|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2011
Posts: 113
Apprentice
|
OP
Apprentice
Joined: Jul 2011
Posts: 113 |
I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 25,867
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 25,867 |
Your experience is not normal, I agree. Give PG Music Sales a call in the morning. Was your order for the audiophile version on a hard drive? They ship later; I just got mine two days ago.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 18,355
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 18,355 |
Like Matt mentioned, do give PG Music a call. I'm confident to state that they will certainly be responsive and take whatever steps are required to track/ensure your delivery.
And yes, I understand that the HDD versions may have been dispatched later.
PS: Also, I guess no one is absolutely sure to say that the issue lies with PG Music. It may be a delivery problem which is out of their hands?
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2007
Posts: 1,796
Expert
|
|
Expert
Joined: Dec 2007
Posts: 1,796 |
One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2000
Posts: 12,583
Veteran
|
|
Veteran
Joined: Dec 2000
Posts: 12,583 |
I am signed up for UPS notifications. My delivery was delayed several days, first due to winter weather, and then apparently the UPS truck broke down. But it was shipped pretty timely from PGMusic.
I would definitely give them a call or do an online chat to see if they can check the status. If already shipped, they should have a shipping ID number.
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2024/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Mar 2006
Posts: 39
Enthusiast
|
|
Enthusiast
Joined: Mar 2006
Posts: 39 |
I agree the same what fiddler2007 said:
One thing about PG: since Atari days they have always been fair, responsive, and especially very helpful in sussing out problems. Compared to some other software vendors they surely deserve a +++++++ rating. F
Greetings from Finland,
popboy
user since Atari times!!!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2003
Posts: 728
Journeyman
|
|
Journeyman
Joined: Dec 2003
Posts: 728 |
Just FYI, The post below is a different Bob B., not me, Bob Buford. Just to clarify here.  I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........
It has still not arrived yet! That is almost 2 full weeks.
That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........
I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
That is what any reputable business would do........
Bob B.
Hey BBB I was told when I placed my order that the HD version was still being checked out and there would be a delay in shipping it. So I wasn't concerned when it took a while. I think we're all fortunate to have such an amazing product and a great bunch of folks getting it out there and in our hands. Next to my guitars, my BIAB is my most important piece of musical gear in my songwriting and producing arsenal. Actually I could always replace my guitar. BIAB...not so much. Thanks, PGM. You guys rock. Buford 
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
It looks like the order date was Fri Dec 8 and ship date was Mon Dec 11, please contact us so we can confirm this and look into it further.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2011
Posts: 113
Apprentice
|
|
OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hi Andrew and everyone else,
I only ordered the program upgrade this time and set three of the jazz video real tracks...... All on a 32 GB thumb drive.......
I appreciate all your replies.
If it does not arrive today I will contact you Andrew thanks for reaching out.
BBB
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
Apprentice
Joined: Dec 2011
Posts: 280 |
Why assume the fault is at the PG Music side, and not the courier, preemptively trashing one of the best functioning companies in the music biz just to learn that the company did exactly like they should, and in time?
I think an apology would be in order.
Well?
Last edited by LtKojak; 12/22/17 09:29 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2006
Posts: 2,243
Veteran
|
|
Veteran
Joined: Jun 2006
Posts: 2,243 |
I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.
Bob B.
Maybe this is the crux of the matter?  I wonder why the OP waited two weeks? I surely wouldnt have. Just my two penn'orth.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Mar 2004
Posts: 6,705
Veteran
|
|
Veteran
Joined: Mar 2004
Posts: 6,705 |
Not like PG Music but what really turns me off is someone asking for free stuff right out the gate.
Best to you, and my bet is they will correct the issue, if indeed they are aware of the issue in the 1st place.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2011
Posts: 113
Apprentice
|
|
OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2006
Posts: 2,243
Veteran
|
|
Veteran
Joined: Jun 2006
Posts: 2,243 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Overly dramatic? Please read your own posts. It's EVERYONE'S business if you post publicly. So you ordered Friday and they ship Monday - how can that be bad service?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 3,567
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 3,567 |
Pepe,
Aren't you being a little dramatic?
Nobody is trashing anything....... Even though none of this is any of your business, even for Media mail the post office has what's called internal tracking........ And this order went out later than it should have.........
Not the end of the world in the busy holiday season, but this was an issue with customer service and shipping...........Only
Certainly not the entire company and its products! Like your comments suggest.......
Regards,
BBB
Did you get it yet?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2011
Posts: 113
Apprentice
|
|
OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Danny,
I'm far from being a mooch.......... But when part of the Company, namely the shipping department drops the ball,
It's usually a nicety to say they're sorry and maybe throw some freebies......
But we're all entitled to our opinions so I hope you have a great Christmas and a happy new year......
BBB
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2011
Posts: 113
Apprentice
|
|
OP
Apprentice
Joined: Jul 2011
Posts: 113 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2006
Posts: 2,243
Veteran
|
|
Veteran
Joined: Jun 2006
Posts: 2,243 |
Hey Pepe,
The shipping department screwed up the order did not go out on Monday.....
Don't challenge my right to be upset....... This is not your business....... And you never should've been involved in the first place.
I could care less about your opinion! This is between me and PG music....... and its not a big deal like I said you are the only one that is making it a big deal.......... I am extremely happy with PG music throughout the years!
So please go away and mind your own business........ That will probably be a first for you!
I finally got my order, and even though it's late it Is usual I love it!
BBB BBB, YOU made it PUBLIC so its not a Private matter any more. It is YOU who's making it a Big Deal by banging on about it and panhandling for Freebies on the back of it. Go and enjoy your B2018 and have a great Christmas.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
Apprentice
Joined: Dec 2011
Posts: 280 |
The shipping department screwed up the order did not go out on Monday So you say...? Don't challenge my right to be upset So now getting upset is a right? What article of the constitution is this mentioned? Well, this very thought, being delivered in some comedy program, would be funny, but as it's coming from a real human being, I find it that's the saddest thing ever to think about in Christmas. Who hurt you so bad...? This is not your business Why did you post here, then? And you never should've been involved in the first place You shouldn't've posted in the first place, then. I could care less about your opinion Yet, here you are... This is between me and PG music It was until you chose to post here. Why did you post here in the first place, uh? Bullying your way to a freebie? you are the only one that is making it a big deal Yet, here you are... again! I am extremely happy with PG music throughout the years That didn't prevent you to make such a pathetic attemp of getting a freebie. So please go away and mind your own business You must have serious deficiencies in the reading/comprehension dept. It was YOU that posted here IN THE FIRST PLACE. Being a PUBLIC Forum, by definition, makes it not only MY business, if I decide to get involved, but everybody's business. Precisely, to all 26,783 Registered Users and everybody else that reads it, that's not registered, making an estimate of about 90,000 persons. You didn't think this through at all, didn't you...? That will probably be a first for you! As I was not the only one that responded to you, but the one being singled out by you, my guess is that it was my post that, in your own contorted, feeble mind ruined the possibility of having a freebie. If that was the case then GOOD! Justice was made! I finally got my order, and even though it's late it Is usual I love it! Great! Now you can go back and sulk in the corner of your room, all by yourself, thinking about that freebie that slip through your fingers like sand... the more you want to hold to it, that more that it slips away... Have a very un-merry Christmas and an extremely miserable New Year.
Last edited by LtKojak; 12/25/17 08:55 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2016
Posts: 274
Apprentice
|
|
Apprentice
Joined: Dec 2016
Posts: 274 |
Wow Pepe!Tell him like it is.Who loves ya baby!Marry me!Happy Christmas,Lootenant.
Wendy
BiaB2022PLUS,927. every extras pack I can find ;-),Sonar7XL,Win 10
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
|
|
|
|
|
|
|
|
|
|
|
|
Forums66
Topics81,622
Posts735,189
Members38,520
| |
Most Online2,537
Jan 19th, 2020
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean