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#461163 - 03/08/18 11:20 AM [Band-in-a-Box for Windows] strange windows 10 crashes - not BIAB related
Registered: 12/22/07
Posts: 1049
fiddler2007 Offline
Expert

Registered: 12/22/07
Posts: 1049
For a while my PC hangs & freezes all of a sudden, about once every 2 days.

It seems most of the times when closing a hard disk folder or program by clicking the (red) X right upper corner. The lot crashes shown a frozen blue circle, appearing on a mouse click there, and nothing goes then, no reaction from mouse, keyboard, or pressing ALT-DEL-CNRTL. Needs a hardware cold-boot. Maybe i can change some settings in the (latest) BIOS of my ASUS x99 mainboard?

The BIOS is capable of a lot of tweaks for gaming, but i left all standard, only turned onboard audio and WIFI are switched off, (latter releases an extra PCIe slot that way).

Cold booting doesn't show any errors after boot-up, PC runs smoothly after a fresh boot, and nothing i can find in windows log files. Not really USB drive related but with SATA, could be SSD related maybe. 2 Samsung SSD 850 pro's, the most reliable they say. Over provisioning active, and latest firmware installed.

So far done: Windows cleanup, SFC /scannow (100% OK), reinstalled graphics (AMD Radeon) thoroughly by removing drivers & cleanup thereof. Reinstalled all needed VC basics, done memory hard ware test, Checkdisk on the used drives, Antivirus and spyware testing, CCleaner registry check. Reinstalled audio too, but i think it has to do with Windows (64bit) itself.

The only real change i made is giving up totally on Office 2016/365, bought it, but had constant (license) problems with it, and use Soffice now instead; doubt if that's the reason.

A while before these crashes started i updated my Mainboards' BIOS, checked Chipset drivers, but the PC ran smoothly for at least 2 months.

Any idea's from experts on windows 10 welcome! thnx, F

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#461178 - 03/08/18 01:37 PM [Band-in-a-Box for Windows] Re: strange windows 10 crashes - not BIAB related [Re: fiddler2007]
Registered: 07/12/00
Posts: 18054
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 18054
Loc: Hudson Valley & Lake George NY
Your efforts seem very thorough.

Have you tried Blue Screen View to see what kind of message you can get? https://www.nirsoft.net/utils/blue_screen_view.html

Have you tried a utility like Speccy that will show you the temperature of all components?
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#461192 - 03/08/18 02:46 PM [Band-in-a-Box for Windows] Re: strange windows 10 crashes - not BIAB related [Re: fiddler2007]
Registered: 12/22/07
Posts: 1049
fiddler2007 Offline
Expert

Registered: 12/22/07
Posts: 1049
Nope, but thanks for the tip. As these crashes are relatively rare, it will take some time to report back ... F

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#461201 - 03/08/18 03:17 PM [Band-in-a-Box for Windows] Re: strange windows 10 crashes - not BIAB related [Re: fiddler2007]
Registered: 07/12/00
Posts: 18054
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 18054
Loc: Hudson Valley & Lake George NY
Blue Screen View will, I think, read the last crash file that's already there before it was installed. Try it anyway.
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#461263 - 03/08/18 11:35 PM [Band-in-a-Box for Windows] Re: strange windows 10 crashes - not BIAB related [Re: Matt Finley]
Registered: 12/22/07
Posts: 1049
fiddler2007 Offline
Expert

Registered: 12/22/07
Posts: 1049
Done: alas my Windows/MiniDump folder was empty .... nothing to see. But i read somewhere that these crashes are since a windows 10 update, and MS*ck (sorry, couldn't resist) blames AMD (my RADEON R7 360 graphics card) not being able to cope with their unanounced 'update'. Q: Why? i keep windows update switched off in services, so it shouldn't be the cause. Just found a 3 days old AMD driver update, will try it out now- F

ADDED Info: the latest AMD updated drivers from early march seem to be my PC's salvation. Read somewhere that the same kind of crashes can happen with NVDIA hardware; moral, get the latest graphics drivers (and choose basic, don't use them games tweaking options). BUT ALAS: the occasional dropout stuttering of Windows 10 is back, see here: BIAB thread on audio problems in Windows 10 .

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