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#446624 - 12/21/17 08:21 PM [Band-in-a-Box for Windows] BIAB 2018 PROBLEMS
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
I installed BIAB 2018 on my Dell computer running windows 10 and have some issues. When I start BIAB I get a popup window at the bottom right that says "Windows Audio Session Error: Could not select the default input device. The error number is -9985". Never saw this with BIAB 2017. When I load an existing song that worked on 2017 when I play it there is a delay in the display changing chords and they are not in sync with the audio. On a fast song it is about 2 beats delayed and on a slow waltz it is about 1 beat late.

Another more serious problem is after I install the program I can run it and close it and start it up again without any problem but if I shut the computer down and start it up again then I can't run BIAB again without re-installing it. I get an error that says "bbw.exe - Bad Image, ****.dll is either not designed to run on windows or it contains an error", *** is the full file path and it repeats this error for 3 different .dlls I have re-installed the program and installed the updates 3 times with the same result each time.

Anyone else run into these problems?


Edited by 16inchviola (12/21/17 08:24 PM)

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#446625 - 12/21/17 08:27 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Hello and welcome to the forum. The first error was seen in early versions of BIAB 2018 but was fixed with a patch. Go to the grey Support tab above and download and install the latest build. If you’ve done that, go to Options, Preferences, Audio and change From WAS driver to MME or, if you have it, ASIO.

About the second problem, try locating BBW.EXE in the /BB folder, right click and select Run as Administrator. If that doesn’t work, turn off your antivirus program during the install.

If these do not resolve your problems please call PG Music Support. They are really excellent and will get you running.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#446629 - 12/21/17 08:42 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Thanks for the quick reply Matt, I tried your suggestion to run as an administrator and it didn't work. The other suggestions will take some time.

Thanks

Jack

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#446630 - 12/21/17 08:43 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Good luck!
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#446636 - 12/21/17 09:19 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
I turned off my antivirus and reinstalled BIAB and everything seems to be working fine. Thank you so much for your help.

Jack

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#446679 - 12/22/17 05:55 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Excellent! Have fun now.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#446794 - 12/22/17 07:46 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Well, I thought it was fixed until I started BIAB today and it wouldn't start again. Same error messages as before so I turned off my antivirus and re-installed BIAB again and installed all the update patches and I am back where I started with the sound not being matched with the chord changes in the display.
With the time difference for customer support it hasn't worked out that I can call support for their help. I tried the chat support and they just told me to call customer support.

Such is life.

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#446795 - 12/22/17 08:25 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
BIAB defaults to using a WAS driver in Options, Preferences, Audio. Try MME or ASIO.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#446888 - 12/23/17 10:27 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Changing to MME seems to fix the timing problem but I am still stuck with the not loading problem.
Thanks

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#446890 - 12/23/17 10:29 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Some progress is good. Would you please restate what is wrong with "not loading" now? I don't want to misunderstand from the original two problems.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#446901 - 12/23/17 11:34 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 08/13/09
Posts: 1543
Loc: Ireland
musiclover Offline
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Registered: 08/13/09
Posts: 1543
Loc: Ireland
Hi and welcome to the forums,

Maybe you need to create an exclusion in your antivirus software as I have to do (Avast)as it does not like biab updates or Realband at all.

Just go into antivirus settings and see if that helps.

hope you get it sorted.
_________________________
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My music https://www.youtube.com/user/donegalprideofall

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#446944 - 12/23/17 05:24 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: Matt Finley]
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Another more serious problem is after I install the program I can run it and close it and start it up again without any problem but if I shut the computer down and start it up again then I can't run BIAB again without re-installing it. I get an error that says "bbw.exe - Bad Image, ****.dll is either not designed to run on windows or it contains an error", *** is the full file path and it repeats this error for 3 different .dlls I have re-installed the program and installed the updates 3 times with the same result each time.

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#446957 - 12/23/17 06:19 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 12/07/17
Posts: 117
CoolBreeze Offline
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Registered: 12/07/17
Posts: 117
I'm not all that familiar with Dell, but I do use Avast and Malwarebytes, and I've never had to do anything extra to exclude them.

As an extra precaution I do put Avast into silent mode when I install. It sounds to me like it might be a 3rd party anti-virus, or an app that Dell has that is preventing the install. I thought I saw another user have a problem with the updates being flagged by their anti-virus, which AV protection do you use?
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#446959 - 12/23/17 06:22 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: musiclover]
Registered: 01/14/13
Posts: 9
16inchviola Offline
Newbie

Registered: 01/14/13
Posts: 9
Thanks, I'll see if I can figure out how to do that.

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#446962 - 12/23/17 06:51 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 17742
Loc: Hudson Valley & Lake George NY
I was just thinking that. You are correct, disabling the antivirus should be tried.
_________________________
BIAB 2018 Win Audiophile; [& 2018 Mac UltraPak]. Software: Mixcraft, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#446966 - 12/23/17 09:26 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 05/24/05
Posts: 2558
Loc: Sterling, Va
raymb1 Offline
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Registered: 05/24/05
Posts: 2558
Loc: Sterling, Va
I get this error message when I open BIAB. It doesn't affect what I use BIAB for. Wonder why that message appears though.


Attachments
Win audio session error.png


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Asus Q500A i7 Win 10 64 bit 8GB ram 750 HD 15.5" touch screen, BIAB 2017, Casio PX 5s, Xw P1, Center Point Stereo SS V3 and EWI 4000s.

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#446969 - 12/23/17 10:04 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: raymb1]
Registered: 06/08/05
Posts: 6621
Loc: Redondo Beach, Ca.
jazzmammal Online   content
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Registered: 06/08/05
Posts: 6621
Loc: Redondo Beach, Ca.
The message tells you exactly what it is Ray. If you're not doing any recording it won't affect you.

Bob
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Biab/RB latest build, Win 10 64 bit, Intel 4770, 256 Gig SSD, 16 Gigs Ram, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA1XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.

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#446970 - 12/23/17 10:22 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 06/08/05
Posts: 6621
Loc: Redondo Beach, Ca.
jazzmammal Online   content
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Registered: 06/08/05
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Wow, this is a weird one. I have no idea what's going one but as you can see from the responses, this is strictly unique to your system. Don't you feel special?

As for Avast, we were all getting the "This file may contain something bad" message from Avast during testing because Biab 2018 was new to them. After a few days it stopped. Hackers are literally running wild all over the world, it's a huge problem and we all just have to live with it but that's separate from your bad .dll messages.

Rather than continually reinstalling Biab (you know the definition of insanity I'm sure) I would be inclined to contact Dell and reinstall Win 10 because I suspect that's where the problem is. Either the Windows install is messed up or you've changed something in your registry or installed something that is messing with your system.

Pretty much everybody on this forum simply installed 2018 including me and it works perfectly. You can see my system specs in my sig. It would help if you posted your system details as well. My computer is a stock out of the box Win 10 system. No tweaks. Everything was installed using the defaults. It came with Win 7 and I did the free update to Win 10 with zero issues.

Have you done anything unusual with your system since you got it including installing specialized software that might be out of the ordinary? By ordinary I mean everybody installs Adobe Reader, MS Office or Open Office and stuff like that. Musicians like to install free cool sounding but unknown software from dubious sources.

Bob
_________________________
Biab/RB latest build, Win 10 64 bit, Intel 4770, 256 Gig SSD, 16 Gigs Ram, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA1XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.

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#447046 - 12/24/17 10:15 AM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: 16inchviola]
Registered: 05/16/02
Posts: 3789
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 3789
Loc: Victoria, BC
Originally Posted By: 16inchviola
Another more serious problem is after I install the program I can run it and close it and start it up again without any problem but if I shut the computer down and start it up again then I can't run BIAB again without re-installing it. I get an error that says "bbw.exe - Bad Image, ****.dll is either not designed to run on windows or it contains an error", *** is the full file path and it repeats this error for 3 different .dlls I have re-installed the program and installed the updates 3 times with the same result each time.


We encountered a similar problem a few months ago, where McAfee (on certain computers) was deleting .dll's, without any notification. It would leave a 0 byte dll file in the Band-in-a-Box folder that was not a valid dll, so the program would give errors like this. I think you can exclude the Band-in-a-Box folder in the Mcafee settings (if that's indeed what your issue is), but you likely need to reinstall Band-in-a-Box (just the main program file) to get the files back.


Edited by Andrew - PG Music (12/24/17 10:16 AM)
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Andrew
PG Music Inc.

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#447078 - 12/24/17 01:02 PM [Band-in-a-Box for Windows] Re: BIAB 2018 PROBLEMS [Re: raymb1]
Registered: 08/20/11
Posts: 4213
Loc: Winston-Salem, NC USA
Jim Fogle Online   happy
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Registered: 08/20/11
Posts: 4213
Loc: Winston-Salem, NC USA
Originally Posted By: raymb1
I get this error message when I open BIAB. It doesn't affect what I use BIAB for. Wonder why that message appears though.
Ray, check and see if your audio setting has changed to WAS.
_________________________
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2018 BiaB (520) UltraPlusPak RB 2018 (Build 5)
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