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#448679 - 01/02/18 04:32 PM [Band-in-a-Box for Windows] Is PG support closed for holidays?
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.

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#448739 - 01/03/18 03:12 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 10/25/06
Posts: 207
Loc: South Africa
Mike Laatz Offline
Apprentice

Registered: 10/25/06
Posts: 207
Loc: South Africa
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
_________________________
Mike Laatz
Cape Town

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#448748 - 01/03/18 05:09 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
hahaha! True

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#448764 - 01/03/18 05:52 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 07/12/00
Posts: 18106
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 18106
Loc: Hudson Valley & Lake George NY
They posted their holiday support hours but they should be open today, Pacific time zone.
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#448804 - 01/03/18 07:49 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 12/20/00
Posts: 11009
Loc: Pensacola, Florida
jford Online   content
Veteran

Registered: 12/20/00
Posts: 11009
Loc: Pensacola, Florida
I suspect they are swamped with the holidays and the new release coinciding.
_________________________
John

HP Win10Pro-64, 8GB
ASUS Win10Pro-64, 16GB
HP Win7Pro-64, 8GB

H/W-Behringer U-Phoria UMC404HD, Casio Kbds
S/W-BB/RB2018/Sonar/Reaper/Studio One/Samplitude/MixBus/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web-http://www.sus4chord.com

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#448924 - 01/03/18 05:21 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.

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#449069 - 01/04/18 11:55 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 11/05/08
Posts: 1320
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 1320
Hi guys,

We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.

If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.

Thanks,
Kent
PG Music

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#449233 - 01/05/18 06:50 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.

Thanks


Edited by joden (01/05/18 06:51 AM)

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#449311 - 01/05/18 12:27 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 10/31/08
Posts: 14137
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14137
Loc: Australia
Joden,

There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#449340 - 01/05/18 02:25 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
ok, thanks Noel. I'll try that

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PG Music News
Notation Enhancements in Band-in-a-Box® 2019 for Windows!

There are Notation Enhancements in the NEW Band-in-a-Box® 2019 for Windows! These include:
•A new button in the Print Options dialog which lets you quickly print a "chords only" fake sheet. You can also access this from the right-click menu on the chord sheet.
•A new track type (Drums) is now available for The Melody and Soloist tracks.
•Clicking close to a stave line will put a note on the stave line instead of between stave lines. (Previously, you had to click extremely close to a stave line to insert a note on The line.)
•Double-clicking on the Standard mode Notation window (or on the time line in Editable or Staff Roll mode) plays the song from the current time location. Previously, it played the song from the beginning of the current bar.
•Holding down the [Ctrl] key and pressing the zoom in/out buttons results in finest possible incremental adjustment in size.
•In The Notation Windows Options dialog, The clefs split point asterisk indicates that C5* is middle C.
•Pressing The space bar plays the song from the current time location, not the current bar.
•The clefs split point can be set by the spin controls.
•The right-click menu in the Editable or Staff Roll mode Notation window has an option to change the current beat resolution. Previously, the only way to do this was to right-click on the time line.
•There's a keystroke entry notation mode - the 'N' mode, which lets you enter a melody entirely using keystrokes. The keystrokes are N to enter a note, up/down cursor to change its pitch, and left/right cursor to move the time line.
•You can now edit any track in the Event List Editor. When The dialog opens, it will show you the MIDI data in the current Notation track.
•You can quickly enter forced accidentals from the right-click menu.

We talk about these new features within our Band-in-a-Box® 2019 for Windows®! New Features, RealTracks, and other content! video:
25:45 - New Features: Easy Entering of Notation with the 'N' Key
36:48 - Change Beat Resolution From the Right-Click Menu
37:15 - Easier Entry of Notes on Lines
37:42 - Asterisk to Indicate Middle C on & Spin Controls
37:53 - Force Accidental from the Right-Click Menu
38:01 - Edit Any Track in the Event List
38:09 - Keystroke Note Entry Mode 'N' for Faster Note Entry
38:28 - Print Chords Only Fake Sheet
38:32 - More Control of Notation Size

Rather read about it?
-Band-in-a-Box® 2019 for Windows® Upgrade Manual
-New Feature Summary - Notation Enhancements

The New Band-in-a-Box® 2019 for Windows SongPicker!

With Band-in-a-Box® 2019, the SongPicker has been redesigned!
-The completely redesigned window shows information for up to 50,000 songs.
-The song list build is much faster. Approximately 150 songs get added per second.
-A progress bar will appear if the song list build takes longer than 3 seconds.
-You can see the chord progression for the selected song in the list. You can copy and paste it to a text file.
-Many filters are available. You can filter the list by subfolders, genre, feel, time signature, style, songs with melody, soloist, lyrics, key signature, tempo range, and the year of file dates.
-You can search songs that have similar chord progressions and/or melody fragments.
-Hotkey! ss+enter opens the SongPicker, ss2+enter opens the Recently Played Songs, etc.

Learn more about the updates with our New Features Video - we've made it easy to find the section you'll need:
2:55 - New Feature: Redesigned SongPicker
21:58 - New Features: SongPicker Enhancements
41:10 - Now Over 10,600 Titles in SongPicker

You can also read all about the new SongPicker within our Online Band-in-a-Box® 2019 for Windows® Upgrade Manual.

RealBand 2019 Online and PDF Manuals Available!

Visit our Online Manuals support page for access to the latest RealBand 2019 for Windows program manuals!

RealBand 2019 for Windows User's Guide: Online Manual | PDF Download
RealBand 2019 for Windows New Features Guide: Online Manual | PDF Download

RealBand 2019 is included in every purchase of Band-in-a-Box® 2019 for Windows! We're having a SALE on Band-in-a-Box® 2019 Upgrade purchases until December 31, 2018 - save over 40% when you purchase your Band-in-a-Box® 2019 for Windows Upgrade! Check out our Band-in-a-Box® packages page for all the purchase options available

Band-in-a-Box® 2019 Online and PDF Manuals Available!

Visit our Online Manuals support page for access to the latest Band-in-a-Box® 2019 for Windows program manuals!

Band-in-a-Box® 2019 for Windows User's Guide: Online Manual | PDF Download
Band-in-a-Box® 2019 for Windows Upgrade Manual: Online Manual | PDF Download

Don't forget.... We're having a SALE on Band-in-a-Box® 2019 Upgrade purchases until December 31, 2018 - save over 40% when you purchase your Band-in-a-Box® 2019 for Windows Upgrade! Check out our Band-in-a-Box® packages page for all the purchase options available

Band-in-a-Box® 2019 on a USB 3.0 Hard Drive - Speed Thrills!

We're excited to say that all Band-in-a-Box® 2019 for Windows UltraPAK and UltraPAK+ orders now ship on a USB 3.0 hard drive!

What does this mean? Faster hard drive transfer rates will enhance the program operations (faster time to generate tracks, reduced audio artifacts) and offer faster transfer speeds (typically up to 3x faster)!

It's a great time to order your UltraPAK or UltraPAK+ Upgrade... they're ON SALE until December 31st!

Video: Band-in-a-Box® 2019 for Windows® New Features!

Our "Band-in-a-Box® 2019 for Windows®! New Features, RealTracks, and other content!" video is now ready! Get to know all about the newest features in Band-in-a-Box® 2019: Click here to watch...

We have listed a table of contents for this video, you'll see it within the YouTube video description, or by visiting this forum post.

RealBand 2019 - A New Look!

Have you opened up your RealBand 2019 yet? You may notice that we've given it a fresh new look! In fact, there are now 3 different looks to RealBand.

See for yourself! Within the program, visit Options | Icon Set and choose from: Classic, Modern 1, or Modern 2.

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