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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Since ver 2018 it is the first time I have experienced this and now whenever I have called the support phone number I am left with a message and no one picks up. It never used to be that way and I am very disappointed. I realize that there are times when there are too many calls and you might get the message but now it happens every time I try to call and yes I do call during regular hours. In all the years (many) I have ever called support I never had this issue. Has PG MUSIC changed something, like reduced staff ??? I hope not
Nelson
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,352
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Veteran
Joined: Jun 2012
Posts: 18,352 |
Nelson,
I'm not aware of any reduction in PG support staff. Of course, this is a very busy time of year with many requests for support in line with the new version release.
Presumably, you are calling within the correct timezone for BC, Canada?
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Oct 2011
Posts: 178
Apprentice
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OP
Apprentice
Joined: Oct 2011
Posts: 178 |
Thanks and yes I am calling at the appropriate time. I live in Canada. Maybe just bad luck but I have never run into this problem before.
Nelson
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Band-in-a-Box for Windows
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Joined: Jul 2013
Posts: 217
Apprentice
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Apprentice
Joined: Jul 2013
Posts: 217 |
I have tried multiple times and get the same message and no way to connect to tech support.
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 25,860
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Veteran
Joined: Jul 2000
Posts: 25,860 |
They should be there today. But not Monday: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456606#Post456606Rich59, I looked at your recent posts and there doesn't seem to be an outstanding issue. Would you like to try your problem here with your fellow users?
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
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Joined: Jul 2013
Posts: 217
Apprentice
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Apprentice
Joined: Jul 2013
Posts: 217 |
I have one problem at the moment. I cannot record in BIAB although I would only use to try the harmonizer. It was working before and now it isn't. I have checked and re-checked my input driver. Tascam 2x2. It is working fine in Realband but not BIAB 2018. I do not have a separate soundcard.
Last edited by Rich59; 02/09/18 09:12 AM.
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,862
Veteran
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Veteran
Joined: Oct 2008
Posts: 18,862 |
Rich, What audio driver do you have set in BIAB? It's under "Audio | Audio Driver/Settings". If it is WAS, try changing to MME and see if that helps. For what it's worth, TC Helicon (I'm assuming that this si what you mean by "the Harmonizer") is much much more easy to use in Realband than BIAB. It's the same program and the results are the same either way. Realband offers more control over the harmony generation. Regards, Noel
MY SONGS...Audiophile BIAB 2024
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Band-in-a-Box for Windows
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Joined: Jul 2013
Posts: 217
Apprentice
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Apprentice
Joined: Jul 2013
Posts: 217 |
I have used both mme and asio and for a time was. I lost track of how many times I have changed it.
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,862
Veteran
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Veteran
Joined: Oct 2008
Posts: 18,862 |
Rich, I have started a new thread here in the BIAB (Windows) forums with the title "Audio recording not working... please help". See the link below. http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456657It is highly unlikely that people who have had similar experiences, and so might be able to help, will find this problem listed under "Support NO ONE HOME". Regards, Noel
MY SONGS...Audiophile BIAB 2024
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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