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#453874 - 01/26/18 12:53 PM [Band-in-a-Box for Windows] Support: NO ONE HOME ???
Registered: 10/24/11
Posts: 173
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 173
Since ver 2018 it is the first time I have experienced this and now whenever I have called the support phone number I am left with a message and no one picks up. It never used to be that way and I am very disappointed. I realize that there are times when there are too many calls and you might get the message but now it happens every time I try to call and yes I do call during regular hours. In all the years (many) I have ever called support I never had this issue. Has PG MUSIC changed something, like reduced staff ??? I hope not

Nelson

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#453899 - 01/26/18 03:52 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 06/05/12
Posts: 9051
Loc: Melbourne, Australia
VideoTrack Online   content
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Registered: 06/05/12
Posts: 9051
Loc: Melbourne, Australia
Nelson,

I'm not aware of any reduction in PG support staff. Of course, this is a very busy time of year with many requests for support in line with the new version release.

Presumably, you are calling within the correct timezone for BC, Canada?
_________________________
BIAB&RB2019(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones

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#453903 - 01/26/18 04:35 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 10/24/11
Posts: 173
airtcon-161 Offline
Apprentice

Registered: 10/24/11
Posts: 173
Thanks and yes I am calling at the appropriate time. I live in Canada. Maybe just bad luck but I have never run into this problem before.


Nelson

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#456617 - 02/09/18 10:32 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 07/28/13
Posts: 215
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have tried multiple times and get the same message and no way to connect to tech support.
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

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#456620 - 02/09/18 10:39 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 07/12/00
Posts: 18387
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 18387
Loc: Hudson Valley & Lake George NY
They should be there today. But not Monday: http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456606#Post456606

Rich59, I looked at your recent posts and there doesn't seem to be an outstanding issue. Would you like to try your problem here with your fellow users?
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#456624 - 02/09/18 11:09 AM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Matt Finley]
Registered: 07/28/13
Posts: 215
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have one problem at the moment. I cannot record in BIAB although I would only use to try the harmonizer. It was working before and now it isn't. I have checked and re-checked my input driver. Tascam 2x2. It is working fine in Realband but not BIAB 2018. I do not have a separate soundcard.


Edited by Rich59 (02/09/18 11:12 AM)
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

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#456649 - 02/09/18 02:07 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 10/31/08
Posts: 14626
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14626
Loc: Australia
Rich,

What audio driver do you have set in BIAB? It's under "Audio | Audio Driver/Settings". If it is WAS, try changing to MME and see if that helps.

For what it's worth, TC Helicon (I'm assuming that this si what you mean by "the Harmonizer") is much much more easy to use in Realband than BIAB. It's the same program and the results are the same either way. Realband offers more control over the harmony generation.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#456653 - 02/09/18 02:23 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: Noel96]
Registered: 07/28/13
Posts: 215
Rich59 Offline
Apprentice

Registered: 07/28/13
Posts: 215
I have used both mme and asio and for a time was. I lost track of how many times I have changed it.
_________________________
BIAB 2018 latest build, Window 10 Pro 64 bit operating system
X64 based processor
Intel(R) Xeon(R) CPU ES-2670 @ 2.60GHz
16 Gigs Ram
Tascam 2x2 audio interface. Podxt

Top
#456659 - 02/09/18 02:50 PM [Band-in-a-Box for Windows] Re: Support: NO ONE HOME ??? [Re: airtcon-161]
Registered: 10/31/08
Posts: 14626
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14626
Loc: Australia
Rich,

I have started a new thread here in the BIAB (Windows) forums with the title "Audio recording not working... please help". See the link below.

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=456657

It is highly unlikely that people who have had similar experiences, and so might be able to help, will find this problem listed under "Support NO ONE HOME".

Regards,
Noel
_________________________
LINKS TO MY BIAB/RB SONGS


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PG Music News
Holiday Hours - Family Day (Mon, Feb 18)

Monday, February 18th is Family Day!

Our hours on this holiday will be:
Customer Service: 8:00AM to 4:00PM PST
Technical Support: Closed.

Regular hours resume Tuesday, February 19th.

www.pgmusic.com/contact.htm

Video - Setting And Organizing Your Favorite Styles in Band-in-a-Box® for Windows

Learn how quickly you can set up and organize your list of your favorite styles in Band-in-a-Box® with our latest video - we have more than 6,000 Styles, so you could find this feature VERY helpful to streamline your songwriting! Click here to watch the video on our YouTube channel.

Visit Chapter 6 of the Online Manual to read more about applying Styles within Band-in-a-Box®.

Band-in-a-Box® 2019 for Windows Build 619 Available

An update is available for Band-in-a-Box® Version 2019!

Learn more about this update & download it here.

This is a cumulative update patch, which works from any 2019 build. VST DAW Plugin update to 1.11.14 is included in this patch.

There is also a separate RealTracks patch available! Click here to review the updates and download this patch.

Summary of changes for Band-in-a-Box® Version 2019 build 619:
Fixed: "Pause Play until MIDI or key received" setting did not work if using WAS audio drivers.
Fixed: Some important flash messages were not displaying properly.
Fixed: The 64 bit version did not have the MIDI Monitor window.
Fixed: The drums window would not update after toggling "Display QWERTY Chars On Drums" setting.
Fixed: Saving an XML or ABC file will sometimes crash Band-in-a-Box.
Fixed: Some ASIO devices would fail to start with error "Your ASIO driver uses a MAC-based data format. The program does not support MAC-basedformats."
Improved: ASIO now supports extra audio formats: 64 bit float samples, and big endian sample types (16, 18, 20, 24, & 32 bit).
Fixed: If an ASIO audio device has more than 32 input or output ports, Band-in-a-Box would crash with an access violation when leaving the ASIO Audio Drivers window.
Fixed: Silent gaps between RealTracks riffs were not being filled.
Fixed: There were undesirable gaps between riffs in RealTracks 1278: Synth Pad, PopUplift Ev 120.

Summary of fixes for the VST DAW Plugin:
Fixed: Generating a single RealDrums rendered wrong track and had wrong name sometimes.
Fixed: UserTracks not showing correct name, or not generating sometimes.
Fixed: Loops and UserTracks were sometimes ALL CAPS names.
Fixed: Drums track names showed up as "N/A" drums when style loaded from a song.
Improved: Generating only the master works better.
Improved: Master.mid and indivudal MIDI files are saved.
Improved: Names for style tracks when on melody or soloist.
Fixed: Generating a loop when the style contained a soloist track wasn't working.
Fixed: In some DAWs an error could occur while dragging tracks.
Fixed: Blue square filled up after generating only master track.
Fixed: Midi playback caused crash in some DAWs (e.g. Pro Tools, Studio One)
Fixed: Render hangs with large render wav file in some cases.

The Band-in-a-Box® 2019 49-PAK with 40 Unreleased RealTracks!

Our Band-in-a-Box® 2019 49-PAK is still available, and it's PACKED with Add-ons you'll want in your Band-in-a-Box® library!

The 2019 49-PAK includes 40 UNRELEASED RealTracks, 10 "Low Man" & Re-amped "12-Key" Metal/Thrash Electric Guitar RealTracks, 6 MIDI SuperTracks in MIDI SuperTracks Set 28: Pop Basses, 6 more MIDI SuperTracks with Set 29: More Organ, Piano & Accordion, 21 RealDrums Transcriptions, 240 guitar licks and riffs in Instrumental Studies 7: Brent Mason 12-key CountryPop Guitar Licks and Instrumental Studies 8: Brent Mason 12-key Train-Beat Licks, 30 new MIDI Styles, and Artist Performance Set 9: Celtic Flute with Geoff Kelly! Learn more and listen to demos: www.pgmusic.com/bbwin.49pak.htm

Add this to your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase for just $49! Purchasing an UltraPAK, UltraPAK+ or Audiophile Edition? As of January 16th, the 49-PAK is included in your purchase (uncompressed RealTracks files for the Audiophile too)!

Learn more about the 49-PAK and listen to demos at https://www.pgmusic.com/bbwin.49pak.htm

Video - Selecting the Best RealTracks for Your Song in Band-in-a-Box® 2019 for Windows

With over 2,700 RealTracks available for Band-in-a-Box®, you may find this "Selecting the Best RealTracks for your Song" video helpful! In this video we go over the "select best RealTracks" dialog within Band-in-a-Box® 2019: Click here to watch.

For more information on this feature, visit the Chapter 6 | Using RealTracks in Songs

Video - Band-in-a-Box® for Windows: The Soloist Overview

Get to know the Band-in-a-Box® Soloist feature with our latest video: Watch now...

Read more about this feature within our Online manual: Chapter 6 | Adding Solo - "The Soloist"

Video - The Band-in-a-Box® 2019 VST DAW Plugin for Windows® in Nuendo® - Extended Version!

This video is the EXTENDED VERSION of our previous video that demonstrates the Band-in-a-Box® 2019 VST DAW Plugin for Windows® in Nuendo® - Click here to watch.

View all of our the Band-in-a-Box® 2019 VST DAW Plugin videos here, or check out the YouTube Playlist.

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