments
mystuff messages.JPG


_________________________
LINKS TO MY BIAB/RB SONGS


Top
#414278 - 05/19/17 07:59 PM [RealBand] Re: Contacting PG Music Technical Support [Re: Noel96]
Registered: 05/16/11
Posts: 285
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 285
Thanks, Noel. There was nothing flashing but I found it. The only message was an old one from Jim Fogle.

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.

I think I have a better chance with the Forum. Thanks for the tip on messages.

Top
#414334 - 05/20/17 06:22 AM [RealBand] Re: Contacting PG Music Technical Support [Re: Del]
Registered: 05/16/11
Posts: 285
2bSolo Offline
Apprentice

Registered: 05/16/11
Posts: 285
I tried the Live Help. It is Sales. The responder didn't know anything about the PG VST's.

Top
#417733 - 06/13/17 07:53 PM [RealBand] Re: Contacting PG Music Technical Support [Re: 2bSolo]
Registered: 10/08/15
Posts: 961
Loc: Philippines
Trygve Larsen Offline
Expert

Registered: 10/08/15
Posts: 961
Loc: Philippines
Originally Posted By: 2bSolo

I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.
Two people to serve 200.000 customers? OMG... No wonder they "never" respond to anything in the forum also... What would they do if it was not for all those great guys in this forum?.... I read a tread somewhere requesting more participating from PG-Music staff in the forum. It got a little better for a while and people was happy.
_________________________
Forever Grateful
Trygve "Leo" Larsen
BiaB 2018 Audiophile, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM
My tracks on Soundcloud; https://soundcloud.com/trygve-larsen
The Universe = Uni-verse ie one song.

Top


PG Music News
With Band-in-a-Box®, Making Music Has Never Been Easier!


We came across this recent post, Music Making Software: Record, Edit, Create and Share Your Own Songs, which includes Band-in-a-Box® in their list of software you'll need to record and edit your own songs!

One of our favourite products, and one that doesn’t seem to come up much in discussions about music making software, is Band-In-A-Box from PG Music. This is probably the longest established and certainly one of the most popular music making software packages of all time. Already packed with features, the latest version has added functions that in our opinion make this an essential buy for musicians in any genre, for keyboard players, guitarists, singers, in fact any musician looking for an outstanding tool to make the most of their creative ideas.
-www.musicrepo.com

The Download Manager - Band-in-a-Box® for Windows

The "Download Manager" within Band-in-a-Box® for Windows is a great tool to confirm or help with the installation of your Band-in-a-Box® for Windows program!

What does the Download Manager do?
Automatically installs Band-in-a-Box® content (RealTracks, RealDrums, etc.) in the background, so you don't have to sit there the whole time! It can also confirm that you've completely installed your purchase.

How do you use it?
Within the program, go to Help | Utilities | Run Download/Install Manager now. Using your activation code, the program will analyze the installation folders, and list anything that still needs to be downloaded and installed.

Learn more about the Download Manager with this tutorial, or check out the topic within the Online Manual.

Band-in-a-Box® for Windows Online Manual - Chord List & Shortcuts

Visit the Chord List of our Online Manual, and you'll see all the chords that can be used within the program! The list includes a few Tricky Chords and Shortcut Chords that you may find useful too!

Tricky Chords:
C5b This is "C flat 5." It is spelled this way to avoid confusion.
C2, C5, C4, C69, C7alt, Cm7#5
You can type C-7 for Cm7 (i.e. use the minus sign) or C7-9 for C7b9.

Shortcut Chords
If you enter a lot of songs, you will appreciate these shortcut keys.
J = Maj7
H = m7b5 (H stands for Half diminished)
D = dim
S = 7sus

There's even information on how to add your own chord shortcuts - check it out!

Video Request Answered - Creating Intros, Bridges, and Endings in Band-in-a-Box®

Check out the newest support video created by Kent that explains how to create intros, bridges, and endings in Band-in-a-Box®! Click here to view...

The Band-in-a-Box® SongPicker Feature

If you have a folder of songs that you'd always like easy access to within Band-in-a-Box, make sure you familiarize yourself with The SongPicker feature, which access the folder that you choose and lock it to!

Access the SongPicker by clicking on the [Song] button next to the title of the song within the main screen of Band-in-a-Box. The first time the SongPicker is opened, you can choose the folder to use to create the list by selecting [Change] and navigating to your preferred directory. Once chosen, select [OK - Make Song List], and Band-in-a-Box does the rest... the next time you click on [Song], you'll be taken directly to your preferred folder!

Learn even more about this feature within Chapter 5 of our Online Manual, here.

Just Launched - The FAQ and Knowledge Base Forum!

If you have a question (or questions!) about Band-in-a-Box®, PowerTracks, RealBand®, or any other PG Music Inc. product - whether it be technical support or pre-sales, there's now an easy one-stop spot to find the answer - our FAQ and Knowledge Base Forum!

Don't want to read through the 600+ posts? Use the Search FAQ option, and you can choose your key search terms to locate the topic and answer you're looking for!

Common pre-sales questions about our products, ordering, and delivery:
Pre-Sales

Technical support & troubleshooting by product:
Band-in-a-Box® for Windows
Band-in-a-Box® for Mac
RealBand® for Windows
PowerTracks Pro® Audio for Windows
Other Products

There's even a Request New FAQs forum, if you didn't see your question answered anywhere!

Over 190 Saxophone RealTracks for Band-in-a-Box®!

Today's the day we say "Happy Birthday" to Adolphe Sax, the creator of the Saxophone!
(Adolphe was born November 6, 1814 - 32 years later he patended his saxophone creation!)

We have more than 190 Saxophone RealTracks available for Band-in-a-Box with the following RealTracks Sets - review the complete list here.

Check our our Saxophonist programs for Windows:
The Jazz Saxophonist
The Rock Saxophonist

Forum Stats
28207 Members
59 Forums
54892 Topics
455200 Posts

Max Online: 2434 @ 11/14/17 12:37 AM
Newest Members
rolandmammoliti, Lajos, stg, MichaelSF, Jaydude

28206 Registered Users
Top Posters (30 Days)
Noel96 177
Al-David 143
Rustyspoon# 136
floyd jane 117
Tangmo 117
Matt Finley 117
Pipeline 116
BlueAttitude 115
Janice & Bud 115
44kfl 111
Today's Birthdays
No Birthdays