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#453874 - 01/26/18 12:53 PM [Band-in-a-Box for Windows] Support: NO ONE HOME ???
Registered: 10/24/11
Posts: 173
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 173
Since ver 2018 it is the first time I have experienced this and now whenever I have called the support phone number I am left with a message and no one picks up. It never used to be that way and I am very disappointed. I realize that there are times when there are too many calls and you might get the message but now it happens every time I try to call and yes I do call during regular hours. In all the years (many) I have ever called support I never had this issue. Has PG MUSIC changed something, like reduced staff ??? I hope not

Nelson

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#453899 - 01/26/18 03:52 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 06/05/12
Posts: 8883
Loc: Melbourne, Australia
VideoTrack Offline
Veteran

Registered: 06/05/12
Posts: 8883
Loc: Melbourne, Australia
Nelson,

I'm not aware of any reduction in PG support staff. Of course, this is a very busy time of year with many requests for support in line with the new version release.

Presumably, you are calling within the correct timezone for BC, Canada?
_________________________
BIAB&RB2019(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones

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#453903 - 01/26/18 04:35 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 10/24/11
Posts: 173
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 173
Thanks and yes I am calling at the appropriate time. I live in Canada. Maybe just bad luck but I have never run into this problem before.


Nelson

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#456617 - 02/09/18 10:32 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 07/28/13
Posts: 215
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have tried multiple times and get the same message and no way to connect to tech support.
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

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#456620 - 02/09/18 10:39 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 07/12/00
Posts: 18279
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 18279
Loc: Hudson Valley & Lake George NY
They should be there today. But not Monday: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456606#Post456606

Rich59, I looked at your recent posts and there doesn't seem to be an outstanding issue. Would you like to try your problem here with your fellow users?
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#456624 - 02/09/18 11:09 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Matt Finley]
Registered: 07/28/13
Posts: 215
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have one problem at the moment. I cannot record in BIAB although I would only use to try the harmonizer. It was working before and now it isn't. I have checked and re-checked my input driver. Tascam 2x2. It is working fine in Realband but not BIAB 2018. I do not have a separate soundcard.


Edited by Rich59 (02/09/18 11:12 AM)
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

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#456649 - 02/09/18 02:07 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 10/31/08
Posts: 14451
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14451
Loc: Australia
Rich,

What audio driver do you have set in BIAB? It's under "Audio | Audio Driver/Settings". If it is WAS, try changing to MME and see if that helps.

For what it's worth, TC Helicon (I'm assuming that this si what you mean by "the Harmonizer") is much much more easy to use in Realband than BIAB. It's the same program and the results are the same either way. Realband offers more control over the harmony generation.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#456653 - 02/09/18 02:23 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Noel96]
Registered: 07/28/13
Posts: 215
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have used both mme and asio and for a time was. I lost track of how many times I have changed it.
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

Top
#456659 - 02/09/18 02:50 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 10/31/08
Posts: 14451
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14451
Loc: Australia
Rich,

I have started a new thread here in the BIAB (Windows) forums with the title "Audio recording not working... please help". See the link below.

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456657

It is highly unlikely that people who have had similar experiences, and so might be able to help, will find this problem listed under "Support NO ONE HOME".

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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PG Music News
Band-in-a-Box® 2019 for Windows Build 613 Available

Attention Band-in-a-Box® 2019 for Windows users... Build 613 is available!

Learn more and download now...

Summary of changes:
Fixed: Exporting MP3 files would fail if using the 64 bit version of Band-in-a-Box®, and Windows 7 or earlier.
Fixed: Some audio export error messages were blank.
Fixed: The 64 bit version of Band-in-a-Box was not working with jBridge for loading 32 bit VST plugins.
Fixed: If using the Lyric Document window, there will be an access violation when saving the song (64 bit only).
Fixed: Band-in-a-Box would freeze when rendering to audio if there was no default synth selected, and "Use DXi/VSTi Snth" was enabled.
Fixed: The 64 bit version should use "MaxPluginsToScan64.txt" instead of sharing "MaxPluginsToScan.txt" with the 32 bit version

This patch will update Band-in-a-Box® 2019 to Build 613 from any previous 2019 build.

Video - Band-in-a-Box® for Windows® Download and Installation Tutorial

If you've purchased Band-in-a-Box® and want to download it to get started right away - make sure you check out our latest video for assistance! Click here to watch...

RealBand® 2019 New Features Video!

Learn more about the new RealBand® 2019 features with our RealBand® 2019 New Features Overview Video: Click here...

RealBand® is included in all Band-in-a-Box® for Windows purchases!

Band-in-a-Box® 2019 for Windows Build 612 Available

Attention Band-in-a-Box® 2019 for Windows users... Build 612 is available!

It includes the DAW Plugin patch too!!!

Learn more and download now...

Summary of changes:
Fixed: Songs would not load or save VST data if larger than 1 megabyte, displaying flash message error "VST/FX data is too large to save".
Fixed: It was not possible to use the N key while entering note based lyrics in the Notation window.
Fixed: Recorded MIDI would be erased if also recording audio.
Fixed: The MIDI Driver dialog would not show the selected VSTi or DXi synth after choosing one in the Plugins window.
Updated: PDF and help file documentation.

Band-in-a-Box DAW Plugin 1.9.28 fixes:
There are lots of significant fixes and additions in this patch, especially related to some single track operations not working.

Fixed: Right-clicking generate bass track generated all individual tracks
Fixed: StylePicker, RealTracks Picker, and other style and instrument selection windows would sometimes open behind the main window, requiring you to alt+tab to see them.
Fixed: Loading demo from StylePicker or loading a song when a special track was already present sometimes added an extra RealTracks (special track) to page 2
Fixed: Output directory error.
Fixed: BBW sometimes not receiving message when run as administrator. This would cause some actions to hang or not work at all.
Fixed: Skip grey bars when moving selector through chordsheet.
Fixed: Dragging tracks into Reason would sometimes give a 'Not found' error message.
Fixed: AAX Plugin was not being recognized by Pro Tools.
Fixed: Problem scrolling chord table when crossing PartMarker during highlight.
Fixed: Repaint problem in Reason (possibly other DAWs).
Fixed: Some opened BB songs with realcharts on a frozen track would cause an access violation.
Added: Detailed log file written in BB Data folder bbw4exe_pluginLog.txt.
Fixed: Generation of single tracks would hang the program if the bb folder contained the file MaxPluginsToScan.txt containing Max=0. This file should not normally be present except in rare cases where a DX plugin scan failed.
Added: VST2 FX 32-bit version.
Improved: Installer has options for installing all plugin types. All files are now digitally signed.

Video - the Band-in-a-Box® 2019 DAW Plugin for Windows® in Pro Tools®

Check out our latest video that demonstrates the Band-in-a-Box® 2019 DAW Plugin for Windows® in Pro Tools® - Watch now...

View all of our the Band-in-a-Box® 2019 DAW Plugin videos here, or check out the YouTube Playlist.

Video - the Band-in-a-Box® 2019 DAW Plugin for Windows® in PreSonus® Studio One®

Check out our latest video that demonstrates the Band-in-a-Box® 2019 DAW Plugin for Windows® in PreSonus® Studio One® - Watch now...

View all of our the Band-in-a-Box® 2019 DAW Plugin videos here, or check out the YouTube Playlist.

Video - the Band-in-a-Box® 2019 DAW Plugin for Windows® in Reason®

Check out our latest video that demonstrates the Band-in-a-Box® 2019 DAW Plugin for Windows® in Reason® - Watch now...

View all of our the Band-in-a-Box® 2019 DAW Plugin videos here, or check out the YouTube Playlist.

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